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Methods of Performance Appraisal
Methods of Performance Appraisal
Methods of Performance Appraisal
PERFORMANCE
APPRAISAL
Performance Appraisal.
Performance appraisal can be described as a
systematic evaluation of performances of several
employees so that they can understand all
abilities of a person and their development and
growth. Performance appraisal is also done in a
very systematic manner which includes
measuring the pay of employees and comparing
it with all plans and targets.
Methods Of Performance
Appraisal
🞇 The methods of performance appraisal are as
follows
A. TRADITIONAL METHODS.
B. MODERN METHODS.
A.Traditional methods are as
follows
1. Ranking Method
2. Paired Comparison
3. Grading Method
4. Forced Distribution Method
5. Forced-Choice Method
6. Check-List Method
7. Critical Incidents Method
8. Graphic Rating Scale Method
9. Essay Method
10. Field Review Method
11. Confidential Report
1. Ranking Method:
It is the oldest and simplest formal systematic method
of performance appraisal in which employee is compared
with all others for the purpose of placing order of worth.
The employees are ranked from the highest to the lowest or
from the best to the worst.
2. Paired Comparison:
In this method, each employee is compared with other
employees on one- on one basis only. The rater is provided
with a bunch of slips each coining pair of names, the rater
puts a tick mark against the employee whom he insiders
the better of the two.
3. Grading Method:
In this method, certain categories of worth are
established in advance and carefully defined. There can be
three categories established for employees: outstanding,
satisfactory and unsatisfactory. The employee is, then,
allocated to the grade that best describes his or her
performance.
4. Forced Distribution Method:
This method assumes that employees performance level
confirms to a normal statistical distribution i.e., 10,20,40,20
and 10 per cent. This is useful for rating a large number of
employees’ job performance and promo ability. It tends to
eliminate or reduce bias.
5. Forced-Choice Method:
Under this method, the rater is forced to answer
the ready-made statements as given in the blocks of two
or more, about the employees in terms of true or false.
Once he is done with the list, it is
forwarded to the HR department for the final
assessment of the employee.
6. Check-List Method:
The basic purpose of utilizing check-list method is
to ease the evaluation burden upon the rater. In this
method, a series of statements, i.e., questions with their
answers in ‘yes’ or ‘no’ are prepared by the HR
department. The check-list is, then, presented to the
rater to tick appropriate answers relevant to the
appraise. Each question carries a weight-age in
relationship to their importance.
7. Critical Incidents Method:
The critical incident method requires the rater to
record statements that describe extremely good or bad
behavior related to job performance. The statements are
called critical incidents and are
usually recorded by the the supervisor during
evaluation period for each subordinate.
Recorded incidents include a brief explanation
of what happened.
8. Graphic Rating Scale Method:
The graphic rating scale is one of the most popular
and simplest techniques for appraising
performance. It is also known as linear rating
scale. In this method, the printed appraisal form is
used to appraise each employee.
9. Essay Method:
Essay method is the simplest one among various
appraisal methods available. In this method, the
rater writes a narrative description on an
employee’s strengths, weaknesses, past
performance, potential and suggestions for
improvement. Its positive point is that it is simple in
use. It does not require complex formats and
extensive/specific training to complete it.
10. Field Review Method:
This is an appraisal done by someone outside
employees, own department usually from corporate or
HR department.
Advantages: Useful for managerial level promotions,
when comparable information is needed.
Disadvantages: Outsider is generally not familiar with
employees work environment, Observation of actual
behaviors not possible.
11. Confidential Report:
It is the traditional way of appraising employees
mainly the Government Departments. is
in made by the immediate boss or for
supervisor giving effect to promotion and
Evaluation
transfer. Usually a structured format is devised to
collect information on employee’s strength
weakness, intelligence, attitude, character,
attendance, discipline, etc.
B.Modern methods are as
follows.
1. Management by Objectives (MBO)
2. Behaviourally Anchored Rating
Scales (BARS)
3. Assessment Centers
4. 360 – Degree Appraisal
5. Human Resource Accounting
1. Management by Objectives (MBO):
The concept of MBO can be described as a
“process whereby the superior and subordinate
managers of an organization jointly identify its
common goals, define each individual’s major areas of
responsibility in terms of results expected of him, and
use these measures as guides for operating the unit
and assessing the contribution of each its members”.
