Organizational Behavior

Transaction Processing Systems (TPS)

Group Member

Muhammad Danish
Faizan Rehman
ORGANISATION BEHAVIOUR

“Organisation Behaviour is concerned

with the study of what people do in an
organisation and how that behaviour
affects the performance of the
organisation.”
 INTRODUCTION OF TPS

TPS is a leading technology provider of EFT switch and

payment processing related solutions and services. With
more than a decade of focused domain expertise, TPS
empowers the self service & financial delivery
infrastructure of over 130 banks and telcos in 32
countries across South Asia, Asia Pacific, Middle
East/Gulf, Europe and Africa.
 Continue…..

Through its reliable software products, strong business

and technical consultancy and efficient system integration
services, TPS delivers world class solutions that help
financial institutions, particularly banks, and telecoms
maximize process efficiency, enhance service delivery and
boost profitability. From inception through design and
implementation to upgrades and support, TPS stays
committed to the entire project lifecycle and beyond.
 TPS Services

TPS offers its customers a combination of technical and

business expertise in the area of not only switching
technologies but also self service banking; multi-vendor
ATMs, IVRs, Call Centers, Core Banking Hosts and
their applications; communication and networking;
systems integration and project management related to
deployment of complex switching environments.
 Continue…..

TPS offers its customers a combination of technical and

business expertise in the area of not only switching
technologies but also self service banking; multi-vendor
ATMs, IVRs, Call Centers, Core Banking Hosts and
their applications; communication and networking;
systems integration and project management related to
deployment of complex switching environments.
 Batch vs. On-Line Transaction
Processing
 Two types of TPS:
 Batch processing
• A system whereby business transactions are
accumulated over a period of time and prepared
for processing as a single unit or batch
 On-line transaction processing (OLTP)
• A system whereby each transaction is processed
immediately, without the delay of accumulating
transactions into a batch
 Batch Schematic

Data entry
Input
of accumulated Output
transactions
(batched)
Transaction Processing
 Objectives of TPS
 Process data generated by and about transactions
 Maintain a high degree of accuracy
 Ensure data and information integrity and accuracy
 Produce timely documents and reports
 Increase labor efficiency
 Help provide increased and enhanced service
 Help build and maintain customer loyalty
 Achieve competitive advantage
 The Major Characteristics of TPS

 TPS handles data which shows the results of various

activities on historical basis ie, activities which have
already happened.
 It is relevant to all the four functional areas ie, production,
marketing, finance and human resources because each area
has some kind of transaction.
 TPS helps to assess the organizational performance.
 Large amounts of data are processed.
 The sources of data are mostly internal, and the output is
intended mainly for an internal audience.
The Major Characteristics of TPS
 It provides high processing speed to handle the high
volume of data.
 Input and output data are structured (i.e., standardized).
 A high level of accuracy, data integrity, and security is
needed which is provided by TPS.
 The TPS processes information on a regular basis: daily,
weekly, monthly, etc.
 Data Processing Activities
Common to TPSs
 A transaction processing cycle
• Data collection
• Data editing
• Data correction
• Data manipulation
• Data storage
• Document production

Schematic
 Interview Session
Professional bio-data

Name: Mr. Sheraz Ahmed

Designation: H.R. Manager

Company: TPS Pakistan (Pvt.) Ltd

 Mr. Sheraz Responsibility
 Being the Systems Consultant in TPS, he is the project manager for Phoenix
product and the associated banking solution.

 He also looks H.R decision. He can also hire or fire people which are working
under him.

 He assigned tasks to people which are under him.

 He also trains their people first, and then assigned tasks to them.

 For each development project, he works with key stakeholders to define project
scope, including deliverables, goals & objectives and resource requirements.
 Takes ownership of detailed project schedules within scope.

 Optimizes task assignments to developers based on employee strengths

and interests.

 Works with other Team and Technical Leads to advance the use of new
technologies, development tools and methodologies.

 Assists with the assessment of individual and team performance.

 Gets involve in assisting the Management with the assessment of

individual and team performance.
 He also recruits people from his own department.

 He takes interview from new intern.

 Leads Phoenix team to develop detailed designs for chosen solutions.

 He is a leader of their own department, so he motivates people which

work under him.

 Participates in hands-on development as part of the team effort (up to

40% time).
 Specific Interview Questions
 What is your opinion as H.R manager about specialization in H.R?

Ans: My opinion for an HR manager that he should put very good effort
to enhance morale and productivity, placement; compensation, and
benefits; training and development of labor relations and make sure all the
work should be done efficiently and effectively.

 What is your H.R level in your organization (General Manager, Manager,

Director) level known & who is the highest at H.R. position in your
designation?
Ans: Well every organization has different criteria in my organization
every manager of their own department have the power of H.R decisions.
My duty is to manage the software with the help of my team.
 What type of incentives you provide to your employees, for boosting
them?

Ans: Every Company has their own pattern of treating their

employees, but we provide different type of incentives like Ac rooms,
rewards, cars, health insurance, fuel card, monthly mobile bill etc.

 How you hire a person, what qualities you want from them?

Ans: As well as there are many points which I want to focus. For e.g.:
I want to look their confident and skill, then in these basis I hire any
person.
 How do you train you employees?

Ans: The best way to train them is that I appreciate my under

colleagues on their good work. As well as first I will show them how
to work, and then gradually he seeks or catches our techniques by
watching us.
 Any Advice you like to give us, on Organizational Behavior?

Ans: This is very important subject need so much consideration its

help you a lot when you get into professional life.
 Do you face any conflict among the employees?

Ans: Yes sometimes conflicts occur among employees in our

organization. As you know every person has different mind set,
personality characteristics, and their nature sometimes does not match
and due to this conflict occur in these situations.
 TPS Challenges
 Challenges at the Individual Level
 Job Satisfaction
 Empowerment
 Behaving Ethically

 Challenges at the Group Level

 Working With Others
 Workforce Diversity
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 Challenges at the Organizational Level
 Productivity

 Developing Effective Employees

• Absenteeism
• Turnover
• Organizational Citizenship

 Competition From the Global Environment

 Productivity
 Productivity
 A performance measure including effectiveness and
efficiency

 Effectiveness
 Achievement of goals

 Efficiency
 The ratio of effective work output to the input
required to produce the work
 Effective Employees
 Absenteeism
 Failure to report to work

 Turnover
 Voluntary and involuntary permanent withdrawal from
the organization
Basic OB Model

Organization systems level

Group level

Individual level
 TPS Relate with OB
 They have separate teams and separate leaders who
manage their team properly and check their work.

 If any problem occur then they solve it mutually.

 The leader of every team take decision to hire or fire

any employee.

 The leader takes decision from their employees also

and he give motivation to their employees.
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 Leaders help and assign task to their employees which
are under them.

 Leaders also provide training session for their employees.

 If any employee do good work then leader give treat to

him for their motivation.

 Company provide different type of incentives like Ac

rooms, rewards, cars, health insurance, fuel card,
monthly mobile bill etc.
 HR policies allow an organization to
be clear with employees on:
 The nature of the organization

 What they should expect from the organization

 What the organization expects from them

 How policies and procedures work

 What is acceptable and unacceptable behavior