GENIUS

ENGLISH COLLEGE

Apprenticeship Report

A’an Subari

06.17.034

English for Tourism and Hotel

As a Receptionist
At Swiss-Belinn Hotel Pangkalan Bun Swiss-Belinn
Academic year 2017 / 2018
Pangkalan Bun
Jln. Ahmad Yani Km. 2, Pangkalan Bun 74113
Central Kalimantan, Indonesia
Tel : (62-532) 27 888 Fax : (62-532) 28 777
E-mail : pangkalanbu@swiss-belhotel.com
www.swiss-belhotel.comj
 Background of Apprenticeship
CHAPTER I


 Objectives of Apprenticeship
Introduction  Benefits of Apprenticeship
 Profil of place Apprenticeship

 Time and place of Apprenticeship

CHAPTER II  Target of Apprenticeship

Implementation Report of Apprenticeship



Analsis and Evaluation of Appenticeship

CHAPTER III  Conclution

Closing  Suggestion
Background of Apprenticeship

Tourism

Hospitality
Objectives of Apprenticeship
 Feel
 The Procedures and pocesses
 Train competences and good skills to
do job
 Increase my abilities to do job
 More gain knowledge and
experiences
 Compare the knowledge to getting
more ablities better
 Apply pactical skills
Benefits of Apprenticeship
Profil of Apprenticeship

 The history of Swiss-Bell Hotel

 General Infomation of Swiss-Belinn P. Bun
 Vision and Mission
 Organizational chart
 Room, Fasilities, and Price
 Other fasilities
The History of Swiss-Bell Hotel
 Was founded in 1987 by Mr. Pete Gautschi and
headquartered in Hong Kong
 is worldwide operations are supported by Group or
Regional Operations and Development Offices in Shangai
(China), Hanoi (Vietnam), Jakarta and Bali (Indonesia),
Athens (Greece), Sydney (Australia), Auckland (New
Zealand), Dubai (United Arab Emirates).
 Have fourteen brand .
No Name of brands hotel Star Swiss-Belvillas
6 4 - 5 Star
1 Grand Swiss-BelHotel 5 Star
7 Swiss-Belsuites 4 - 5 Star
2 Grand Swiss-Belresort 5 Star
3 Swiss-Belhotel 4 - 5 star 8 Swiss-boutique 4 - 5 star
4 Swiss-Belresort 4 - 5 star 9 Swiss-Belinn 3 Star
5 Swiss-Belresidences 4 - 5 Star Swiss-Belcourt
10 2 - 3 Star

11 Swiss-Belexpress 2 Star

12 Zest Hotel Plus 3 Star

13 Zest Hotel 2 Star

14 Zest Hotel OK 2 Star

 General Information
 5Hotel
classification
Rating 3 star
Number of Rooms 93 rooms
 Has 93 rooms
Number of Meeting Rooms 4 rooms
a. 69 deluxe rooms
b. 13
Pets grand
Allowed deluxe rooms N
c. 6 executive
Check-in suite rooms 2 p.m.
Check-out 12 p.m.
d. 4 royal suite
Adress Jln. Ahmad Yani KM. 2
e. 1 presidential suite

  Pangkalan Bun 74113

Telp +62-532 27888

Fax +62-532 28777
Email resvsipa@swiss-belhote
l.com
 Rooms,
Vision Fasilities,
and Mission and Price

Types of room Publish FITF CORP1 CORP2

Deluxe 2.089.000 880.000 793.000 748.000
Grand Deluxe 2.289.000 1.100.000 993.000 935.000
Executive Suite 2.789.000 1.540.000 1.394.000 1.309.000
Royal Suite 3.289.000 2.090.000 1.893.000 1.777.000
Presidential Suite 5.289.000 4.070.000 3.493.000 3.459.033
 Organizational chart

