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  • Listening Skills: "If Speaking Is Silver, Then Listening Is Gold." - Turkish Proverb

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    The document discusses listening skills and provides tips for becoming a better listener. It defines listening as receiving, constructing meaning from, and responding to spoken messages. Developing strong listening skills is important for effective communication and has many benefits, such as improving relationships and understanding. However, there are also barriers to listening like distractions, preconceptions, and selective listening. The document outlines the process of listening and different types of listening like discriminative, appreciative, and empathetic listening. Finally, it provides strategies for developing effective listening habits, which include concentrating, avoiding distractions, and using body language to show engagement.

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    A presentation on listening Skills

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    Improve Listening .pptx

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    The document discusses listening skills and provides tips for becoming a better listener. It defines listening as receiving, constructing meaning from, and responding to spoken messages. Developing strong listening skills is important for effective communication and has many benefits, such as improving relationships and understanding. However, there are also barriers to listening like distractions, preconceptions, and selective listening. The document outlines the process of listening and different types of listening like discriminative, appreciative, and empathetic listening. Finally, it provides strategies for developing effective listening habits, which include concentrating, avoiding distractions, and using body language to show engagement.

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    © All Rights Reserved
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    Download as pptx, pdf, or txt
    17 views15 pages

    Listening Skills: "If Speaking Is Silver, Then Listening Is Gold." - Turkish Proverb

    Uploaded by

    name
    The document discusses listening skills and provides tips for becoming a better listener. It defines listening as receiving, constructing meaning from, and responding to spoken messages. Developing strong listening skills is important for effective communication and has many benefits, such as improving relationships and understanding. However, there are also barriers to listening like distractions, preconceptions, and selective listening. The document outlines the process of listening and different types of listening like discriminative, appreciative, and empathetic listening. Finally, it provides strategies for developing effective listening habits, which include concentrating, avoiding distractions, and using body language to show engagement.

    Copyright:

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    of 15

    LISTENING SKILLS

    “If speaking is silver, then listening is gold.” -- Turkish


    Proverb
    Objectives

     Define the process of listening


     Explain methods for improving
    listening skills
     Explain barriers to effective listening
     Participate is a listening activity
    What is it?
    ▪ “The principle of listening, someone has
    said, is to develop a big ear rather than a
    big mouth.” -- Howard G. Hendricks
    ▪ ” Listening - the process of receiving,
    constructing meaning from, and
    responding to spoken and/or nonverbal
    messages.
    ▪ Without proper listening skills it is
    difficult to communicate effectively with
    others.
    Importance

    •Improves relationships

    •Improves our knowledge

    •Improves our understanding

    •Prevents problems escalating

    •Saves time and energy

    •Can save money

    •Leads to better results


    Fallacies

    ▪ Listening is not my problem


    ▪ Listening and hearing are the same
    ▪ Good readers are good listeners
    ▪ Listening skills are difficult to learn
    Process of Listening

    •Receiving/ Hearing

    •Attending

    •Understanding/Comprehending/interpre
    ting

    •Analyzing

    •Responding
    TYPES/ MODES of LISTENING

    Types Characteristics
     Superficial  Listener has little/no awareness

     Appreciative  Purpose is to derive pleasure

     Focused  To get some specific information

     Evaluative  Evaluate the message/commentary and


    develop a line of thought

     Interactive and productive


     Attentive

     Listening to speaker’s feelings, emotions and


     Empathetic state of mind
    Types- Andrew Wolvin and
    Carolyn Coakley
     Discriminative Listening: distinguish between the verbal
    and non-verbal message
     Comprehensive Listening : Listening to understand, for
    knowledge
     Appreciative Listening: entertainment, appreciation -music,
    shows, informative and persuasive speeches
     Empathetic: Listen and feel for others – Eulogy
     Critical Listening: evaluate the message
    IMPORTANT Situations

    •Conversations
    •Interviews
    •Organizational activities
    •Negotiation
    •Group Discussion
    •Meetings
    Factors affecting
    Listening

    •Noise
    •Venue
    •Time
    •Status
    •Culture
    •State of mind
    •Ego
    •Pre-judgement
    •Language
    Barriers

    ▪ Environmental barriers
    ▪ Physiological barriers
    ▪ Psychological barriers
    ▪ Selective Listening
    ▪ Negative Listening Attitudes
    ▪ Personal Reactions
    ▪ Poor Motivation
    Barriers to Effective
    Listening
    •Day dreaming

    •Mentally arguing with the speaker

    •Desire to talk

    •Lack of Interest

    •Negative reaction to the speaker’s appearance


    or delivery style
    Developing Effective
    Listening
    Stop Talking
    Take notes
    Identify with the speaker

    Ask questions

    Concentrate
    Look interested
    Control your emotions and temper

    Avoid jumping to conclusions/ evaluations


    Simple Listening
    Technique
    Listen
    ▫ Don’t interrupt
    ▫ Let the speaker finish
    ▫ Concentrate on what is being said and how it is being
    said
    ▫ Make notes if this helps
    ▫ Show the speaker that you are listening
    Question
    ▫ Check understanding

    Summarise
    ▫▫ Paraphrase what the speaker has just told you
    Thank you for LISTENING!

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