HOW TO MAKE A COMPLAINT

OFFER YOUR HELP SAY THAT YOU HAVE A PROBLEM WITH

SOMETHING BUT DON’T GIVE DETAILS

ASK FOR MORE DETAILS EXPLAIN THE PROBLEM

ASK FOR THE RECEIPT GIVE IT TO HIM / HER

ASK IF (S)HE WOULD LIKE AN EXCHANGE SAY THAT YOU PREFER A REFUND

GIVE IT TO HIM SAY THANK YOU

REPLY SAY GOOD BYE

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A: SHOP ASSISTANT

B: CUSTOMER

Your computer doesn’t work.

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B: SHOP ASSISTANT

A: CUSTOMER
The screen of your tablet was
broken.
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B: SHOP ASSISTANT

A: CUSTOMER
You bought a CD player but your
parents had bought one too.
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A: SHOP ASSISTANT

B: CUSTOMER
The remote of your TV doesn’t
work.
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B: SHOP ASSISTANT

A: CUSTOMER
You cannot put songs on your
MP3 player
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B: SHOP ASSISTANT

A: CUSTOMER
The images on your digital
camera are too dark.
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B: SHOP ASSISTANT

A: CUSTOMER
The battery of your mobile
phone doesn’t charge.
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A: SHOP ASSISTANT

B: CUSTOMER

Your MP3 player has no volume.

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A: SHOP ASSISTANT

B: CUSTOMER
After some minutes your
computer stops working.
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A: SHOP ASSISTANT

B: CUSTOMER
Your mobile phone doesn’t
connect to the internet.
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B: SHOP ASSISTANT

A: CUSTOMER
You bought earphones but one
of them doesn’t work.