General
Manager
Incharge
Idul Fazri

Executiv
e
Secretary
Ratri Ayu
Human Sales and
Front Accounti Engineeri FB FB
Resource Marketin Housekeepi
Office ng ng Service Product
s g ng
Departme Departme Departme Department Departme Departme
Departme Departme
nt nt nt nt nt
nt Sales nt
Front Asst.
Office Hr. Marketing Chief Engineeri Asst. FB
FC Manager Saus Chef
Manager Manager Engineeri ng SPV HKM Manager
- Miftah Rizal ng -
- - Ganjar Samsul -
Asst. Ali -
Reservation Front Technician Civil and HK Demi
Asst. Hr Account IT MGR Bookkeep Administrati Asst. FB Chef De Pastry
E-Commerce Office Superviso Chef
Manager Sigit Redi er Asst. SMM Zainuri, on Manager Partie Edi
Ade S. Mai r Edi
- Tomi Fadilah Prasetyo Setiawan - - Briyan, Auliatul Wasono Bery Chandra Subeno
Sidiq, Khalisah Jumadi Saputa
Front Desk Cost Suriyani, Captain Cook
Hr. Asst. Sales Sutarto, Laundry Order Public Area
As'ari, Rusni, Security Asst. ITM Controlle Sales Attendant FBS SPV Randy Steward Commis Aji, M.
Officer Admin Executiv Riyandi, and Edy and Taker
Nopri, and Manager - r Edy - Adha - Yusuf,
- Titin e Bary Arsa - Eko, Jaya Sukma,
Alya - Chumaidy
Quzai Kundari, Kukuh, and Arifin
Minto Nurianti - and Rano
Hr. G.
A/P Pest Gardener Barelo Banquet Indrawan
Administr Cashier Receiving Room
Shift Leade Mufid Control Attendant Restaurant Pratama
Bell Boy / ation Desty - Public Attendant
Security Syafi'i Suwanto Ahmad Rusdi Nanang
Driver - Asmiyati Relation Wahyu, Leni, Alpian, Randy,
Slamet Officer Erna,
Gilang and Tri Purchasin Rizal, Habib,
EDR Suproyadi Storekee Zulkifliansyah,
g Novia and Lusianto
Keeper per A/R and Anita
Inieke Carera
Nina Security Abdul M. Yusuf
Damayant
Sumarlin Darham, Wahid
i
Sugianto, Rado,
Buyung, A. Income
Collector
Gapar, and Auditor
-
Bonny -
Other Fasilites
• 3 Meeting rooms and 1 ballroom
• High-speed internet access in room
• Fitness centre
• Swimming pool
• 24 hour reception
• Mushola
• 24 hours security and CCTV camera
• 24 hour in-room dining
• Secure building with security access
• Massage treatment
• Laundry and dry-cleaning service
• Guest lift with security access
• Car parking space
Chapter II
Implementation
 Time and place of Apprenticeship
Time and Place
 Target of Apprenticeship
 Report of Apprenticeship
Swiss-Belinn Hotel Pangkalan Bun
Located at and
 Analsis Jln. Evaluation
Ahmad Yani ofKm.02 ,
Appenticeship
West Kotawaringin regency, code post :74113

As a receptionist
In the Front Office Department
5+1 System
Time of work : Follow the role of policy the management Hotel
a. Morning Shift
b. Evening Shift
c. Night Shift
d. Middle Shift
Chapter II
Implementation
Target

• wanted to keep important informations about of SIPA

• know how to giving good service
• master the common conversation which was used a
receptionist.
• master systems of computer in front office department.
• To know and use the equipments in the front office
department.
• wanted to make good communication with employeess.
• wanted to promote to the guests about product of hotel.
• wanted to adjust as the students to do apprenticeship.
• wanted to apply who has gotten when still learned at GEC to
place of apprenticeship.
Chapter II
Implementation
Report of Apprenticeship

1. Observation
2. Experience
a) Job Description
b) Activites every weekly
c) Analysis and Evaluation
 Jobs description

1. Keeping cleanliness every parts

2. Keeping file documents
3. Processing check in and check out
4. Becoming public relation Problem by equiments
OthersMyself
department
5. Offering the product of hotel 30 %
30 %
40
6. Responsible financial of hotel
7. Make the rooms have ready to selling
8. Giving information
9. Giving service every problem
 Analysis and Evaluation
 Strengths
 Weakness
 Oppotunities
 Threat
 Evaluation
Closing

 Conclution
 Suggestion
a. GEC
b. Next Generation
c. SIPA
d. FO at SIPA
e. Readers