Patch Request Process

Oracle Change App –Patch Request Process

uOC_Requestor, uOC_ReleaseManagement

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Access Requirements
• Site URL: Https://ComRes.Service-Now.Com
– Group Needed: uOC_Requestor, uOC_ReleaseManagement

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Create a New Patch Request

To create a new patch request, select “Patch Request”

from the left navigation menu

Select “New”

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Patch Request Form
• The required form fields will display with a red asterisk

4
Patch Request Form
• After completing all the required information, you can either “Save as
Draft” to save the request or “Submit Patch Request” to begin the
workflow.

5
Patch List
• Whether you submit or save as draft your Patch Request, it will be
stored in the Patch Requests list

6
 Submit Patch
• Once the patch is submitted, the request will be routed to the Release
Management Team, then back to the IT Owner for testing.

Oracle Patch Process

Start
5.0:
Create New RFC
Closed - Passed
IT Owner

4.0:
1.0 Create New
Requester
Patch Request Next Step Test Status
Review

Submit 6.0:
End
Closed - Failed
Incomplete Info Next Step
Release Mgmt

3.0:
2.0: Next Step Work In
Pending
Progress

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Pending
• Once the request is submitted, the patch is assigned to the Release
Management Team where a ticket number is entered.
• The release management team selects “Next Step” to progress the
Patch

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In Progress
• Once the patch is in progress, the request is pending the patch applied
date from corporate IT.
• A Patch Impact Analysis is also required to be attached
• Once the attachments are added, select Next Step to assign the
request back to the IT Owner for testing.

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Requestor Review
• Once the Patch is ready for testing, the request will be assigned back
to the IT Owner.
• To complete the request, the user selects Closed – Failed or Closed –
Passed.

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Requestor Review
• Closed Failed – The Patch will be Closed – Failed and the workflow
will end

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Requestor Review
• Closed Passed – The Patch will be Passed and a new RFC will be
created

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Requestor Review: Closed - Passed
• Closed Passed – The Patch will be Passed and a new RFC will be
created

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Requestor Review: Closed - Passed
• A reference to the Patch request will be available on the footer of the
RFC:

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