Business Communication

Zero Week
Business Communication
Faculty Resource: Dr. Richa

Mission Vision Core Values
CHRIST is a nurturing ground for an individual’s holistic Excellence and Service Faith in God |Moral Uprightness
development to make effective contribution to the society in a Love of Fellow Beings |Social Responsibility
dynamic environment | Pursuit of Excellence
CHRIST
Deemed to be University
Expectations
Go to mentimeter.com and use the code 61667200

or
use the link: www.menti.com/jsnp556865
Excellence and Service

CHRIST
Session Outcomes
After completion of the session, the students will be able to:

• Demonstrate effective verbal communication through
interactions.
• Develop active listening skills.
• Develop public speaking and presentation skills.

CHRIST
Contents…
• Introduction
• Form or Function
• Communication Model
• Seven Levels of Listening
• Improving Listening Skills

CHRIST
…Contents
• Psychology & Communication

• Speaking Skills
• Presentation Skills
• Contemplation
• Activities

Session 1
Duration: (45 minutes)

Christ University
“The single biggest problem in communication is

the illusion that it has taken place.”
George Bernard Shaw

CHRIST
Introduction
• ‘Business’ - Old English bisignes "care, anxiety,

occupation," from bisig "careful, anxious, busy, occupied,
diligent.”
• ‘Communication’ - Latin Communis - which means
common, or sharing.

CHRIST
Sign
A sign carries a meaning.

CHRIST
Sign

Activity 1
Meaning of Words
“Words mean what their author intends them to mean.”
Stuart Hall

CHRIST
FAST: How many meanings can you think

of?

CHRIST
Go to mentimeter.com and use the code41075849

or
use the link: www.menti.com/z4z8b2dbtq

CHRIST
Meaning
• A person is fast when he or she can run quickly.

• Colors are fast when they do not run.
• Don’t play fast and loose.
• A racetrack is fast as in good running condition.
• She is fast asleep.
• He held fast during crisis.
• Bacteria are fast when they are insensitive to drugs.
• Rahul can fast just for a few hours.
• I think my watch is fast.

CHRIST
Form or Function
• Sharing through Language

• Transactional (Information Transferring)
• Interactional (Maintenance of Social Relationships)
• Understanding People
• Behavior and Reasoning Behind Thoughts
• Action

Activity 2
Communication: Art or Science

CHRIST
Communication: Art or Science

or
use the link: www.menti.com/yzdvzms22w

Unclear Communication

“I know that you believe you understand
what you think I said, but I am not sure
you realize that what you heard is not
what I meant!”

CHRIST
Issues
• Under-communication/ Lack of Communication/Miscommunication

• Uncertainty and Doubt
• Resentment, Suspicion, Rumors, Gossip
• Low Productivity
• Affects Customers
• Less Employee Retention Rate

CHRIST

CHRIST
Listening vs. Hearing

CHRIST
Seven Levels of Listening

• Not Listening
• Pretend Listening
• Partially Listening
• Focused Listening
• Interpretive Listening
• Interactive Listening
• Engaged Listening

CHRIST
How to Improve Listening Skills?
• Paraphrase, Repeat, Probe, Clarify, Remember
• Virtual: No Interruption, Focus, Visual Contact,

Respond, Feedback

CHRIST
Communication Facts
Vocabulary
7%
Non- Voice
Verbal Inflections
55% 38%

Activity 3
Listening Questionnaire
https://freeonlinesurveys.com/s/TQEjnqKs

CHRIST

Session 2
Duration: 45 minutes

Psychology
&
Communication

CHRIST
Look at the following sentences
• You should work like this.

• If you work like this you might achieve that result.
• Why are you not working like this?
• We have to go.
• Let us go.
• Let us go!

CHRIST
Transactional Analysis
• We all have three ego states (Parent, Adult & Child).

• We all have transactions (with other people, or internally
with ourselves).
• We all (unconsciously) activate our ego states in our
transactions, which can lead to conflict, negative
emotions, pain, etc.

