HELP DESK

Batch no:11
1st Review

Presented By
Guided by Balavignesh .v(19CS020)
Mrs.SIVARANJANI Ashwin Kumar.B(19CS017)
Hari prasanth .L(19CS511)

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 ABSTRACT
Help desk systems should retrieve exactly the information required to assist as
quickly and as easily as possible either for a lay user who knows little about the
domain or for an advanced user who requires more specialist information.
Helpdesk systems should also be easily maintainable as knowledge in domains
where help is required often changes very rapidly, for example help for
computer users. The aim of this study was to develop a help desk information
retrieval mechanism suitable for a wide range of users and to provide a way of
easily maintaining the system.

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 INTRODUCTION
In many areas various forms of help desk service provide users with help. In conventional
help desk services, groups of human experts who differ in their knowledge and expertise try to solve
the customer's problems. Their roles are determined according to their problem solving ability and the
degree of the problem difficulty. Thus, to provide help desk service of high quality, the availability of
high level experts is crucial. However, the number of such high level experts is limited, and the
demand for the automated help desk systems is increasing. An expert system approach is a feasible
solution. In addition to this, world wide computer networks such as the Internet are becoming the
major communication media.

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 PROBLEM STATEMENT

 For customer it is difficult to search all the services

 For customer installation is difficult

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 OBJECTIVE
The Help Desk Management System is a set of programs which run as a software providing assistance
to all the complaints, queries and services to the customers within a set of organization. It is a web
based software which has made the working procedure of organization much easy.
This software will fulfill customer’s need by providing them technical support for their
relevant issues as well as time period considered for solving the problems will be much shorter. This
software is very efficient in future time because it is an E-help desk system which tries to solve the
problems of all the customer via internet medium and digital medium and thus reducing even the
working time for the users too, to solve their problems and queries.

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 EXISTING SYSTEM
Every organization has at least one help desk system where are the complaints
and queries can be stored, resolved and saved for future reference. But as this
Help Desk Management System is worked manually, so it will take a lot of time
and labour to solve all the problems of the customers and even to handle too
many customers at one time.
Manually the work is increased even, just like writing the
whole data, query and other requirements, apart from sending them message or
replying them manually one by one. Even at the time of updating information, it
gets quite risky due to the increment in chances of errors to update the
information by oneself.

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 PROPOSED SYSTEM

This new proposed Help Desk Management System is very efficient

and is not at all time consuming. The software is designed in
such a way that all the processes and steps are done automatically and
information which needs to be updates can be done effectively.

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 DATA FLOW DIAGRAM

CUSTOMER SERVICES LOCATION TECHNICIAN

HOME
DETAILS SELECTION SELECTION NUMBER

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 LIST OF MODULE

LOGIN

CUSTOMER DETAILS

SERVICES

LOCATION

TECHNICIAN DETAILS

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 MODULE DESCRIPTION

LOGIN
The user should provide their email

CUSTOMER DETAILS
User should enter their respective name to select services

SERVICES
User should select the different types of services they need

LOCATION
To know the address/number the location is needed

TECHNICIAN DETAILS
About the service persons

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