Masud Hasan Karami

Technical support

EXPERIENCES
ABOUT ME

Technologically proficient individual with a thorough Technical Support (2017 – Continuing)

understanding of software and hardware operations, Transsion Bangladesh Ltd
mobile and computer applications. Strong • Complete detailed reports listing requests for technical assistance,
professional communication skills with other technical steps taken to resolve them, and the specific dates/individuals involved
• Maintain a working log detailing all required system updates, as well as
support specialists and clients. Wanted to work in a the date of completion
dynamic organization where can apply knowledge’s • Find out critical technical and software issues of devices and make
solution with alignment of china
and experience by obtaining operational excellence. • Ensure SW availability and Repair tools, regular basis audit and submit
report
• Performing technical audit as per requirements and find out gaps ,
CONTACT ensure development
• Achieving PCBA bounce target by ensuring pre diagnosis of FP and SP
PCBA
• Ensuring quality management support by proper training and gap
Address analysis as well as 7S implementation at service center and repair
factory
Ho#52,Road#13 DIT Project Merul Badda, Badda,
Dhaka 1212 Edison Group (2010 – 2017)
Mobile Sr. Executive Engineer
+880740844244 • Perform as a Assistant Technical In-charge at L4 PCBA repair group.
• Ensure availability of service manual, SW, tools & repair related issue in team.
Email • Monitoring, reviewing & discussions with individual as a team leader about
repair progress of my team.
• Performance monitoring & advice to achieve our repair target.
masud.karami87@gmail.com
• Researching new technology by analysis circuit diagram & try to ensure quality
Linkedin repair of different models.
• Communicate with QC Team & commercial team to complete our team work.
• Analysis of BGA IC, basic & smart phone circuit, components, functions &
Masud Hasan Karami
repair flash tools those I have to apply presently.
• New PCBA analysis, I/O connector sampling

SKILLS
Maple Care (April 2010 – September 2010)
• Quality control Executive Engineer
• Technical support
• Mobile phone trouble shooting and repair
• Training and audit
• Quality inspection of repaired devices
• Trouble shooting
• Software update and reporting
• Project management
• Leadership
• Team Management Training

Language
• Leadership for excellence | BD jobs training |2017

Fluent in English and Bangla both written and oral • Management skill (New Manager) | BD jobs training |2016
• Effective supervisory management | BD jobs training |2015
 EDUCATION

BSC in Electrical and Electronics Engineering

Atish Dipankar University of Science and Technology | 2010-2013
CGPA- 3.25 out of 4.00

Diploma in Electrical Engineering

Bangladesh polytechnic institute| 2006-2010
CGPA- 3.12 out of 4.00

Secondary school certificate

Nachole pilot high school| 2005 
CGPA- 2.69 out of 4.00

Research and development

 
• Mobile phone troubleshooting development
• Device network analysis and update
• Software bug findings , reproduce and solve
• Mobile phone motherboard diagnosis and repair
 • 7S in workplace and factory

Organizational and professional traits

• Can be a smart leader to accelerate the growth of company, working in any typical condition
with flexibility  
• Make the company competitive for competing, through generating ideas, thinking analytical
• Can be flexible hard worker, compassionate and ensuring teamwork 
• Ensuring to be secure, confident and humble

REFERENCE

Nazmul Huda Md. Sharif Uddin  Taslim Anawar

Organization : Grameenphone Organization : Transsion Bangladesh Ltd
Department : Global Sourcing Department : Carlcare service unit (After sales)
Designation : General Manager, HOD of GMT Designation : Manager, Repair Factory
Mobile : +8801711500235 Mobile : +8801700711148

Signature

Masud Hasan Karami