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Listening Skills: "If Speaking Is Silver, Then Listening Is Gold." - Turkish Proverb
Listening Skills: "If Speaking Is Silver, Then Listening Is Gold." - Turkish Proverb
•Improves relationships
•Receiving/ Hearing
•Attending
•Understanding/Comprehending/interpre
ting
•Analyzing
•Responding
TYPES/ MODES of LISTENING
Types Characteristics
Superficial Listener has little/no awareness
•Conversations
•Interviews
•Organizational activities
•Negotiation
•Group Discussion
•Meetings
Factors affecting
Listening
•Noise
•Venue
•Time
•Status
•Culture
•State of mind
•Ego
•Pre-judgement
•Language
Barriers
▪ Environmental barriers
▪ Physiological barriers
▪ Psychological barriers
▪ Selective Listening
▪ Negative Listening Attitudes
▪ Personal Reactions
▪ Poor Motivation
Barriers to Effective
Listening
•Day dreaming
•Desire to talk
•Lack of Interest
Ask questions
Concentrate
Look interested
Control your emotions and temper
Summarise
▫▫ Paraphrase what the speaker has just told you
Thank you for LISTENING!