Sanjivani College of Engineering, Kopargaon

Department of MBA

Service Operation Management-I

Nature of Service Sector

Presented By

Dr. Niraj Chaudahri

Assistant Professor,
Sanjivani College of Engineering ,
Dept.of MBA,
Kopargaon

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 Nature of Service Sector

1)Distinctive Characteristic Of Service Sector

2)Other Characteristic of service sectors

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 Distinctive Characteristics Of Service Sector

1)Customer Participation.
2)Inseparability .
3)Perishability.
4)Heterogeneity.
5)Non-Transferable Ownership.

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 Other Characteristic of service sectors

1) Performance
2)Quality
3)Nature of Demand
4)Participation of Customers
5)People Oriented

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 Importance Of service sector

• Create Employment.
• Contribution to National Income.
• Support comforts.
• Increase in Export.
• Improve Brand Image.
• Fast Process.

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Importance Of service sector

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 Reasons For Growth Of service Sector.

• Increased populations.
• Increased Life Expectancy.
• More complex products.
• Demand of Young Generation.
• Technology innovations
• Cultural change.
• Migration
• Increased awareness of Healthcare

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Economic Development

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 Environmental factors Determining Nature of Services

• Economical Environment.
• Legal Environment.
• Political Environment.
• Socio - cultural Environment.
• Technological Environment.
• Demographic Environment.
• Natural Environment.

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Environmental factors Determining Nature of Services

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 Significant Of Service Sectors

• Upward Trends in Disposable Income.

• Increased Specialization.
• Changed Lifestyle.
• Improved Literacy Rate.
• Professionalism in Education.
• Information Explosion.
• Global Markets.

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