Operational Definition
Key Performance Indicator (KPI)
Critical-To-Quality Attribute
Critical-To-Quality
Timeliness of Report Attribute
Generation for
Y = Counts of Daily Update Reports Released On-Time * 100
Timeliness of Report Generation for
Daily Updates
Daily Updates
*
What are the relevant data elements
** needed to calculate for Y?
Supply the necessary definitions.
•Relevant data element of this project is the
proper counting of reports whether they are
delivered on-time or otherwise.
•The Schedule Adherence is based on the
requirement set per country where the request
originated
IF THE PROJECT USED SAMPLING: (N/A)
-How large is the sample? _____
-How large is its % from the pop’n?
-What is the confidence level?
-What is the tolerable margin of error?
Total Number of Reports Target for Release
What is the measurement device used and
how is the data collection performed?
Include the person who is in-charge of data
collection
•The Eagle System has an auto-counter log that
tracks down the counts and report it on a daily,
weekly and monthly basis.
•All the target schedules are uploaded by the
System Administrator which will be the basis of
tagging for Timeliness.
•Each Country Heads review the targets on a
quarterly basis.
PERIOD OF DATA COLLECTION FOR METRIC Y:
_____ AUG 2009 DEC 2009
_____
_____
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 Operational Definition
Key
  Performance Indicator (KPI)
Critical-To-Quality Attribute
Critical-To-Quality
Timeliness of Report Attribute
Generation for
Timeliness of Report Generation for
Daily Updates
Daily Updates

*
What are the relevant data elements
** needed to calculate for Y?
Supply the necessary definitions.
• VIP Customers - Consumer Residential HV Customer
base with plans of 50 Mbps and above for GPON –
VDSL, 20 Mbps and above for LTE.
• Complaints – refers to unsatisfactory of customers to
their broadband line cause by having a Line Quality
Issue or Network Issue
What is the measurement device used and
how is the data collection performed?
EDO – Enterprise Data Office is in charge
on extraction of reports
• oWFM – it is a system that sets an appointment
of booking when subscribers request to visit
their premises for last-mile repair.
OrderCreateDate will be used to distinguish the
date when the customer complaints or requests
a visit. FixType and FixDescription will be used
to determine the reason for their complaints.
• BSS/ICCBS – extraction of Broadband customers

IF THE PROJECT USED SAMPLING: (N/A) PERIOD OF DATA COLLECTION FOR METRIC Y:
-How large is the sample? 100%
-How large is its % from the pop’n? 100% JAN 2021 JUN 2021
-What is the confidence level? 100%
-What is the tolerable margin of error? 0%
START END