CHRIST

CHRIST
Transactional Analysis
• Complimentary Transaction - An employer reprimanding

his/her employee for coming late and the employee
apologizes.
• Crossed Transaction - An employer rationally asking his/her
employer about a mistake made and the employee
complains, “Why are you always criticizing me?”

CHRIST
Identify the ego-states and transaction type
Two co-workers are evaluating a failed project. If one

person sends an adult-to-adult message of "Let's
figure out what went wrong," and the response from
the other is "Yes, let's get to work and find out what
happened.”

CHRIST
Activity 4: Identify the Ego-states
Go to mentimeter.com and use the code52594590

or
use the link: www.menti.com/vt58i2vp7v

CHRIST
Activity 5: Identify the Transaction Type

or
use the link: www.menti.com/oapctf2gag

CHRIST
Be a Better Communicator
• What you say (your activated ego state)
• The response (and ego state) you expect to ‘receive’
• The response you actually receive

How does your language change while you
change your ego states?

Speaking Skills

Activity 6
Listen to the speech and write four sentences about

what makes this powerful and effective.
https://www.youtube.com/watch?v=ka6_3TJcCkA

“In making a speech one must study three points: first, the
means of producing persuasion; second, the language; third
the proper arrangement of the various parts of the speech.”
Aristotle

CHRIST

CHRIST
Elements of an Effective Speech

Proper Eye
Contact
Voice
Brevity
Volume
Clear And Facial

Precise Expression
Appropriate Slow
Pause Speech Rate

CHRIST
Elements of Effective Speech
Word
Choice/Diction
Repetition Irony
Appropriate Hand
Inversion
Movement
Statements
Through
Questions

Activity 7
Present a five-minute speech on a topic of your choice

Presentation
Skills

CHRIST
Elements of an Effective Presentation
Readable & Concise

Use
White Well Structured
Space
Contrast Repetition Alignment

CHRIST

CHRIST
Readable & Concise

CHRIST
Contrast

CHRIST
White Space

CHRIST
White Space

Activity 8
Online Quiz
https://freeonlinesurveys.com/s/JSQdRx0t#/0

Thank You


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Zero Week

Faculty Resource: Dr. Richa

Go to mentimeter.com and use the code 61667200

Excellence and Service

After completion of the session, the students will be able to:

Excellence and Service

Excellence and Service

• Psychology & Communication

Excellence and Service

Mission Vision Core Values

“The single biggest problem in communication is

Excellence and Service

• ‘Business’ - Old English bisignes "care, anxiety,

Excellence and Service

A sign carries a meaning.

Excellence and Service

Excellence and Service

Mission Vision Core Values

FAST: How many meanings can you think

Excellence and Service

Go to mentimeter.com and use the code41075849

Excellence and Service

• A person is fast when he or she can run quickly.

Excellence and Service

• Sharing through Language

Excellence and Service

Mission Vision Core Values

Communication: Art or Science

Go to mentimeter.com and use the code 67865082

Excellence and Service

Mission Vision Core Values

Mission Vision Core Values

• Under-communication/ Lack of Communication/Miscommunication

Excellence and Service

Excellence and Service

Listening vs. Hearing

Excellence and Service

Seven Levels of Listening

Excellence and Service

How to Improve Listening Skills?

• Paraphrase, Repeat, Probe, Clarify, Remember

• Virtual: No Interruption, Focus, Visual Contact,

Excellence and Service

Excellence and Service

Mission Vision Core Values

Excellence and Service

Mission Vision Core Values

Mission Vision Core Values

Look at the following sentences

• You should work like this.

Excellence and Service

• We all have three ego states (Parent, Adult & Child).

Excellence and Service

Excellence and Service

• Complimentary Transaction - An employer reprimanding

Excellence and Service

Identify the ego-states and transaction type

Two co-workers are evaluating a failed project. If one

Excellence and Service

Activity 4: Identify the Ego-states

Go to mentimeter.com and use the code52594590

Excellence and Service

Activity 5: Identify the Transaction Type