Cruise Line Knowledge

Ni Gusti Nyoman Srikanthi, SST.Par, M.Tr. Par

 Identify the Basic Cruise Ship Information

• Organizational Structure on Board

• Identifythe
Identify the Ship
BasicTerminologies
Cruise Ship Commonly
Information
Used in the
Cruise Ship

Alarm Signals
 General Alarm
Seven short and one long sound on the ship’s alarm bells and
the ship’s horn. Regardless of what you are doing, or where
you are when you hear this alarm, you must proceed
immediately to your emergency station and remain
there until you are given further instructions.
 Abandon Ship Alarm
One long sound on the ship’s alarm bells and the ship’s horn.
When you
hear this alarm you must go straight to your lifeboat station
and remain there until further instructions are
given. Remember, only the Captain can give
the order to embark the lifeboats.
 Identify the Basic Cruise Ship Information

• Identify the Ship Terminologies Commonly Used in the

Cruise Ship

Verbal Codes
 CODE ALPHA: Means a medical emergency
 CODE BRAVO: Means fire emergency
 CODE DELTA: Means grounding/collision/flooding
 CODE OSCAR: Means a person overboard
 CODE PAPA: Means risk of pollution
The meaning of these codes is confidential and should
not be discussed with anyone other than member of the
Ship’s crew.
 Identify the Basic Cruise Ship Information
• Identify the Ship
Terminologies Commonly
Used in the Cruise Ship
 Man Overboard: If you see
someone fall overboard,
immediately throw him or
her, a lifebuoy(s)and inform
the Bridge.

 Crew Station Bill &

Emergency Plan: These
charts are posted around the
ship in many different
locations. The Crew Station
Bill explains the
responsibilities you have in
 A Galley Utility:

• The entry level position in the Food &

Beverage department of cruise ship
• If you work hard, you can expect quick
• promotion opportunities to becoming a
dinning room waiter, bartender or chef
within a very short space of time.
 Cleaning Procedure for Floors, Walls,
and Equipments
Walls and Equipments
•Walls and equipment should be cleaned using 3-bucket system
•The procedure:
•STEP 1: RED bucket with Hot Water (Hot Enough to put your hands in),
detergent, and a green pad – to wash the surfaces.
•STEP 2: GREY bucket with clean hot water and clean cotton cloth – to wipe
away the soap’
•STEP 3: WHITE bucket with cold water and 100 ppm of Chlorine – and a
clean cotton cloth – to Sanitize
•ALWAYS: Use Chlorine paper to test the chlorine level of the white bucket.
Must always be 100ppm to 200ppm.
What does “Sanitize” mean?
•After cleaning a piece of equipment with detergent and water, sometimes
bacteria are still alive. We can “sanitize” the equipment using bleach solution
– so sanitize means to kill the bacteria.
 Violation of Conduct on board

• Violation of any cruise ship’s Policy or procedural guideline

and/or any violation of cruise ship’s Code of Ethical Business
Conduct.
• Insubordination, refusal to obey instructions, disregard of nay
order or directive to perform work as required or assigned or
required, or willful slowdown or neglect of duty
• Discrimination or harassment by any member of the ship’s
personnel against another crew member or a guest because of race,
religion, sexual orientation, or for any other reason.
• All shipboard employee or crew members are under the command
of the Captain.
• Fraternization with guest including entering a guest stateroom, or
calling a guest, except in the course of duty
• Using guest bathroom/toilets.
 Violation of Conduct on board
• Permitting or assisting a guest with access to Crew quarters,
including Crew Bar.
• Any alteration made to the fixed interior of the without proper
approval.
• Violation of access guidelines.
• Violation of Waste Separation guidelines for garbage.
• Failure to yield access to guests on tenders, gangways and in other
areas.
• Use of language other than English in public areas.
• Remaining in public areas after 0200 hours, except in the course of
duty
• Use of abusive, profane or obscene language directed at a guest,
supervisor, or member of management; similar conduct directed at
fellow crew members with causes, is intended to cause, or has the
potential to cause a disruption of work or the peaceful atmosphere
of the Ship.
 Violation of Conduct on board

• Threatening, fighting, or engaging in any act of physical

aggression (as well as any attempt or threat to engage in a fight or
to provoke a fight), either by words or actions.
• Pilferage, theft, or misappropriation or unauthorized or custody of
Company property or the property of others; any attempt to pilfer,
steal, or misappropriate any such property; any unauthorized use
or taking of Company equipment and/or supplies
• Falsification or dishonesty in any form,
• Malicious conduct or action with the intent to disparage the
Company or its reputation, its employees, and/or the quality of its
service or product; disloyalty to the Company.
 Violation
• Negligence, of Conduct
carelessness, on board
or mischief that result in or could result in
loss, damage, or destruction of Company property
• Excessive absenteeism or tardiness in reporting to work on in
returning to work following rest and meal periods
• Taking unauthorized breaks, inattention to duty, sleeping or giving
the appearance of sleeping on the job, or otherwise leaving the job
or premises during working hours without prior notice or
permission.
• Failure to follow the procedures outlined on the various Safety
Alerts published in the SEMS
• Engaging in any intentional conduct which may cause harm to an
individual, endanger your life or the life of other whether on or off
duty.
• Unauthorized gambling or promoting unauthorized gambling on
Company property before, during, or after working hours and/or on
Company premises at any time
• Smoking in prohibited areas
 Violation of Conduct on board

