• Consider the relevant Information • Define the case problem and write a problem statement • Analyse the facts and underlying assumptions • List possible alternative solutions • Select a solution and prepare to defend it • Decide how to carry out the solution - Penrose, Rasberry and Myers, 2016 Relevant information • Basic details of the case • Who, what, when, where and how Problem statement • A good problem statement should be descriptive, zeroing in on the key issue that must be addressed.
• Avoid suggesting a solution at this stage.
Analysing facts and assumptions • Consider underlying assumptions in the case. • Can you support the assumptions with information and facts found in the case?
• Discuss stakeholders assumptions.
Alternative Solutions • Mutually exclusive
• Criterion that must be met in order to accomplish each solution.
• Also, consider the pros and cons of each alternative solution
Recommendation • The recommendation of your solution should always address the problems identified by you.
• Build an argument while recommending a course of action.
Action plan • Specific step-by-step description
• Answering • How will it be done? • Who will be doing it? • …………………..