2. Behaviourally Anchored Rating Scales (BARS):
Behaviourally Anchored Rating Scales (BARS) are
designed to bring the benefits of both qualitative and
quantitative data to the employee appraisal process.
BARS compare an individual’s performance against
specific examples of behaviour that are anchored to
numerical ratings.
3. Assessment Centers:
An assessment center is a central location where
the managers may come together to participate in
job related exercises evaluated by trained
observers. The principle idea is to evaluate
managers over a period of time, by observing and
later evaluating their behaviour.
4. 360 – Degree Appraisal:
In 360-degree appraisal system, an employee is
appraised by his supervisor, subordinates, peers, and
customers with whom he interacts in the course of his
job performance. All these appraisers provide
information or feedback on an employee by
completing survey questionnaires designed for this
purpose.
5. Human Resource Accounting:
Human resource method attaches money values
to the value of a firms internal human resources and its
external customer good will. Under this method,
performance is judged in terms of costs and
contributions of employees. Difference between the
cost and contribution will reflect the performance of the
employees.
CAREER
After employees have identified their needs and there is existence of career
opportunities, the next step is to align the former with latter. This process
involves identification of the potentiality of employees and then undertaking
career development programme. The potentiality of employees can be assessed
through performance appraisal. That would reveal employees who need
further training, who can take added responsibilities, etc. Then certain
developmental techniques are undertaken to update employees’ knowledge and
skills taking into consideration of employee potentiality. It includes special
assignments, planned position rotation, supervisory coaching, job enrichment,
understudy programmes and so on.
Action plans and periodic review:
After initiating the above steps, it is necessary to review
the whole things periodically to uncover the gaps. These
gaps are to be bridged both by
individual career development efforts and organization
supported efforts from time to time. Periodic review will
help the employees to know the direction in which he is
moving, what changes are sought, what kind of skills
are needed to face new and emerging organizational
challenges. Organizations also find out how employees
are doing, their goals and aspirations and whether the
career paths are in tune with individual needs and serve
the overall corporate.
Career Planning and Succession Planning
Succession planning is a conscious and deliberate decision of an
organization to foster and promote the continual development of
employees in order to ensure that, key positions maintain some
degree of stability, enabling an organization to achieve its
business objectives. Succession planning ensures the availability
right personnel to takeover in the event of departure and
eventualities of key employees, in an organization. When
vacancies occur in key positions in the organization, it is to be
filled up either promoting internal people or by hiring externally.
When this is done in accordance with an agreed upon and
carefully-thought-out policy and process, it is a succession plan.
Generally, succession or replacement planning programmes are
implemented to ensure the development of sufficient number of
qualified people to fill future vacancies in key managerial and
professional positions.
Succession planning is essential for higher level executives.
Whereas career planning covers executives at all levels including
highly skilled employees and operatives. To develop succession
plans based on current employees skill sets,
organisations need to create and maintain current skills inventorie
s
by having a reinforced career system. It also identifies key
employees for future openings which are critical to the
company’s leadership and business success. Both have the same
requirements and implications. Generally, career planning in an
organisation moves with a succession plan for the higher-level
executives.
The
succession plan involves identification of likely vacancies in the
higher echelons and to locate the probable successors
. Career planning may have charts showing the career paths of
different categories of workers and how they can advance up in
CAREER DEVELOPMENT
This is a mid-career stage for those employees, who strive hard to retain their
established name and fame. The mid-career stage is generally typified and
characterized by a sort of continuation of established patterns of work
behavior. At this stage, the person seeks to maintain his or her established
position in the organization. This stage is also viewed as a mid-career plateau
in which very little new ground is broken. This is otherwise known as mid
career crisis. People at this stage, often make a major reassessment of their
progress relative to their original career ambitions and goals. The individuals
at this stage is helped out and provided with some technical training to update
their skill sets in their respective field.
4. Stage of Decline
This stage is characterized by lessen career importance and the employees plan
for retirement and seek to develop a sense of identity outside the work
environment. Employees at this stage get scared for the possible threat of
reduced role and responsibilities in the organisation. Therefore, career
development at this stage aims at helping the employees to get mentally
prepared for retirement and to accept the reduced role and responsibilities, so
that they can accommodate themselves in their family and in the society after
retirement. Retirement rituals management without destroying the employee’s
sense of self worth is the primary concern of the career development process at
this stage. The retired employees can also be provided with new part-time
roles both within and outside the parent organisation, so that people can use
their knowledge, experience and wisdom for the cause of society.
