Ministry of Public Sector Development

Public Sector Development Program

2005-2009

“Better Government Delivering

Better Result “
 Public Sector Development & National Goals

National Goals Economic Political

Jordan’s 10- development development
year goals and
programmes Security &
Social
development Justice

Public Sector Development

Improving the machinery

to deliver the National
goals
 Challenges Facing Public sector
Too Much Emphasis on processes
. and not enough on results
Resources not allocated against
. strategic results
Ministers involved in operational
matters , leaving insufficient time for
. policy and strategy
Over – centralized decision – making ,
which undermines accountability at
lower level .
Lack of Human Resources planning
and Development
More effective mechanisms
to make and Coordinate
strategic policy decisions .
Need to ensure that achieving
results take priority
over processes .
Need to streamline rationalize
government institutions and
ensure they focusing on
government's core functions .
Need for more efficient
and effective management of
resources both financial and
human to ensure they are
adequate and allocated in line
with strategic objectives
 Policy and Decision – Making

Components Government Performance Management

Of
Service Delivery Improvement
Public
Sector Institutional Streamlining
Development Human Resource Management and
Program Development

(PSDP) Financial Management

Program Management

Communication and Public Awareness

 Public Sector Development Ministerial Committee
To play a supervisory role, monitoring the implementation of the
program, managing public policies

Institutional Ministry of Public Sector Development

setup Leading a Sustainable Public Sector Development (PSD) Program
and coordinating initiatives with concerned parties. The ministry is
for :charged to implementing the following components of the (PSDP)
implementing • service delivery improvement.
• Institutional streamlining
Public • Human Resource Management and development .
• Program Management .
Sector
• Communication and public Awareness
Development
Program Government Performance Directorate (GPD)
(PSDP) Established at Prime Ministry for the purpose of implementing the”
Government Performance Management “ component of the (PSDP )

Prime Ministry is responsible for implementing the “ Policy and

Decision- Making “ component of the (PSDP )
 Policy & decision-making

Objectives Strategies

Streamline & strengthen the

PM & Council of Ministers
Prime Ministry
More time and enhanced
support for strategic policy
decision-making & Reduce the administrative
performance management burden on PM & CoM

Ministries
Enhanced policy-
development & performance Top management Development
management capacity Programme
Policies & programmes
linked to National objectives
 Service Delivery Improvement (SDI) Component

Achieving more competent and sufficient governmental

Services in the public sector by providing ministries and
Public institutions with:

Objective Approaches and tools for service delivery improvement.

Necessary training for development teams within these
ministries and governmental institutions .
Consultative and technical support in general.

Enacting the “focus on citizens' service” principle as

the main tool to review the services and the method of
Principles providing them.
Continuous improvement assuming that governmental
services are offered to meet citizens' and other
beneficiaries' needs.
 Challenge Fund

Providing technical and financial support to the

. different public institutions

Spreading best Practices among ministries and

objectives . governmental institutions

Reinforcing the concept of “services

excellence“ among Ministries and Governmental
. institutions
 Institutional Streamlining Component
Streamlining Rational

Large and Divergent Governmental Organization Structure

Duties and Responsibilities of Government are not focused on

Governmental core Functions .

No Distinction between Policy Making and Executing Functions.

No Principles or mechanisms that regulate the establishment of

any new governmental institution
 Design the structure around core functions

Doing away with redundant , contradictory and

unnecessary procedures

Strengthen policy functions

Separate operational functions to support shift to

Streamlining ‘management for results’

Principles
Create a top management structure

Establish manageable spans of control

Establish clear reporting lines; eliminate

overlaps and duplication
Build on what we already have
 Human Resource Management and development

• HR planning and development

Challenges • Aligning HR needs with strategic objectives
• Training and development

Employees with the right skills in the right

Objective positions to perform key functions

• Setting the legal and organizational frame

work for effective HR policies
Strategies • Setting the methodologies of HR management
and development
• Building Capacity of HR of public Sector
 (PSD) Communication & Public Awareness Component

Raising Public Awareness on the program among Ministries

Objectives : and Public Institutions and other stakeholders such as
.Jordanian public, donor agencies and media

Developing Internal and External Communication Strategies.

Strategies
Awareness Workshops directed on both leadership and staff levels