REPORTING TEMPLATE

WO Status
MTTR
FT Performance
Netgear Progress

• Data for Week (date range) •Presentation Date

WO BACKLOG (1/1) >> took data report H-2 day
WO Type Base
REGION |<1 Day |1<=2 Days |2<=5 Days |6<=14 Days |15<=30 Days|>30 Days Grand Total Week (n-1) Week (n) Indicator
Corrective 248 115 47 64 45 104 623
Total Open WO 2700 2557
Preventive 185 127 118 175 1216 1821
Planned 5 11 6 14 77 113 Total Aging > 30 days 1200 1397
Grand Total 248 305 185 188 234 1397 2557 Waiting External 120 117
Waiting Internal 10 26
No Dependency 1070 1254 m m ar y
his su
v i de t
S P to pro a c he d
A t att
WO Waiting External and lis
REGION |<1 Day |1<=2 Days |2<=5 Days |6<=14 Days |15<=30 Days|>30 Days Grand Total Total 117
01. Reschedule 1 5 6 Valid 57 with additional column of supporting data / replan date
COVID19 1 5 16 9 13 93 137 Not Valid 60
Health and Safety Issue 1 1 In Progress 30
Power outage 1 5 6
Waiting Internal 20
Service Waiting for Ericsson 3rd Party 1 2 2 5
Provide list 117
m ma ry
Site Vandalized 1 1
hi s s u
Waiting for site access 1 13 3 3 4 24
p rov ide t d
Waiting for Spare Parts 4 13 5 5 12 39
ASP to d list attache
(blank)
Grand Total 2 24
1
33 24 20 117
1
220 an
WO Backlog (2/2)
WO Waiting Internal
Count of NOC Ref Id Column Labels Total 26
REGION |<1 Day |1<=2 Days |2<=5 Days |6<=14 Days |15<=30 Days|>30 Days Grand Total Valid 15 provide replan date
01. Reschedule 1 1 4 1 7 Not Valid 10
05. 2nd level Support Escalation 1 5 9 4 1 19 39
In Progress
m m a ry
19. Waiting For Consumable Parts 2 2 6 10
t his s u
Potential Duplicate 4 4 Waiting External
v id e
pro d
ASP to d list attache
(blank) 5 5 Provide List
Grand Total 5 6 17 6 5 26 65
an

WO In Progress
Count of NOC Ref Id Column Labels Total 1254
REGION |<1 Day |1<=2 Days |2<=5 Days |6<=14 Days |15<=30 Days|>30 Days Grand Total Valid 1000
Assigned 24 24 Plan to redipatch 100 10%
Dispatched 198 102 33 66 69 674 1142
Not Valid 254
Accepted 14 149 96 83 134 551 1027
Travel 3 1 1 2 1 4 12 Waiting Internal 100
In Progress 2 22 5 7 5 25 66 Waiting External 54
Request In Progress 1 1 Number FT have backlog 123 FT
Grand Total 241 275 135 158 209 1254 2272 Number backlog WO per FT
Min Ave Max
m mary
1 10 140 t his s u
v i de
pro d
ASP to d list attache
an
 Time in Duration & MTTR Need to split RAN & CORE & DG ?
Week Week 28 Week 29 Week 30
WEST JAVA & CENTRAL JAVA WEST JAVA & CENTRAL JAVA WEST JAVA & CENTRAL JAVA

TIME IN INFO & REGION Priority 5 Priority 6

Priority 1 Priority 2 Priority 3 Priority 4 Priority 5 Priority 6 Priority 1 Priority 2 Priority 3 Priority 4 Priority 5 Priority 6 Priority 1 Priority 2 Priority 3 Priority 4
(2.5 Hours) (3 Hours) (7 Hours) (8 Hours) (24 Hours) (3 Days) (2.5 Hours) (3 Hours) (7 Hours) (8 Hours) (24 Hours) (3 Days) (2.5 Hours) (3 Hours) (7 Hours) (8 Hours) (24 (3
Hours) Days)

