INDIAN QUALITY AWARD

PRESENTED BY: SUMIT KAPOOR

 What is a Quality Award ?

It is a award given to organizations

for their exemplary achievements in
excellence.
 What Business Excellence is
About ….
Sustaining superior organizational performance through:
 A systems approach,
 A Customer Focus and
 A Culture of Continuous Improvement
 Major Indian Quality Awards

 The Golden Peacock National Quality Award.

 Rajiv Gandhi National Quality award.
 Ramakrishna Bajaj National Quality Award.
 Purpose of INQA

The major objectives of INQA is to promote:

 awareness of quality and productivity and its impact on
competitiveness
 understanding of the requirements for excellence in quality
 sharing of information on successful strategies and on
benefits derived
 Benchmarking
 CRITERIA
The Award Criteria emphasize on

 Openness and transparency in governance and ethics.

 The need to create value for customers and to your

business.

 The challenges of rapid innovation and capitalizing on your

knowledge assets.
 Eligibility
Following five eligibility categories of the award:
 Manufacturing companies
 Service organizations
 Small (Annual Turnover Rs 300 crores & above) & Medium
businesses (Annual Turnover less than Rs 300 crores)/
enterprise
 Healthcare organizations
 Agriculture
 Education, Training, Research and development
 Value for Applying
 Written Submission
– Provides a snapshot of your management system
– Focuses your organisation
– Involves your people in your future

 Site Visit
– Allows independent experts to work directly with your
people
– Gives you further insight into your organisation
 Value for Applying (Cont)
 Feedback
– Provides a comprehensive written report
– Gives you face-to-face feedback
– Identifies opportunities for your strategic and operational
planning

 Recognition
– Provides marketing advantage
– Recognises and celebrates your achievements
– Results in preferential consideration by customers
– Allows you to display the Awards logo
 Core Values and Concepts

 Customer-Driven Quality- the organization’s focus on its

customers and the ability to ensure its operations meet their
needs
 Visionary Leadership - senior leaders’ capacity for setting key
directions for the organization by action and example
 Continuous improvement and Learning - the ability of the
organization to acquire, share and use knowledge to improve
 Core Values and Concepts
(cont.)
 Employee participation and development- employees commitment,
involvement, training recognition safety and satisfaction in order to
optimize the opportunities for success in their work environment
 Fast Response- ensuring flexibility and the capacity to act speedily
 Design quality & Prevention- Preventing problems at a design stage
rather than production or service delivery.
 Partnership Development- Building labor -management relationship
and suppliers and the company and the company – customers
partnerships
 Core Values and Concepts
(cont.)
 Focus on the Future – Developing partnership and operating
strategically and possessing a long-range commitment
 Management by Fact - reliance on data and analysis in decision making
 Corporate Responsibility and Citizenship - proactive and responsive
commitment to the needs and concerns of the community and larger
public
 Result orientation- Performance system needs to focus on results and
should be balanced in the interest of all stakeholders. Correlation with
field results and financial indicators.
 ASSESSMENT
• Assessed and scored on a scale from 0 to 1000 points
Strategic Employees
Planning Satisfaction
80 Points 100 Points
(8%) (10%)

Process Busines
Organizati
onal
Human
Manag Customer
s
Resource
Leadership Manageme ement Satisfaction Results
120 nt 150 Points 150
100 Points 120 (15%)
Points Points
(12%) (10%) Points
(12%) (15%)
Informatio
n Impact on
Manageme Society
nt 100 Points
80 Points (10%)
(8%)

Enablers - 500 Points (50%) Results - 500 Points (50%)