Unit 2: Travel

A. Before doing the quiz, discuss these questions:

1.How often do you travel by air, rail, road and

sea?

2.Do you enjoy travelling? What don’t you enjoy

about it?
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 Vocabulary: British and American English
A. Choose the correct words from the box to complete the following list
of things which irritate people when flying.
Cabin Cancellations Checks Food Jet
Luggage Queues Room Seats Trolleys
Not enough _____
Leg room Overbooking of _____
seats
Lost or delayed _____
luggage Flight delays and ___________
cancellations
Long _______at
queues check-in Tiredness and _____
jet lag
Poor quality _____
food and drink Delays for security _____
checks
No baggage ______
trolleys available Oversized hand luggage in the
_____
cabin
 Vocabulary: British and American English
B. Match the words and phrases which have the same meaning. Decide which is British English
and which is American English
1. Subway m a. Line
2. City centre k b. Lift
3. Carry-on baggage n c. Public toilet
4. One way f d. Schedule
5. Return j e. Economy class
6. Freeway l f. Single
7. Rest room c g. First floor
8. Elevator b h. Bill
9. Coach class e i. Booking
10. Timetable d j. Round trip
11. Car park k. Downtown
o
12. Queue a l. Motorway
13. Check h m. Underground
14. Reservation i n. Hand luggage
15. Ground floor g o. Parking lot
Vocabulary: British and American English
British English American English
City centre Subway
Return Carry-on baggage
Timetable One way
Car Park Freeway
Queue Rest room
Ground floor Elevator
Lift Coach class
Public toilet Check
Economy class Reservation
Single Line
Bill Schedule
Booking First floor
Motorway Round trip
Underground Downtown
Hand luggage Parking lot
 Vocabulary: British and American English
C. Use the American English words or phrases from the previous exercise
to complete this text
My last overseas business trip was a nightmare from start to finish. First
of all, there was a delay on the way to the airport, as there was an
freeway When I got there, I found the lower level of
accident on the _________
parking lot was flooded. Next, my _______________was
the airport __________ carry-on baggage
subway
too big and heavy, so I had to check it in. When we arrived, the _______
was closed, and there were no cabs at all. After a long time trying to
schedule
figure out the ________and line
waiting in _____for 40 minutes, we finally
got a bus downtown
_________and found the hotel. Then there was a problem
with our room ___________
reservation and, would you believe it, the
_________wasn't
elevator working, and our rooms were on the fifth floor.
 Listening: Hyatt Hotels
A. Listen to Sholto Smith, Area Sales Director for Hyatt Hotels, talking
about how the company meets the needs of business travelers. Listen to
the first part and tick which of the following he mentions.

Location of hotels Good links with Close to the airport

 
underground networks 
Totally non-smoking Good restaurant Close to client’s office

Technology Internet Business centre
  
Swimming pool Translation services Free transport to hotel

 Listening: Hyatt Hotels
B. Listen to the second part and complete the notes on the ways hotels
are adding value to their guests' stay.

• __________
Breakfast on a daily basis
• Membership to the ___________
health club
• Newspapers
• Transportation to and from the __________
airport
• A shuttle service to:
a) The ____________________
local department store
B) The _________in which the client works
offices
 Listening: Hyatt Hotels
C. Listen to the third part and summarise the future developments in the
business travel market that Sholto mentions.

Technology: high-speed Internet

television on demand
lower cost telephone calls
Environmental policies: water conservation
low-energy lighting in bedrooms
Reading: What business travelers want
 Reading: What business travelers want
A. Work in pairs. Complete the table below for your article.
Edmond Moutran
job Chairman and CEO of Memac Ogilvy & Mather
nationality Lebanese
travel destinations Dubai, Bahrain, UK, Cairo, Jordan, Jeddah, Riyadh, Kuwait, Tunis, Algeria, South Africa,
Barcelona, Paris
amount of air travel 60% of working week
choice of class First class or business class
choice of airline Middle East Airlines (MEA), Gulf Air, Emirates, British Airways, Air France
likes New aircraft and equipment, well-trained, fresh, energetic staff, airline lounges
dislikes Attitude of crew and staff; problems with ground staff; lack of openness by airlines when
there are problems and delays
travel to airport Car to airport provided by airline
hotel requirements Not mentioned
 Reading: What business travelers want
B. Match the sentence halves to complete the definitions of the words in
bold.
1. Peak travel happens F a) a change to a better seat or level of service.

2. When you check in, G b) a room in a hotel/airport where people can sit and relax.

3. Frequent-flyer points are c) card you must show in order to get on a plane.
E
4. An upgrade is d) all the people who work at an airport, but not the pilots or
A cabin crew.
5. A lounge is B e) awarded by airlines to reward customer loyalty.

6. A boarding pass is f) at times when the largest number of people are travelling.
C
7. Ground staff are g) you go to desk at a hotel/airport to say you have arrived.
D
 Reading: What business travelers want
C. Complete the text with the phrases from Exercise B.
Peak Lounge Check in Boarding Frequent- Upgrade Ground
travel pass flyer point staff

peak travel .
I don't always pay a lot of money and I try to avoid ___________
frequent-flyer points and usually get an
However, I do travel a lot, earn __________________
upgrade
____________ to first class. The airline gets me a car to the airport I am
ground staff . They take my ____________and
met by helpful ___________ boarding pass help me
_____________Then
check in lounge
they take me to the ___________ where I read the
newspapers.
 Case Study: Business Travel Service
Company BTS
Based in
Services
Clients
Criteria for selection
of partners and
service providers
Prices
Issues
 Case Study: Business Travel Service
Company BTS
Based in Philadelphia
Services Flights, hotels, car rental, conference bookings, insurance
Clients Multinational companies, some of which are household names
Criteria for selection High standard of service, attention to detail, quality of product
of partners and
service providers
Prices Additional discounts
Issues NeoTech’s senior executives have had problems on business trips organized
by BTS
Thank you for listening!