Customer Journey

Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

There are people There are people There are people

who have a who have a who have a
significant number. significant number. significant number.

Awareness Consideration Purchase Retention Advocacy

There are people There are people There are people

who have a who have a who have a
significant number. significant number. significant number.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Preferences Considerations Order

There are people who There are people who There are people who There are people who
have a significant number have a significant number have a significant number have a significant number
of followers. of followers. of followers. of followers.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

There are people who have a There are people who have a There are people who have a
significant number. significant number. significant number.

Awareness Consideration Purchase Retention Advocacy

There are people who have a There are people who have a
significant number. significant number.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

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There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

There are people who have a

significant number. Awareness

There are people who have a

Consideration significant number.

There are people who have a

significant number. Purchase

Retention There are people who have a

significant number.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase

There are people who have There are people who have There are people who have
a significant number of a significant number of a significant number of
followers in every business followers in every business followers in every business
domain on social media. domain on social media. domain on social media.

These influencers create These influencers create These influencers create

detailed content that detailed content that detailed content that
provides useful information. provides useful information. provides useful information.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase Retention

There are people who There are people who There are people who There are people who
have a significant have a significant have a significant have a significant
number of followers in number of followers in number of followers in number of followers in
every business domain every business domain every business domain every business domain
on social media. on social media. on social media. on social media.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Retention Purchase

• There are people who • There are people who • There are people who • There are people who
have a significant have a significant have a significant have a significant
number of followers. number of followers. number of followers. number of followers.

• These influencers • ccontent that • These influencers • These influencers

create detailed provides useful create detailed create detailed
content that provides information. content that provides content that provides
useful information. useful information. useful information.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase Retention Advocacy

Your Title

Your Title
Your Title
There are people who There are people who
have a significant Your Title have a significant
number of followers in Your Title Your Title number of followers in
every business domain every business domain
Your Title
on social media. Your Title on social media.

Your Title

Your Title
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase Retention Advocacy

Your Title

There are people who There are people who

have a significant. have a significant.

There are people who There are people who

have a significant. have a significant.
Your Title

There are people who

have a significant.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

A Awareness Consideration Purchase Retention Advocacy

There are people There are people There are people There are people There are people
B have a significant. have a significant. have a significant. have a significant. have a significant.

There are people There are people There are people There are people There are people
C have a significant. have a significant. have a significant. have a significant. have a significant.

There are people There are people There are people There are people There are people
D have a significant. have a significant. have a significant. have a significant. have a significant.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase Retention

Your Title A B C D E F G H I

Your Title A B C D E F G H I

There are people who have a significant There are people who have a significant
Your Title number of followers in every business number of followers in every business
domain on social media. domain on social media.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Preferences Consideration Pre-Order Order

Approach

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.
Experience

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Preferences Consideration Pre-Order Order

Approach

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.
Experience

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase Retention

Approach

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.
Experience

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase Retention Advocacy

Your Title Your Title Your Title Your Title Your Title
Your Title

Your Title Your Title Your Title Your Title

Your Title Your Title

There are people who have a There are people who have a
significant. significant.
Your Title

There are people who have a There are people who have a
significant. significant.
There are people who have a
significant.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Preferences Considerations Pre-Order Order

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant significant significant significant significant
number of number of number of number of number of
followers in every followers in every followers in every followers in every followers in every
business. business. business. business. business.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Preferences Consideration Pre-Order Order

Approach

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.
Experience

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase Retention Advocacy

Your Title

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.

2017 2018 2019 2020

Your Title
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase Retention

Your Title

There are people There are people There are people There are people
who have a who have a who have a who have a
significant number. significant number. significant number. significant number.
Your Title

There are people There are people There are people There are people
who have a who have a who have a who have a
significant number. significant number. significant number. significant number.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase Retention Advocacy

Your Title

Your Title Your Title

There are people There are people

who have a who have a
significant number. significant number.

There are people There are people There are people

who have a who have a who have a
Your Title

significant number. significant number. significant number.

Your Title Your Title Your Title

 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Awareness Consideration Purchase Retention Advocacy

Your Title Your Title Your Title Your Title Your Title
Your Title

Your Title Your Title Your Title Your Title

Your Title Your Title

Your Title

There are people There are people There are people There are people There are people
who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.
 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Your Title Awareness Consideration Purchase Retention Advocacy

There are people There are people There are people There are people There are people
Your Title who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.

Your Title A B C D E

Your Title

2017 2017 2018 2019 2020

 Customer Journey
Marketing is the study and management of exchange relationships. Marketing is the business
process of creating relationships with and satisfying customers.

Your Title Awareness Consideration Purchase Retention Advocacy

There are people There are people There are people There are people There are people
Your Title who have a who have a who have a who have a who have a
significant number. significant number. significant number. significant number. significant number.

Your Title
Your Title
Your Title
Your Title 2020
Your Title 2019
Your Title 2016
2018
2017