Housekeeping Standards

Types of Cleaning
Hotel Amenities
Housekeeping Standards

For Housekeeping Department, there are three important

guest requirements that we MUST always deliver to ensure
guest satisfaction or delight. These are:
 HOUSEKEEPING AREAS ARE TOTALLY CLEAN
 ALL THE AMENTITIES IN THE PLACE ARE COMPLETE
 ALL FACILITIES, APPLIANCES AND FURNISHINGS ARE IN
GOOD WORKING CONDITION
PROFESSIONALISM

Follow House Policies

Follow legislation related to hob
Understand chain of command
Be a team player
Follow guidelines for accepting
gratuities
TYPES OF DIRT
 Dirt is what we remove or clean in every area.
 Dust is the basic source of dirt. It is in the form of
particles.
 Soil is when dust is mixed with water and oil.
 When patches of soil dry up in any surface, it
becomes a stain.
 Tarnish or discoloration is caused by stains that
were not removed for some time and are
recognized as damaged surface
Cleaning elements

Time
Mechanical action
Chemical action and
temperature
Types of Cleaning: General Cleaning
It is done for vacant rooms wherein deep cleaning is needed to
restore and maintain its original beauty.
 Stripping of all washable room linen, curtain cushion covers, and
carpet in the room
 Cleaning of ceiling (Vacuuming)
 Door, walls and window leaning (dusting, washing, vacuuming)
 Cleaning of furniture, fixtures, and appliances (vacuuming,
shampooing, dusting, brushing, polishing)
 Floor cleaning (scrubbing, scraping, vacuuming, mopping)
 Setting-up the Room according to standard
Types of Cleaning: Regular Cleaning
(Check-out)
 Draw the curtain open.
 Adjust the temperature of the air conditioning unit
 Remove service trays
 Stripping of trash and soiled linen
 Bedroom cleaning (bedmaking, dusting, vacuuming)
 Bathroom Cleaning (disinfecting, washing, scrubbing, rinsing, drying)
 Kitchen Cleaning
 Living Area Cleaning (dusting, vacuuming)
 Dining Area Cleaning (wash and dry drinking glasses, clean thermo jug)
 Setting-up the Room according to standard
Types of Cleaning: Make-up Room
(Occupied Room)
Done if guest requested cleaning, either early or late
service.
 Knock first before entering
 Stripping of trash and soiled linen
 Bedroom cleaning
 Bathroom cleaning
 Kitchen cleaning
 Dining area cleaning
 Setting-up the room according to standard
 Turn off all lights
 Draw back curtains
Types of Cleaning: Night Turn Down
Service
 An activity of an evening room attendant done
from 6:00 pm- 9pm
 Turn down the bed
 Light a lamp near the bed
 Close window curtain
 Tidy up the bedroom and bathroom
 Replenish the amenities in the bath room
 Clear the tables in the living and dining areas
 Clear the dishes in the kitchen sink
Hotel Amenities
Public Area

 Toilet tissue
 Facial Tissue
 Liquid Hand soap
Guestroom
 Compendium – a comprehensive compilation of all the
facilities and services being offered in the hotel which
may also contain envelope, stationary, ball pen, post card
and guest comment form
Guestroom
 Linen & bath towels
 Bath Rug or Bath Mat – 20” x 30”; to protect guests from
cold floor and avoid slips
 Bath Linen
 Bath Towel – 24” x 50” (large) 20”x40” (standard)
 Hand towel – 16”x26”
 Wash cloth/face towel – 12x12”
 Bed spread/bed cover- to add beauty to the bed and
keep linens from dirt
 Blanket-acts as insulator to keep the body warm
 Bed pad – to protect the mattress from all types of stain
 Pillow Case – 20x30” (standard); 20x40” (large)
Duvet
Guest Bathroom Supplies
 Toothbrush
 Toothpaste
 Razor/shaver
 Cake soap – 1 per occupant
 Cotton buds
 Shower cap
 Shampoo/conditioner/lotion
 hairdryer
Bathroom paper products

Facial tissue
Tissue roll
Sanitary bag – for sanitary napkins for
a more presentable and hygienic
disposal
Kitchen and Dinner Wares

 Coffee Maker
 Ice Bucket
 Thermo Jug
 Cup and saucer
 Drinking glass
 Teaspoon
Others
 DND Sign  Bible  Guest comment
 Make Up My  Laundry bag forms
Room Sign  Trash bin
 Shoe mitts
 Slippers  Hangers
 Tent cards
 Umbrella  Ash trays
 Room service
 Mini-ref menu
 Sewing kit
 Television
 Guest stationery
 Matchboxes and pencil
 Iron and iron
board
 Shoe horn
Room maid’s cart