BASIC

TROUBLESHOOTIN
G
IN
MICROSOFT
OUTLOOK 2013
 Outlook connectivity issue
 Click the Send/Receive tab.
 Locate the Work Offline button.
 Click the Offline button.
 Restart outlook client.
 Restart computer.
 Error - Cannot send this
item
 Check security Policy.
 Check the To: address first.
 Changing the outbound message's format from HTML to plain
text or rich text.
 The server could not be found or Error
0x800CCC0F.

 Check active INTERNET connection.

 Check that user log in properly.
 Delete and Recreate User profile.
 Error - Outlook not
implemented
 Restart the Machine.
 Outlook damage repaire it from add and remove programs.
 Rebuilt the Outlook Client.
 Outlook Not Responding
or Slower functionality of outlook
 Restart the outlook client.
 Ask the user do download complete mails.
 Rename their current OST File.
 Run Outlook in safe mode to check its functionality.
• While holding CTRL, click the Outlook shortcut until it
prompts you to open in safe mode.
• Type “Outlook /safe” in the Windows Start Menu – Run
Application

 Disable Add ons from trust centre.

 Delete and rebuilt the Profile.
 Run with resetnav
 When you issue the command outlook.exe /resetnavpane, you reset all
customizations to Outlook's navigation pane (the left pane, with the folder
hierarchy and app buttons). This is necessary when users have done something
to the navigation pane (something they don't remember doing) that causes
Outlook to malfunction or have problems starting. Note that users will lose any
customizations that have made to the navigation pane
 Adjust calendar permissions
 If someone sends an invitation for others to use his or her calendar, but they
can't make or edit appointments, you need to change their permissions. Open
the calendar in Outlook, right-click the shared calendar, click Properties, and
then go to the Permissions tab. There, you can add users to the calendar and
give them specific permissions that will allow them to do anything from
reading to owning the calendar.