Knowledge Management System

What is KMS.....??

Refers to a (generally IT based) system for managing
knowledge in organizations.

It helps in creation, capture, storage and dissemination of
information.

The idea of a KMS system is to enable employees to have
ready access to the organization's documented base of
facts, sources of information, and solutions.
 What is KMS.....??


Refers to a (generally IT based) system for managing
knowledge in organizations.

It helps in creation, capture, storage and dissemination of
information.

The idea of a KMS system is to enable employees to have
ready access to the organization's documented base of
facts, sources of information, and solutions.
 Types of KMS

Document Based:- any technology that permits

creation/management/sharing of formatted documents.

Ontology/Taxonomy based:- these are similar to document

technologies in the sense that a system of terminologies
(i.e. ontology) are used to summarize the document.
Flow Chart of KMS
 Features of KMS


Instruments

Purpose

Context

Processes

Participants
 KMS Cost


Software


Hardware


Labour
 Benefits of KMS


Reduced Training Time

Efficiency and Problem Solving

Better Decision Making

Quality Service Delivery

Reduced Cost

Speed and Service Delivery
 Disadvantages of KMS

 Inability to deliver the expected performance outcomes.

 Some users are not capable enough to use automated tools

to get required information.
 Knowledge Management System
Used by different Organization

 In 2003, Tata Steel was chosen as one of Asia's Most

Admired Knowledge Enterprises (MAKE). It was the only
company in the manufacturing sector in India and the only
steel company in the world to receive this award.
 The award was in specific recognition of Tata Steel's
knowledge management (KM) initiatives, which were started
in late 1990s.
 Tata Steel was the only manufacturing company in India to
have implemented KM. Tata Steel's management expected
KM to play a key role in establishing intellectual assets,
rather than physical assets, as the growth driver of the
company.
 Contd...

 A full fledged KM program began in infosys in the year

1999 with the launch of Kshop.
 Through Kshop, knowledge generated in each project across
the global operations of Infosys was captured.

In November 2005, Infosys Technologies Limited (Infosys),
a leading software company based in India, was inducted into
the Global Most Admired Knowledge Enterprises (MAKE)
Hall of Fame. Infosys was the first Indian company to be
featured in the Hall of Fame and was also the first to win
the Global MAKE award for the third time in a row.