Time in Unassigned 0:00:00 0:46:13 1:20:45 0:00:00 0:00:00 0:00:00 1:32:40 0:33:22 1:14:08 0:00:00 0:00:00 0:00:00 0:15:00 0:16:35 0:25:10 0:22:00 1:05:00 0:00:00
Time in Assigned 0:16:52 0:21:34 0:24:28 0:38:15 0:04:20 0:00:00 0:11:50 0:18:41 0:18:16 0:20:18 0:04:07 0:00:00 0:25:12 0:14:09 0:14:48 0:14:00 0:15:20 0:00:00
Time in Dispatched 14:56:37 3:06:57 4:07:06 6:20:15 5:59:26 0:00:00 69:08:00 3:41:31 4:17:48 21:57:30 152:54:06 0:00:00 86:16:12 3:18:35 4:31:40 252:19:00 0:48:45 0:00:00
Time in Accepted 4:21:00 2:43:27 3:10:21 1:58:30 636:37:00 0:00:00 0:00:00 3:18:20 5:58:33 1486:08:30 442:50:30 0:00:00 18:30:00 2:42:14 3:07:18 484:34:45 0:00:00 0:00:00
Time in Travel 0:00:00 1:20:45 1:48:48 5:19:00 0:00:00 0:00:00 33:39:00 1:21:17 1:23:02 0:00:00 0:50:45 0:00:00 0:01:00 1:47:23 1:51:55 2:31:00 3:25:00 0:00:00
Time in In Progress 0:41:12 1:21:03 1:29:34 2:52:00 47:53:30 0:00:00 0:05:30 0:58:54 1:44:35 1:48:43 1:07:00 0:00:00 76:58:20 2:00:30 2:33:10 26:51:36 0:04:00 0:00:00
Time in Waiting Eksternal 0:00:00 1:05:00 215:24:09 0:00:00 0:00:00 0:00:00 22:56:00 4:22:40 32:47:26 0:00:00 405:00:00 0:00:00 0:00:00 109:18:30 57:31:17 1088:43:00 0:00:00 0:00:00
Time in Waiting Internal 0:32:00 5:40:54 33:39:20 0:00:00 0:00:00 0:00:00 261:54:00 3:41:09 3:18:05 1738:13:30 641:41:00 0:00:00 0:00:00 1:43:47 38:51:11 2062:43:00 0:00:00 0:00:00
Time in Rejected From Field 0:00:00 3:34:14 3:45:17 0:00:00 0:00:00 0:00:00 0:00:00 3:25:02 3:48:35 0:00:00 0:00:00 0:00:00 0:00:00 1:26:54 1:19:18 0:00:00 0:00:00 0:00:00
Time in Resolved 0:03:26 0:09:35 0:09:13 0:45:20 0:02:20 0:00:00 0:04:12 0:08:19 0:12:00 3:16:50 1:39:42 0:00:00 3:11:12 0:07:36 0:08:19 0:05:00 8:21:40 0:00:00

Total Average Time in Priority 17:20:15 5:29:21 6:54:13 10:31:45 215:17:00 0:00:00 119:21:20 5:56:32 8:04:33 1562:08:48 551:30:18 0:00:00 139:46:48 5:30:37 8:14:51 922:23:10 8:21:45 0:00:00
(MTTR)

37,29 10,22 10,94 11,27 3,30 0,00 0,00 11,48 12,52 21,45 0,03 0,00 5,85 8,22 9,79 15,30 1,76 0,00
Average Distance from Site (Km)
Count of WO 8 2231 3367 4 7 0 6 2221 2813 10 10 0 5 2191 2705 6 4 0
Rejected from field Count WO 0 42 68 0 0 0 0 37 59 0 0 0 0 43 94 0 0 0
#WO within SLA 3 1060 2631 2 5 0 0 1038 2152 1 6 0 0 1100 2047 2 3 0
#WO out of SLA 5 1171 736 2 2 0 6 1183 661 9 4 0 5 1091 658 4 1 0
Percentage within SLA 37,50% 47,51% 78,14% 50,00% 71,43% 0,00% 0,00% 46,74% 76,50% 10,00% 60,00% 0,00% 0,00% 50,21% 75,67% 33,33% 75,00% 0,00%

N/A
) a n d W ee k ( n -1 )
st P r e se n t Week(n c o m pare MTTR Heat Map
Ju m a p to
ro v i d e the heat
An d p
ek v s l ate st week
previous we
Trend FT Performance (Not Closing Work Order)
FT Performance Status

