Introduction to

Rooms Division
Expected Output
 Hotels

AZIZA Shangri-la Diamond

PARADISE Tanjung Hotel
HOTEL Aru Resort Philippines
and Spa
Hotel
 AZIZA PARADISE HOTEL

NAME OF AREAS OF ROOM JOB TITLE OF THE ANALYSIS ON THE

HOTEL DIVISION HEAD FUNCTION OF EACH
PERSONNEL

AZIZA PARADISE *front desk *Front desk manager *Front desk managers
HOTEL or front office manager supervise the day-to-
T *room service *Room Service day operations of front
manager desks and reception
*security *chief security officer areas. They train and
or head of the security manage staff, supervise
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*housekeeping *chief concierge administrative and

*A housekeeping clerical duties, and
*reservation manager or head address customer
housekeeper complaints and
*Reservation Manager queries.
 AZIZA PARADISE HOTEL

NAME AREAS OF JOB ANALYSIS ON THE FUNCTION OF EACH PERSONNEL

OF ROOM TITLE
HOTE DIVISION OF THE
L
HEAD

*Supervise the room service area in order to attract, retain,

and motivate the employees. Ensure optimal level of service,
T quality, and hospitality are provided to guest. Regularly
review house counts, forecast and VIP list and maintain the
confidentiality of the hotel and its guests.
I

*A chief security officer, or CSO, is an executive responsible

for the safety and security of company data, personnel, and
assets. One key responsibility of the CSO is preventing data
breaches, phishing, and malware, by developing robust safety
protocols and crisis management.
 AZIZA PARADISE HOTEL

NAME AREAS OF JOB ANALYSIS ON THE FUNCTION OF EACH PERSONNEL

OF ROOM TITLE
HOTE DIVISION OF THE
L
HEAD

*A housekeeping manager, or head housekeeper, has overall

responsibility for cleaning rooms, laundering bed linen and
T maintaining furnishings and other equipment in hotels,
residential homes, hospitals and student accommodation.

*A reservation manager handles room booking for a hotel as

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well as a variety of other tasks. In this role, your duties are to

recruit and train new staff, delegate tasks, review schedules,
and handle the influx of reservations.
 SHANGRI-LA TANJUNG ARU RESORT AND SPA HOTEL

NAME OF AREAS OF ROOM JOB TITLE OF THE ANALYSIS ON THE

HOTEL DIVISION HEAD FUNCTION OF EACH
PERSONNEL

Shangri-la Tanjung • Front office * Front desk manager Front desk managers are
Aru Resort and • concierge or front office manager in charge of overseeing
the day-to-day operations
T Spa • Guest services *Room Service
of front desks and
• Housekeeping manager welcome areas for
• Security *chief concierge companies especially in
*A housekeeping the hospitality industry.
I

manager or head They supervise

housekeeper administrative and clerical
*Reservation Manager activities, train and
*chief security officer manage employees, and
or head of the security respond to client
complaints and inquiries.
 SHANGRI-LA TANJUNG ARU RESORT AND SPA HOTEL

NAME AREAS JOB ANALYSIS ON THE FUNCTION OF EACH PERSONNEL

OF OF ROOM TITLE
HOTEL DIVISION OF THE
HEAD
Room service managers are in charge of coordinating and guiding
their company's room service department's staff. As they may work in
hotels, casinos, cruise ships, and a variety of other hospitality settings,
T their tasks vary widely.
A chef concierge is the head concierge of a hotel or resort. Their
duties include maintaining hotel service standards, hiring and training
I

employees, and overseeing other hotel service workers to ensure that

guests are satisfied.
A housekeeping manager, or head housekeeper, has overall
responsibility for cleaning rooms, laundering bed linen and
maintaining furnishings and other equipment in hotels, residential
homes, hospitals and student accommodation.
 SHANGRI-LA TANJUNG ARU RESORT AND SPA HOTEL