Transfer, Promotion
and
Reward Policy
Transfer
Transfer is defined as “a lateral shift causing movement of
individuals from one position to another usually without
involving any marked change in duties, responsibility, skills
needed or compensation”
Transfer is change in assignment in which the employee
moves from one job to another in the same level of
hierarchy requiring similar skill involving approximately
same level of responsibility, same status and same level of
pay.
Reasons for Transfer
To meet organizational requirements
To satisfy employee’s need
To resolve interpersonal conflicts
To improve employee background
Disciplinary decisions
To minimize fraud/bribe.
Benefit of transfer
Transfers benefit both the employees and the organization.
Transfer reduce employee’s monotony, boredom etc.
Increase employees job satisfaction.
Improves employee’s skills, knowledge etc.
Correct erroneous placement and interpersonal conflicts.
Enhance human resource contribution to organizational
effectiveness.
Problems of transfer
Adjustment problem to the employee.
Reduction in employee contribution
Affects employees’ morale, job satisfaction,
commitment and contribution.
Loss of man-days.
Separation
Separation is a decision that the individual and the
organization should part.
Profit-sharing rewards.
Reward employees based on entire organization’s
performance.
Often fund employee retirement plans.
Lump-sum pay increases.
Individuals get to receive a pay increase in one or more
allowances that increases their base salary.
Lump-sum payments — which differ from lump-sum
increases — are one-time bonus payments that do not
increase the base salary.
Gain-sharing plans.
Workers share the enhanced earnings resulting from
productivity gains.
Advantages.
Increased worker motivation.
Greater sense of personal responsibility.
Encourages participation and teamwork.
Fringe incentives:
These incentives are indirect incentives such as
providing accomodation ,car or servants.
Usually given to keep a good employee foccussed and
loyal to the company.
WAGE AND SALARY ADMINISTRATION
CHAPTER 6
The wages are also often influenced by the strength of unions, their
bargaining capacity and their strategies. Arthur M. Ross, concluded that
“real hourly earnings have advanced more sharply in highly organised
industries than in less unionized industries.” Unions pressurise
management through their collective bargaining strategies, political
tactics and by organising strikes etc.
The Act covers all employees drawing the wage up to Rs 1,000 per month. The Act
stipulates that the organisations with less than hundred workers should pay the wage
by the seventh and the organisations with more than 100 employees should pay by the
tenth of next month.
The Act also stipulates time for payment of dues to the discharged employees. Under
the Act, fines can be levied but after due notice to the employees and the fine
deductions are restricted to 1/32nd of the wage.
CHAPTER 6
WAGE BOARDS AND PAY COMMISSIONS
Wage policies are formulated by the following
institutions in India:
Collective Bargaining and Adjudication
Wage Boards
Pay Commissions
(i) Collective Bargaining and Adjudication:
Collective bargaining is a procedure in which
compromise is reached through balancing of
opposed strengths. It is a means through which
employee problems relating to various issues
including wages are settled. If these problems are
not settled through collective bargaining, they may
be settled through voluntary arbitration or
adjudication. The awards given or reached by or
through the arbitrator or adjudicator or collective
bargaining agreements from the basis for fixing
wages in various organisations.
(ii) Wage Boards:
This is one the important institutions set-up by the Government of
India for fixation and revision of wages. Separate wage boards are set-
up for separate industries. Government of India started instituting
Wage Boards in accordance with the recommendations of Second Five
Year Plan, which were reiterated by the Third Five Year Plan. Wage
Boards are not governed by any legislation but are appointed on ad-
hoc basis by the Government.
Each Wage Board consists of one neutral Chairman, two independent
members and two or three representatives of workers and
management each. The Wage Boards have to study various factors
before making its recommendations. The recommendations of the
Wage Board are first referred to the Government for its acceptance.
The Government may accept with or without modification or reject
the recommendations of the Wage Board. The recommendations
accepted by the Government are enforceable by the parties
concerned.
The Wage Boards take the following factors into consideration for fixing or
revising the wages in various industries: