Bahasa inggris

taking simple phone message

group 3
anggota:
1.gilang wahyudi
2.julaily pangestu
3.lisa arista
4.puja purnama
5.sherly yulitri
6.silvi hendriyani putri
A. UNDERSTANDING TAKING SIMPLE
PHONE MESSAGE
Taking simple phone message is something that is
important and useful in every language. At home or at
work, we might need this skill when we receive a call
on the phone and need to pass a message for others.
 Some information you should know when
taking
a phone message are:
1. Who called?
2. When did the caller call ?
3. Who is the message for ?
4. What is the caler’s phone number ?
5. What is the message ?
B. GENERAL STRUCTURE OF TELEPHONING

Greeting and Asking Who Is on the Asking for Someone

Introducing Telephone ( Caller)
1. Hello. How can I 1. Excuse me, who is 1. Can I have extension
help you? this? 321? (Extensions are
internal numbers at a
company).

2. Hello. Ken (name or 2. Can I ask who is 2. Could I speak to...?

receiver)
3. Hello. LBB (Name of
office). How can I help
you?
calling,please? (Can/more informal
/may /more formal).
4. Is Jack (name) in?
(Informas idiom
meaning).
4. Is Jack (name) in the
office?
Connecting Someone How to Reply when Taking a Message
(Receiver) Someone is Not (Receiver)
Available (Receiver)

1. I’ii put you through. 1. Sorry, Mr Jacob is 1. Could (Can,May) I

(Meaning ‘connect’). not available at the take a message?
moment.

2. Can you hold the 2. The line is busy. Can 2. Could (Can, May) I
line? you call back later? tell him who is calling?
3. Would you like to
leave a message?

3. Can you hold on a 3. Mr jackson isn’t in.

moment? Can you call back after
lanch?
 Do you know how to leave a good phone message? There are some
rules that you have to understand how to leave a good phone message
1. Speak slowly and clearly. Ifthe recipient can’t understand your message, it
will be useless and frustrating.

2. Try not to ramble, mumble, hesitate, or whisper

3. Emphasize your phone number and name by repeating them, especially for
business calls or important social engagements.

4. Prepare, at least in your mind, what you want to say beforehand.

5. Respond to the matter at hand.

6. Be business like for a business connection. State your name, your company,
and your reason for the call. Example: I was referred to you by joe schmo. I
got your name from my client.

7. Never feel compelled to tell all to the machine. Phrase such as: call me back
for detail or I’d prefer to tell you this news in person are welcome.
 LANGUAGE FEATURES OF TAKING
PHONE MESSAGE
1.PRONOUNS
Pronouns are countains from personal
Pronouns,possesivepronouns,and
Reflexive pronouns.
a) Personal pronouns refer to spesific people or things
than can be used as subject and object of the sentence
b) Possessive pronouns are used to refer to a spesific
person / people or thing /things
c) Reflexive pronouns are used when we want to refer
back to the subject of the sentence or clause.
Personal and possessive pronouns
NUMBER PERSON CASE

Subjective Objective Possessive

1st I Me Mine
Singular
2nd You You Yours

3rd She,He,It Her,Him,it Hers,his

1st We Us Ours
plural
2nd You You Yours

3rd They Them Theirs

 Reflexive pronouns
NUMBER PERSON GENDER REFLEXIVE
PRONOUNS

1St Male/female Myself

Singular
2nd Male/female Yourself

3rd Male Himself

Female Herself

1st Male/Female Ourselves

Plural
2nd Male/female Yourselves

3rd Male/female/neuter Themselves

2.Reported speech
a.Reported statemen
example:
sara : “ I work in a office”
sara says that she works in an office.
b.Reported commands
example:
teacher :”dont talk to your friends when im
explaining!”
Teacher told me not talk to my friends
when she’s explaining
c.Reported questions
example:
ratih:”what do you usually do in the morning?”
ratih asked me what i usually did in the
morning
3.Relative / adjective clause
a.Whose
whose is used in relative clauses instead of
possessive pronouns (his/her/their)
b.Whom
whom is instead of who ( for people ) when is
the object of the verb in relative clause
c.Where
where is used in a relative clause to talk about
place
d.That
that is used to tell the day /the year/the time
that someting happened.
e.Why
why is used to tell the reason why something
happens or the reason that something happens
f.Who
who is used to tell person as the subject