TOURISM AND HOSPITALITY

SECTOR DURING AND

AFTER COVID-19
 GROUP MEMBERS

• MANAS NARULA
• MUSKAN GARG
• MAYANK
• NITIN THAKUR
• NIKHIL SRIVASTAVA
• ASHNA PAUL
 INTRODUCTION

• Key Drivers Of Growth: India ranked 10th among 185 countries in terms of travel & tourism’s
total contribution to GDP in 2019.

• Market Size: Foreign Tourist Arrivals (FTAs) in India stood at 10.93 million, achieving a
growth rate of 3.5% Y.O.Y.

• Investments: India was globally the third largest with an inflow of US$ 45.7 billion.

• Government Initiatives: PRASHAD; SWADESHI; SAATHI

 TAJ HOTELS
• Taj Hotels is a chain of luxury hotels and a subsidiary
of the Indian Hotels Company Limited, headquartered
at Express Towers, Nariman Point in Mumbai.
• Incorporated by the founder of the Tata Group,
Jamsetji Tata, in 1903, the company is a part of the
Tata Group.
• He did not have any desire to own a hotel but he
wanted to attract people to India and to improve
Bombay.
• It is said that Jamsetji Tata had travelled to places like
London, Paris, Berlin, and Düsseldorf to arrange for
materials and pieces of art, furniture and other interior
decor for his hotel.
 TAJ HOTELS DURING COVID

 There was cut of 50% in the salary of employees ,CEO ,non executive directors and others. Revenue of Taj Hotels

 The voluntary salary cut was contributed to an initiative called “Taj for Family that was set up to offer
financial assistance and support towards distressed colleagues and their families.
 Taj group has lost 33 of its employees during covid times ,their families are supported in many ways
by it.
 Along with its peers, IHCL too had kept some of its properties running even during the peak of the
pandemic . These properties catered to unusual guests including hospital medical staff and other
healthcare workers, and those belonging to essential services, quarantined guests.
 STRATEGIES TAJ HOTEL AFTER COVID

1. Lobby.

2. Guest rooms.

3. Laundary and linen.

4. Food production.

5. Restaurants.
 TAJ HOTEL AFTER COVID

Their relentless focus on performance, management of operational costs and continuing

efforts to strengthen liquidity has helped IHCL survive through this extremely challenging
phase, and we will continue our multiple efforts to continue to grow and be profitable.”
 ABOUT MAKE MY TRIP

• Deep Kalra is an Indian businessman who is the founder and group CEO of MakeMyTrip, an
Indian online travel company.

• He started MakeMyTrip in the year 2000 after realising the possibilities of the internet while trying
to sell his wife's car online.

• As of 31 March 2018, they have 14 company-owned travel stores in 14 cities, over 30 franchisee-
owned travel stores in 28 cities, and counters in four major airports in India.

• Headquartered in Gurugram, Haryana, the company provides online travel services including flight
tickets, domestic and international holiday packages, hotel reservations, rail, and bus tickets.
 IMPACT OF COVID ON MAKE MY TRIP

• MakeMyTrip has laid off 350 employees due to the impact of the COVID-19 pandemic on its
business.

• MakeMyTrip recorded a loss of $338.6 million for the quarter ended March 31, 2020
compared to a loss of $40.4 million in the same period last year. 

• Revenue in the March-ended quarter fell 12.7 per cent to $104.9 million from the year ago
period. 
  MAKE MY TRIP CHANGES AFTER COVID-19

 Employees Are More Involved In Travel Planning.

 Shift to Business Travel Innovations.

 Looking for 24-hour Customer Support.

 Flexible Bookings.

 Contactless Technology.
THANK YOU