• Any use of open flames not specifically provided for in the SEMS.
• The possession of, or use of, tattooing equipment.
• The application of tattoos or the performing of body piercing by
one crew member upon the other.
• Chewing gum in the presence of guests is not permitted.
• Eating or drinking in unauthorized places.
• . Unauthorized possession, custody or use of customer, crew
member,
• or company property, including any item lost,
• Unauthorized possession, distribution, sale, use or transporting on
the job onto Company premises of any alcoholic beverage,
• Drunkenness or drinking on the job,
• Loitering or unauthorized presence while on the job or anywhere on
company premises.
 Violation of Conduct on board
• Posting of notices or other material on company bulletin boards or
elsewhere on Company premises
• Distribution of literature or solicitation on Company property
where other employees may be working.
• Solicitation in areas where the public is likely to be present
• Failure to report for work properly dressed or failure to maintain
proper standards of personal hygiene and grooming.
• Possession or transportation onto Company premises of firearms or
weapons; any threat to use such weapons.
• Work knives must be kept secured in the workplace and never in
take into a cabin.
• Disclosure of confidential information regarding crew members,
customers, business competitors or the business of the Company
unless such disclosure is protected by law.
• Failure to immediately report loss, damage, breakage or
breakdown of Company property or equipment
 Violation of Conduct on board

• Failure to keep the Company informed of crew member’s current

address, phone number and other personal information that is
requires to maintain certain crew member benefits.
• Failure to keep the Company informed of crew member’s return to
work status when out on leave of any kind.
• Unauthorized use of telephones, mail system, computer, or other
employer-owned equipment.
• Failure to cooperate with requests of any management official or
supervisor
• Unlawful and/or improper conduct, on or off the job, at any time or
place which adversely affects the crew member’s relationships with
his/her job, fellow workers and/or supervisor, or which is
determined to the Company’s reputation and goodwill in the
community as determined by the Company.
 Violation of Conduct on board

• Fishing from the ship

• Use of the bell stand, Bell box or pantries, other than for its
intended use by Room Service crew members
• Using the guest elevators
• Using the guest areas sunbathing.
• Failure to observe posted quite hours.
• Use of cellular telephones during work periods or in passengers
areas, including the upper outside decks and tender boats.
• Failure to follow Safety and Environmental Policies or in
passengers areas, including throwing anything overboard, no matter
how small.
• Failure to properly swipe off of and on the vessel by the posted
when going ashore.
• Failure to return to the vessel by the posted time after going ashore.
• Missing the ship.
 Violation of Conduct on board
• Failure to display the Crew ID card when proceeding ashore in the port
and terminal areas
• Failure to report the loss of a Crew ID card immediately upon discovering
its absence
• Failure to observe scheduled crew mess hall guidelines or schedule hours.
• Cooking or preparation of food in crew cabins.
• Removing food from crew mess halls
• Food purchased ashore is not allowed on board the vessel.
• Food is not permitted to be taken from the vessel to shore, by crew
members or guest.
• 65. Food and drink are not permitted on the mooring decks if access is
granted to these Areas for the crew.
• Failure to properly sign on to the vessel when returning after a vacation or
other break when a vessel departure/arrival cycle has occurred since you
left the vessel.
• Failure to maintain a valid Visa appropriate for travel to your ship or any
other required document, license or certification
AFT: Near, towards or inCruise
the rearShip Terminology
(stern) of the ship
ATRIUM: An interior, multi deck, open area of a ship.
BACK-TO-BACK: Most often, two consecutive cruises booked for groups or
individual passengers on the same ship from the same home port.
BALCONY CABIN (VERANDA CABIN): Any cabin accommodation with a
private, exterior balcony
BOARDING PASS(CRUISE CARD): Issued at time of check-in, this enables
passengers not only to board the ship initially but to re-board the vessel
throughout the cruise
BOW: Toward or in front (fore) of the ship
BRIDGE: The navigation and command center of the ship, usually found high up
and forward.
CABIN: The passenger’s sleeping room, stateroom or personal accommodation.
DEBARKATION / DISEMBARKATION: Exiting the ship.
DRY DOCK: (1) A sealed docking facility from which water is pumped in and
out, enabling maintenance and repairs to be performed on a ship's hull and keel.
(2) Generic term for a vessel’s maintenance period when a ship actually enters a
dry dock to maintain it’s underwater hull and to undergo onboard refurbishment
and upgrades to hardware and soft furnishings.
EMBARKATION: Entering Cruise Ship the
or boarding Terminology
ship
FORWARD: Toward the fore or bow (front) of the ship
GANGWAY: A ramp or steps by which passengers enter or leave the ship
GRATUITIES: The passenger's personal expression of thanks (tips) for the
service received on board, sometimes automatically added to their account
HOMEPORT: The port in which a ship is based and most often sails from.
ITINERARY: The route the ship will travel, detailing arrival and departure times
and ports visited.
LIFEBOAT: Small boats carried on the ship and used in case of emergency.
LIFEBOAT DRILL: All passengers must participate in this departure day drill.
Passengers and selected crew must go to their assigned area of the ship or
“muster” station on the sounding of the general emergency alarm where they are
given instructions concerning emergency procedures.
M.S: Abbreviation of "Motor Ship“
MIDSHIPS: In or toward the middle of the ship
MUSTER STATION: The location where groups of passengers are asked to
report in the vent of an emergency at sea (or, as during a muster drill). Usually,
muster stations are either interior public rooms or open deck or promenade
spaces familiar to passengers. Every passenger is assigned a muster station
 Cruise Ship Terminology

PORT SIDE: The left or port side of the ship as you face forward
PROMENADE: Usually the open walkway that runs almost the entire
length of each side of the cruise ship. Some promenade decks encircle
the ship
PURSER: In charge of onboard accounts & guest relations
STARBOARD: The right side of the ship as you face forward.
TENDER: A small vessel used to move passengers between the ship
and shore when the ship is at anchor.
UPPER AND LOWER BERTHS: Bunk Beds
Thank you