FT NEVER ASSIGNED, NEVER ACCEPT & NEVER CLOSED MANUAL BY WORK ORDER
ASP INFO REGION 19-Jul-21 20-Jul-21 21-Jul-21 22-Jul-21 23-Jul-21 24-Jul-21 25-Jul-21
FT'S NEVER ASSIGN BY WORKORDER CENTRAL WEST JAVA 0 2 0 0 0 0 1
FT'S ASSIGN BUT NEVER ACCEPT CENTRAL WEST JAVA 1 8 4 4 4 2 11
FT'S ACCEPT BUT NEVER CLOSED MANUAL CENTRAL WEST JAVA 1 10 5 5 6 2 16
Total FT'S NEVER CLOSED 2 20 9 9 10 4 28
PERCENTAGE 0,9% 8,8% 4,0% 4,0% 4,4% 1,8% 12,4%
 FT Performance Justification (Not Closing Work Order)

FT'S NEVER ASSIGN BY WORKORDER FT'S ASSIGN BUT NEVER ACCEPT FT'S NEVER MANUAL CLOSED

WEEK WEEK WEEK

Grand Grand Grand
Name W27 W28 W29 W30 Total Justification Name W27 W28 W29 W30 Total Justification Name W27 W28 W29 W30 Total Justification
Akhmad Wahid Fahriza 2 2
Akhmad Wahid Fahriza 2 2 Akhmad Wahid Fahriza 2 2
Indra Kusuma Aji 3 3
Indra Kusuma Aji 3 3 Indra Kusuma Aji 3 3
Ferry Ragillia Nugroho 3 7 2 12
Moh Imron Rosyadi 1 5 3 9
Ferry Ragillia Nugroho 3 7 2 12 Ferry Ragillia Nugroho 3 7 2 12
Rahmat Eko S 1 3 4 Moh Imron Rosyadi 1 5 3 9 Moh Imron Rosyadi 1 5 3 9
Cecep nuryana 1 4 5 Rahmat Eko S 1 3 4 Rahmat Eko S 1 3 4
Ghofar Adi Wijanarko 4 4 Cecep nuryana 1 4 5 Cecep nuryana 1 4 5
Dani Hardadi 1 1 Ghofar Adi Wijanarko 4 4 Ghofar Adi Wijanarko 4 4
Kusnanto 7 5 12 Dani Hardadi 1 1 Dani Hardadi 1 1
Dian Romansah 1 5 6 Kusnanto 7 5 12 Kusnanto 7 5 12
Muhammad Faozi 1 5 1 7
Dian Romansah 1 5 6 Dian Romansah 1 5 6
Fariz Hidayatulloh 6 5 11
Muhammad Faozi 1 5 1 7 Muhammad Faozi 1 5 1 7
Ade Hermawan 1 1
Feri Maulana 1 1
Fariz Hidayatulloh 6 5 11 Fariz Hidayatulloh 6 5 11
Grand Total 26 44 6 2 78 Ade Hermawan 1 1 Ade Hermawan 1 1
Feri Maulana 1 1 Feri Maulana 1 1
Grand Total 26 44 6 2 78 Grand Total 26 44 6 2 78
 Netgear Progress
Weekly
W 29 W 30 W 31 W 32 W 33
Plan 51 40 148 132 122
Isolated eek + 1
Provide last 4 w
Actual 58 98 122 2 0
Plan 306 346 494 626 748
Cummulated Actual 312 410 532 534

Daily
26-Jul 27-Jul 28-Jul 29-Jul 30-Jul 31-Jul 1-Aug 2-Aug 3-Aug 4-Aug 5-Aug 6-Aug 7-Aug 8-Aug 9-Aug
Plan 6 5 4 6 7 12 0 13 30 23 28 30 24 0 27
Isolated Actual 11 18 23 19 20 4 16 1 39 4 40 19 3 2 0
Plan 312 317 321 327 334 346 346 359 389 412 440 470 494
eek +
494 521 1
Cummulated Actual 326 344 367 386 406 410 426 427 466 470 510 Provide last 2 w
529 532 534

GAP 14.00 27.00 46.00 59.00 72.00 64.00 80.00 68.00 77.00 58.00 70.00 59.00 38.00 40.00

Gap Analysis :

Recovery Plan (if applicable)