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Effective Communication Should Be Developed Through Trust: A Case Study On
Effective Communication Should Be Developed Through Trust: A Case Study On
Effective Communication Should Be Developed Through Trust: A Case Study On
Business
Communication
1
Effective Communication
Case Overview
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Effective Communication
Characters in Case
Business Head
Mr. Shantanu Bannerjee
B.tech,Punjab University
Designation: Project Trainee
Internship: 6 months Domain Lead
Project Manager
Mr. Ravi Sharma
Designation: Project Manager
Experience: 9 years
Team Lead
Case Overview
Work Profile:
• Simulating and mending circuits
• Development & validation
Strengths
• Very good at performing task
Mr. Shantanu Bannerjee
• Committed to all deadlines
• Mend and verify circuit better than anyone
else in the team al though being a fresher
Achievements
1. He was given the in charge of entire procurement team & reviewing
electronic items
2. He found flaws in inventory system .optimized it using software and
reduced the whole project life cycle time by 23% 5
3. His inventory model was accepted & implemented by other teams
4. His manager rewarded him for his innovation
Effective Communication
Case Overview
“Shantanu was very talented and technically
expert. Once you provide him with the
objective, he does that before the stipulated
time with perfection. There is no need of any
mentor or supervisor to guide him. He knew
Mr. Shantanu Bannerjee his work, deadlines and how to make it done”
• Shantanu got more priority over
other trainees
• He interacted with client overseas
• He was in the lime light for a while
• Some senior team members were not Opinion
happy
• His dynamism & progress were taken 6
Mr. Satyajit Khurana
as a threat to prestige & position of Designation: Senior Engineer
other team members Experience: 3 years
Effective Communication
Case Overview
Case Overview
Shantanu in Interview
Mr. Ravi
“Why Ravi, I performed well till date. I am having a very
good track record for last 5 months & feedbacks were
very good as given by you only. I kept to all my deadlines.
You people awarded me. Because of you only I denied
sheela’s offer. You only assured me that the interview
was just a formality & I need to concentrate on my work.
Mr. Shantanu
Our Company’s policy says that while recruitment it is
the interviewer who decides the final selection. The
panel of your interviewer is not ready to hire you. They
have an opinion that the task to which you were going to
be assigned is different from your current profile & does
not meet their expectation. So you can apply for your 11
resignation latest by next 5 days so that it gets updated
to the database before your tenure of training ends by
Mr. Ravi default
Effective Communication
Case Overview
Shantanu’s Perception
• Shantanu did not ask for the feedback after interview
as he was assured that it’s not going to impact anyway.
• He knew that as per company’s policy “Interns are
hired temporarily for projects & thus have no
assurance about confirmation of their job after
Mr. Shantanu completion of the project even if they had performed
well.
• He also didn’t have any documentary proof as
HR
Cannot help
everything was intended to him orally.
• He could have talked to HR’s, But in his company he
knew that HR will only say that if the line managers
are not ready then no one can do anything as the
entire decision is based on managers.
• Shantanu was helpless.
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• Finally he resigned
Effective Communication
Teaching Notes
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Effective Communication
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Effective Communication
• Project manager should have justified Shantanu stating him the actual
reasons for not selecting him & should have cleared all his doubts
Conflicting statements
“ No need to worry. You “ Our Company’s policy says
can decline your proposal that while recruitment it’s
from Sheela & also from the interviewer who decides
other teams if coming to the final selection. The panel
of your interviewers is not
you. Interview is just a
ready to hire you. They have
formality. You are in. an opinion that the task to
Now don’t think about which you were going to be
your interviews much & assigned is different from
concentrate on your your current profile & does
projects. We have lot of not meet their expectation ”
expectation from you ” 18
Effective Communication
Conclusion
• Maintaining effective communication, transparency&
sticking to commitment plays an important role
• Doubts of the bottom line employees should be
clarified
• Employee should have faith in organization
• Organizational structure should be simplified so that
the employees can sort out the problems with HR
easily
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