 We expect other drivers to observe the rules

of the road.
 The same is true as we travel through
cyberspace.
 Netiquette - network etiquette or Internet
etiquette
 Think twice about whether or not the
content of your email is appropriate for
virtual correspondence - once you Send it ,
anyone might be able to read it
 Use a professional font
 not decorative
 Be cautious about sending personal
information
 Should be meaningful
 Should give your reader an idea of the
content of the email
 Should be appropriate, because anyone can
look at the subject, even if the recipient
chooses not to open the message
◦ For example: Confidential: Sale numbers for
October
 When changing the subject, start a new
message
 Respond in the same time frame you would
respond with a phone call
 Be conscious of responding to the sender or
Reply to all
◦ Do not overuse Reply to all
 Be conscious of your recipient
 Don’t expect an immediate response
 Write in a positive tone
 Avoid using negative words
◦ Words that begin with “un, non, or ex” or end
with
“less”
 Use smiles , winks ;-) and other graphical
symbols only when appropriate
 Use contractions to add a friendly tone
 Use please and thank you
 Check your grammar and spelling
 Use proper structure and layout
 Be efficient
◦ Emails that get to the point are much more
effective
 Address all the questions or concerns to
avoid delays
 Read the email before you send it
 Plz Don’t Abbrvt.
 Try to keep the email brief (one screen
length)
 Use sarcasm or rude jokes
 Respond if you are upset. Take some time to
cool off and consider appropriate response.
 Attach unnecessary files
 Use CAPITALS
 Leave out the message thread
 Use long sentences
 Leave irrelevant information
 When you are sending attachments, include in
the email the filename, and what it contains
◦ Attached: “Project3Proposal.doc” with my
proposal.
 Consider sending files in rich text format (rtf)
or portable document format (pdf) to ensure
compatibility or appropriateness
 Attachments often carry viruses
 Identify yourself
 Keep it short
 Ensure a quote or tagline is appropriate for
everyone to see
 What does your email address say about you?
 Should be appropriate to the audience
◦ Consider a second address for professional use
 Consider your first initial and last name
 Don’t reply to spam
 Replying confirms that the address is ‘live’
 Only use Cc: when it is important for those you
Cc: to know about the contents of the email.
 Overuse can cause your emails to be ignored.
 Don't use Return Receipt (RR) on every single
email.
 Include addresses in the To: field for those who
you would like a response from.
 Make sure your name is displayed properly in the
From: field.
 Never expose your friend's or contact's email
address to strangers by listing them all in the To:
field. Use BCc:! Blind Carbon Copy
 Make sure when using BCc: that your intentions are
proper. To send BCc: copies to others as a way of
talking behind someone's back is inconsiderate.
https://www.youtube.com/watch?v=p12eb2ysAxA