Professional Documents
Culture Documents
IBC Group9 Template
IBC Group9 Template
June 30,
2021
Elements of a Communication Strategy:
Audience Analysis:
Audience analysis is the process of gathering information about the people reading the document. It helps to
create user focused communication and tailor the writing to the needs and expectations of the intended
recipient(s). It also helps to finetune the thought process.
Reading stage: In the reading stage the document is read by the intended audience
and moves back and forth among various levels. Thus a complex maze of primary
and secondary audiences is created. The writer must know who will be reading the
document as this will help him or her to frame sentences accordingly.
Action stage: The action stage is where the writer is signifying the future course
that the reader must adopt. Decisions, policies, and implementation plans are
made on the basis of information contained in that particular communication. The
writer must know that his or her writing affects the lives of the primary, secondary,
and tertiary readers and must take this seriously.
Elements of a Communication Strategy:
Types of Audience Analysis:
Audience analysis is also used to create customer “personas” as a consistent point of reference, especially in
market research and related studies. Sample customers of a particular company or brand are interviewed to
obtain information on their needs and aspirations.
There are two basic types of audience analyses: formal and informal. Formal
audience analysis includes:
Demographics, including age, gender, size, regional diversity, income, and
occupation
Surveys that assess values, interests, belief systems, knowledge and experience,
and cultural connotations
Focus groups and in-depth interviews