Paper What & Why has been done How has been done

Customer Satisfaction Survey Analysis
– Ultimate Tool for Measuring Quality
of Software Services Today
CUSTOMER SATISFACTION SURVEY AS 1. Identify customer's requirements
TOOL FOR MEASURING OF CUSTOMER 2. Developing the questionnaire
SATISFACTION (11 questions in 5 area of interests)
3. Identifying status of satisfaction
Most important thing relevant to
customers were – Quality,
Communication, Price.
Satisfaction level Pie chart, table and
graph is shown in the paper.

Study of Consumer Satisfaction: A
Survey of Nestle Products in Baroda
City
Objective – Consumers Satisfaction of
Baroda towards Nestlé products.
Primary data was collected from
respondents of Baroda city through
questionnaire.
Secondary data was collected from
magazine, website and past research
papers & articles.
Data analysis by classification on the
basis of customer’s gender, age,
occupation.
Interpretation – 71% of the customers
were aged below 25.
Paper
CONSUMER BEHAVIOUR ON THE
MARKET OF DAIRY PRODUCTS: CASE
STUDY OF SLOVAK SENIORS
A study on customer satisfaction
towards Sudha product in Barauni,
Begusarai (Bihar)
(Less Relevant for ideas)
What & Why has been done
Objective - To examine consumer
behavior of Slovak seniors on the
market of dairy products.
Questionnaire was conducted on
Slovak seniors aged 60-90.
Objective - To know the level of
customer satisfaction and company
also know the customer’s
expectations and the marketing
influence on customers.
Data collection through questionnaire.
How has been done
Table has been plotted on the basis of -
Utility benefit assessment of dairy products
based on gender.
Dependence on price and origin perception of
dairy products.
Dependence of income and expenditures on
dairy products.
Average consumption of dairy products in
kilograms per week.
Consumption frequency of specific dairy
products.
Consumption time of dairy products.
Table was plotted for area wise milk
distribution.
Respondents classification on the
basis of age, income, why Sudha,
favourite product, satisfaction level.
Chi-Square Test
Weighted Average Method
Paper What & Why has been done How has been done