CHAPTER I

INTRODUCTION REVIEW
ASKING QUESTIOS, LANGUAGE
FUNCTION

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 ASKING QUESTION
• Asking question for nurses is an important
part to identify patien’s problem
• Type of question
1. Yes/no question and short answer
2. Information question
3. Choice question
4. Attached/negative question/tag question

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 Yes/no question and short
answer
Yes/no questions Short answer (+ long YES/NO QUESTION IS
answer) QUESTION THAT CAN
BE ANSWERED YES
Do you know yusuf ? Yes, I do (I know yusuf) OR NO

Are you ready to go an Yes, I am

operation ?

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 INFORMATION QUESTION
• A question that asks for information by
using a questio word : 5W & 1H

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 How
How have many uses
1. Ask about means (ways)
“How pain is your chest?”
2. How often : ask about frequency
“How often do you wake during your sleep?”
3. How far : expressing distance
“How far is your house to Dr. Soetomo Hospital?”
4. How long/how many :information about length of
time
“How long will an operation are run?”
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 Who, Whom, and What

1. Who : subject or question

“who come?”
2. Who(m) : the object in a question
“Whom did you see”
3. What : can be used as either : S and O
“what happened with your stomach?”
4. What kind of : ask information about specific
type
“What kind of medicine did you recive?”
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5. Which : is used whwn the spaeker wants
some to make a choice, when speaker is
offering alternatives
“Which of leg is fracture?”
6. Where : ask for place
“Where are you going to see a doctor?”
7. When : ask for time
“When should Mr. Anton get a laboratory
test?”
8. Whose : ask about possession
“Whose book is this?”
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 Choice Question
• A question that can be used first by using
to be (is, are, am, were, was)and do, does,
did, has, have, etc
• “Is your pain in the left or right of your
chest?”

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 Attached/negative questions/
tag questions
• The statement sentences which a speaker
supposed to be or already known the
answer.
• “You look pale, don’t you?”

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LANGUAGE FUNCTION

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 FUNCTIONAL EXPRESSIONS
1. Introducing yourself 1. Apologizing
2. Offering services 2. Disclaiming
3. Giving direction 3. Requesting/ordering
4. Explaining 4. Answering telephone
5. Describing 5. Making a telephone call
6. Convincing 6. Advising
7. Persuading 7. Rejecting
8. Consoling/soothing 8. Giving opinion
9. Encouraging/motivating 9. Consulting
10. Reprimanding 10. Reporting
11. Complaining
12. Entertaining
13. Praising 11
 Introducing yourself
• Hello, my name is joni
• How do you do?
• Nice to meet you
• I am in charge today
• How do you spell your name?

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 Practice
• Visit the patient
– N : Hello Mr. Joni, I’m Ani. I’m on duty tonight
– P : I see
– N : How are you ?
– I’m better thanks
– Alright Mr. Joni see you later

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 Offering Service
• What can I do for you ?
• Do you need any help?
• Do you want me to help you?
• If you need anything, let me know
• Is there anything I can do?

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 Practice
• In the pateint room
–N : Did you press the buzzer Joni ?
–P : Yes, I did
–N : What is it
–P : Can I have rice for my lunch today?
–N : I’ll ask the doctor, anything else ?
–P :I miss ice cream
–N : Wow… let me ask the doctor, OK?
–P : Thanks
–N : Welcome
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 Giving Direction
• You’d better to sit down madam
• After that, you need to do the pre
admission test
• Before test you must be fasting
• When you get the result, please come
back here
• The laboratory is down the hallway

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 Explaining
• Explaining is used to explain something
about information questions. You need to
use some conjunction wards : and, but, or,
then, after that, because, for example, etc
– Let me tell you this…..
– Generally speaking, smoking is harmful
– However, they should maintain balanced diet
– This will give you a lot of energy
– Because milk contain a lot of energy,
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 Describing
• Describing something : instrument, part of
the body, diseases, procedure of
intervention
– His throat is swollen and he’s got high
temperature

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 Convincing
• To make sure about our intervention that it
will help patient of recovery
– Don’t worry, it has no side effects
– I’m sure you’ll get well soon
– I think surgery is the only solution
– You’ll be home in a couple of days
– you should really consider it

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 Persuading
• Persuading purposes to persuade patient
to obey all regulations
• Probably, would be, likely etc
– It is likely that you need medications
– Staying in the hospital is not bad idea

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 Consoling
• Consoling purposes to consul patient to be
calm down or relax
– Take it easy….
– Calm down…
– Don’t worry…
– Take a deep breath..
– You are in pain, Are you?

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 Encouraging/motivating
• Encouraging is used by nurse to
encourage patient to have a positive
thinking about her/his disease
– I’m sure you will make it
– Have faith and everything will work out well
– Be brave and you’ll be okay

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 Reprimanding
• To reprimand patien politely
– That’s not right thing to do
– This is not good for your digestion
– I’m sorry, but you have deliberately broken the
rule

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 Complaining
• How chould you do this to me?
• What kind of service is this?

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 Praising
• You’ve made a lot of progress
• You look stunning
• That,s excelent!

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 Entertaining
• I’ve got sureprise for you…
• You deserve a reward…

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 Apologizing
• To ask apologize caused you may make
mistakes
– Sorry, I was on your way
– I’m sorry for being so late
– Please forgive me. I didn’t mean to hurt you

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