Survey and Analysis of Community

Engagement Programs
Cisco Luzania
 1
Background/
2 3
Reason for Project Objectives Work Plan
Project

4 5
Preliminary
Metrics
Results

6 7 PRESENTATION
Next Steps Lessons Learned OUTLINE
Background/
Reason for Project

 New City Council Strategic Initiatives

 Re-Development of Community Engagement Curriculum

• Justification for the Re-Devlopment of More Reflective

Performance Measures
 Project Objectives/Outcomes
Goals
 To evaluate if the new
curriculum in our programs
was effective and well
received.
 To evaluate the effectiveness
of our marketing.
 To mold the direction of
community engagement into
a more resident inclusive
structure.
Outcomes
 Our curriculum will be more
reflective of our resident
needs.
 We are better able to
educate/inform our residents
on city programs and services.
 We have a better
understanding on how to reach
residents with our curriculum.
Benefits
 Our staff will be able to
better allocate resources
and gather more relevant
information for residents.
 Our attendees and residents
will be better equipped in
navigating the City of
Mesa.
Work Plan
 In order to gather information, a new
survey was created with questions that
would act as indicators for
development.

 All Community Engagement were

briefed on the new surveys and agreed
to utilize them in all programs and
classes.

 Each class/program was given the

survey and was later analyzed.
METRICS

 There were three rated questions for an

instant analysis of the class/program itself.
 One question that was based on marketing
to learn how successful we were at
reaching the residents.
 One actionable question to see how
residents will be able to utilize the
information learned from the curriculum.
 Two questions that would give insight to
resident needs and recommendations in
order to better mold curriculum for future
classes.
Preliminary
RESULTS

A B C D

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 Provide results in
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metrics or narrative  What changed as a
 Discuss analysis/ result of the work you
interpretation of the did
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change
Next Steps
 Upon completion of the first round of
classes, we will be able to modify our
curriculum.
 Given the information learned on both
marketing and curriculum, we will apply
best practices in a broad variety on our
programs.
 Develop new Performance Measures for
Community Engagement that will better
reflect our work and mission.
 LESSONS
LEARNED

Our team's community I was able to gather, evaluate and

engagement expertise was visualize the data we received
called upon to coordinate the
Mesa CARES Community from the assessments for a City
Assessment. Council presentation.
Survey and Analysis of Community
Engagement Programs
Cisco Luzania