Pak-aims

Muhammad Iqbal 103116

Waqar Ahmad Chauhan 103160
Muhammad Qumar Abbas 103
Rana Sikandar Yousaf 103107

Business Communication & Report 1

Writting
 Business Etiquette
Contents
 Introduction of Business Etiquette

 Professional etiquette

 Office etiquette

 Dining etiquette

 Telephone etiquette

 E-mail etiquette

 Personal grooming

Business Communication & Report 2

Writting
 Business Etiquette
Expected behaviors and expectations
for individual actions within society, group,
or class. Within a place of business, it involves
treating coworkers and employer with respect and
courtesy in a way that creates a pleasant work
environment for everyone.

Business Communication & Report 3

Writting
 Professional Etiquette
 First Impression

 Greeting

 Introducing Yourself

 Handshakes

Business Communication & Report 4

Writting
 Greetings

• Stand when approached

• Shake hands firmly

• Look into the eye

• Greeting ( Good Morning )

Business Communication & Report 5

Writting
 Introducing Yourself
 Confident self introducing.

 State full name & positions.

 Repeat your name when

necessary.

 On failing to recall someone’s

name.

 How to introduce other person.

Business Communication & Report 6

Writting
 Hand Shake

 Stand to meet someone.

 Extend your hand immediately.

 Shake from your elbow.

 Hold 3-4 seconds.

 Maintain eye contact.

Business Communication & Report 7

Writting
 Office Etiquette
• Mind your own business.

• Avoid strong perfume.

• Never ever go over your supervisor’s

head.

• Treat every employee with same

respect.

• Obey your business rules and

regulation.

Business Communication & Report 8

Writting
 Office Etiquette

• First impression, Last

impression.

• Showing respect to
outsiders.

• Customer focus.

• After meeting situation

Business Communication & Report 9
Writting
 Dining Etiquette
• Place Setting

• Napkin

• Silverware

• Dining & Serving food

• Excusing Yourself &

Problems

Business Communication & Report 10

Writting
 Dining Etiquette

• Wait until everyone is seated.

• Everyone should start and

finish at the same time.

• If you are a fast eater try to

pace yourself.

• Take small bites, keep your

mouth closed.

Business Communication & Report 11

Writting
 Dining Etiquette
• Finish chewing before continuing your
conversation.

• Try not to gulp your food.

• Do not blow on food that is hot.

• When you are finished eating do not push

your plate.
Business Communication & Report 12
Writting
 Telephone Etiquette

 State your name and company while

placing or answering a call.

 Speak clearly.

 State the purpose of your call.

 Only use speakerphone for

conference calls.

 Say please and thank you.

 Return your calls.

Business Communication & Report 13

Writting
 Voice Mail/Mobile Phone Use
 Realize proper usage of mobile
phones in business.

 Understand how to leave an

adequate voice message.

 Avoid using in a restaurant,

movie, church, or meeting.

 Use a quiet voice.

Business Communication & Report 14

Writting
 E-mail Etiquette
 What are E-mail Etiquette?

 Why a Company needs E-mail

Etiquette?

• Professionalism

• Efficiency

• Protection from liability

Business Communication & Report 15

Writting
 E-mail Etiquette
 E- E-mail should be concise & to the
point.

 M- Make use of proper spelling,

grammar & punctuation.

 A- Always answer swiftly.

 I- Include your signature.

 L- Learn to read the E-mail before

you send it.

Business Communication & Report 16

Writting
Tips for personal Grooming

 Business Body
Language
 Codes of dressing

Business Communication & Report 17

Writting
 Business Body Language
 What is body language
 Postures
 The space around you
 Hand-to-face movement
 Gestures
 Facial expression
 Eye contact

Business Communication & Report 18

Writting
 Dress Code
 Ties should reach your belt buckle.

 Socks should cover your shin when

sitting.

 Wear a long sleeve shirt with a

suit.

 Socks match either pants or shoes.

Business Communication & Report 19
Writting
 Conclusion
• Increasing goodwill
• Save time and expenses
• Less chances of loss
• Improved Self-Confidence
• Increase Productivity
• Improved Customer Service

Business Communication & Report 20

Writting
Thank you

Business Communication & Report 21

Writting