NAME AREAS JOB ANALYSIS ON THE FUNCTION OF EACH PERSONNEL

OF OF ROOM TITLE
HOTEL DIVISION OF THE
HEAD

A Reservation Manager is responsible for providing travel

information, itineraries and prices, handling customer
T complaints or concerns, counseling clients on terms and
conditions of travel or making reservations and sending out
confirmation notices.
I

The chief security officer (CSO) is the executive in charge of

the company's data, staff, and assets' safety and security.
 DIAMOND HOTEL PHILIPPINES

NAME OF AREAS OF ROOM DIVISION JOB TITLE OF THE ANALYSIS ON THE

HOTEL HEAD FUNCTION OF
EACH PERSONNEL

Diamond •Front office(reception, • front office manage •Front office manager-

Hotel registration, reservation)
•housekeeping( cleanliness,
T Philippines
maintenance) •food and beverage
service( health club, restaurant,
lobby lounge)
•engineering( repairing and
I
• housekeeping manager of responsible for checking
the head of housekeeping hotel guests in and out of
•Food & Beverage Director their rooms, manage
•Chief Engineer reception area of the hotel,
•Chief financial Officer coordinate all front desk
activities, including calls,
•telephone operator reservations and guests

maintaining the plant and •Director of security services. Front office

machinery,) •chief concierge manager should combine a
•guest services pleasant personality with a
•Accounting •Telephone dynamic professional
exchange(profit center) •security attitude to supervise and
department lead the team office of the
hotel.
•concierge
 NAM AREAS OF JOB ANALYSIS ON THE FUNCTION OF EACH PERSONNEL
E OF ROOM TITLE OF
HOT DIVISION THE
EL HEAD

•Front office manager- responsible for checking hotel guests in and out of
their rooms, manage reception area of the hotel, coordinate all front desk
activities, including calls, reservations and guests services. Front office
T manager should combine a pleasant personality with a dynamic professional
attitude to supervise and lead the team office of the hotel.

•House keeping manager of the head of housekeeping- overall responsibility

for cleaning rooms, laundering bed linen and maintaining furnishings and other
I

equipment in hotels, residential homes, hospitals and student accommodation.

• Food and Beverage Director- Directs and oversees all aspects of the
organization's food and beverage planning and service, with duties to include
menu planning and costs, preparation and presentation of food and drinks, and
adherence to quality and safety standards. Also the one who in charge of
leading to all operations of dining establishments.
 DIAMOND HOTEL PHILIPPINES

NAM AREAS OF JOB ANALYSIS ON THE FUNCTION OF EACH PERSONNEL

E OF ROOM TITLE OF
HOT DIVISION THE
EL HEAD
•Chief Engineer- Chief Engineer oversee the operations of the Hotel
including maintenance, c and efficiency. It also provide guidance and
leadership to the entire Engineering team and ensure the hotel
T building is operating in optimal condition.

• Telephone operator- Manages and places various incoming and

outgoing calls of the guests and other people of the hotel property.
I

-Logs all wake-up call requests and performs wake-up call services.
-Provides paging services for hotel guests and employees. -Knows
what action to take when an emergency call is required. -Monitors
automated systems including fire alarms and telephone equipment
when the engineering and maintenance department is closed.
-Assists in reporting telephone equipment or service complaints and
problems. Following telephone etiquette.
 DIAMOND HOTEL PHILIPPINES

NAM AREAS OF JOB ANALYSIS ON THE FUNCTION OF EACH PERSONNEL

E OF ROOM TITLE OF
HOT DIVISION THE
EL HEAD
•Director of security- A Security Director plays a fundamental role in
the profitable running of a hotel. Director of security is responsible
for maintaining a safe environment for guests and employees. The
T security director needs personnel, technology, and a budget to
operate a 24 - hour control system for the hotel.
•Chief concierge- Chief concierge is responsible for running the
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concierge department. supply local and international information to

our guests. The chief of concierge also operate as a personal
organizer of all clients to confirm flight arrangements and itineraries,
making restaurant reservations, booking tours and transport.
THANK YOU