Nica Chynna T. Concepcion Chief, Administrative Division
LATEST UPDATES ON CUSTOMS POLICIES
AND PROCEDURES (3rd Quarter) September 29, 2021 Brief Introduction CUSTOMER CARE CENTER Is the frontline office that will receive and release documents that are filed through the Bureau’s CCPS. The center would also provide information to queries and concerns that stakeholders may have with the Port.
CUSTOMER CARE PORTAL SYSTEM
Is the main tool utilized by the CCC. This Allows external stakeholders to electronically submit their concerns with the Bureau, including their complaints, feedbacks and suggestions.
LATEST UPDATES ON CUSTOMS POLICIES
AND PROCEDURES (3rd Quarter) September 29, 2021 Mandatory use of the CCPS
- This gives clarification that the only mode of
submitting soft copies of goods declaration shall be through the CCPS.
- Reinforces the Zero Contact Policy for the
Assessment Division in BOC per CMO 08-2020
LATEST UPDATES ON CUSTOMS POLICIES
AND PROCEDURES (3rd Quarter) September 29, 2021 How did we roll-out the directive?
- Informed stakeholders and clients of the matter
through social media posting and informing CCBI- Davao Chapter.
- Assured that all hard-copies received at the CCC
have corresponding ticket numbers.
LATEST UPDATES ON CUSTOMS POLICIES
AND PROCEDURES (3rd Quarter) September 29, 2021 Crowd Control Measures
- Under OCOM Memo. No. 101-2020, Section
3.4. The Port must pursue measures to limit the entrance of non-transacting stakeholders.
- Section 3.5. Encourage online transactions
therefore minimizing the opportunity for graft and corruption.
LATEST UPDATES ON CUSTOMS POLICIES
AND PROCEDURES (3rd Quarter) September 29, 2021 How did we roll-out the directive? - Establishing the appointment system for needed visitation at the Port.
- The appointment must be processed via CCPS.
Only those with approved status can the stakeholder enter the premises.
LATEST UPDATES ON CUSTOMS POLICIES
AND PROCEDURES (3rd Quarter) September 29, 2021 Brief Process of the Appointment System IF TRANSACTION IS VALID: Client creates an appointment Concerned Office will inform ticket at the CCPS. They must client of their schedule via ticket indicate the following: reply
1. Purpose of transaction IF TRANSACTION IS NOT VALID:
2. Concerned Division CCC Personnel informs the client via ticket reply.
Client will present the approved
appointment at the outpost. The concerned Division will Concerned Division will close inform the client of their Outpost personnel will assure the ticket once inquiry is settled schedule to visit the Office that they only consume the time declared in their ticket. (Maximum of 1 ho ur per visit)