Microsoft Teams

Modernize Communications
Workshop
Art of the Possible Kick-Off

Speaker name and date here

Agenda Art of the Possible overview
Core modules
Optional modules
Immersive experiences
Modernize Communications
Workshop
Art of the Possible
Modernize Communications Workshop
Partner-led engagement to help customers experience the vision for Microsoft Teams Phone and calling capabilities to
meet customer needs and business priorities

Assess Art of the Possible Build the Plan

Gather information on current Showcase modern calling Build the plan for how to deploy
environment and practices for capabilities powered by and adopt Microsoft Teams
calling scenarios Microsoft Teams Phone Phone
Modernize Communications Workshop overview

Pre-work questionnaire
Assess Modernize Communications Overview
Build the Art of the Possible

Calling with Microsoft Teams Phone

Hybrid Work
Moving to Microsoft Teams Phone
Art of the Possible Devices for Microsoft Teams Phone
Optional modules
Immersive experiences

Adoption and Change Management

Scenario Discovery
Build the Plan Workload Analysis
Report and recommendations
Next steps and actions
Art of the Possible - Scope
Goal: Showcase modern calling experiences catered to the
unique needs of your business.

Scope: The “Art of the Possible” for Microsoft Teams calling

is a combination of presentations and immersive
experiences that will educate and excite your organization
on the Microsoft Teams calling capabilities and uncover
business use cases and priorities.

We will achieve this in the following sessions:

What’s new in Teams Calling
Hybrid Work
Calling with Teams Phone
Moving to Teams Phone
Devices for Teams Phone
Your selected Modules

Hands-on or virtual immersive experiences across:

• Microsoft Teams calling experience
• Microsoft Teams devices experience
Modernize Communications Workshop agenda | Core modules

Phase Session Description Outcome Customer attendees Time

Art of the Possible Kick- This session will begin the Art of the Possible Set the agenda and schedule for the Art Project Lead 15
Off portion of the workshop. Required sessions as well of the Possible phase. Project Manager minutes
as the agreed optional sessions will be listed here. Service Owner

What‘s new in Teams This content is available online and will be updated Inform customers of our latest roadmap Exec Sponsor, Project Mgr, Architect, 30
Calling frequently based on product updates. Check back update, announcements, and product Telephony, Service Owner, IT minutes
often for newer versions of this presentation. enhancements. Pro/Admin,Employee Experience

Hybrid Work Extreme flexibility and hybrid work define the post-
pandemic workplace. This new era of hybrid work
isn’t as simple as combining the old reality of the
workplace with the newer reality of remote work.
Art
Calling with Teams This session will deliver our vision for how calling
of the
Phone with Microsoft Teams Phone is modernizing
Possible communications. It will give provide feature rich
(Core) immersive experience of Microsoft Teams calling
functionality.
Moving to Teams Phone This session will cover migration scenarios for
migrating existing voice solutions to Microsoft
Teams Phone.
Devices for Teams Phone A closer look at Microsoft Teams certified devices
available to enhance the Teams calling and
meeting experiences.
This session covers what Microsoft are
learning in their transformation to a hybrid
work model across people, places, and
processes sharing their keys to success to
help you make the shift to hybrid work.
Create the vision and show how calling
with Microsoft Teams Phone can benefit
the customer.
The customer should have a greater
understanding of how to integrate and
migrate existing voice solutions to
Microsoft Teams Phone.
Understanding of the importance of
certified devices and what devices are
available to use with Microsoft Teams.
Exec Sponsor, Project Lead/Mgr, 30
Architect, Telephony, Service minutes
Owner,IT Pro/Tenant Admin,
Employee Experience
Exec Sponsor, Project Mgr, Architect, 60
Telephony / Service Owner, minutes
Employee Experience, IT BDM
Exec Sponsor, Project Mgr, Architect, 60
Telephony / Service Owner, IT minutes
Pro/Tenant Admin, Helpdesk,
Adoption Change Mgmt, Employee
Experience
Exec Sponsor, Project Mgr, Architect, 30
Telephony / Service Owner, IT minutes
Pro/Tenant Admin,
Helpdesk,Desktop Lead, Adoption
Change Mgmt, Employee Experience
Modernize Communications Workshop agenda | Optional modules

Phase Category Session Description Outcome Customer attendees Time

PSTN Microsoft Teams This session covers how Microsoft offers a The customer should understand the Project Mgr, Architect, Telephony, 30
Calling Plans cloud-based phone system using capability of Microsoft Teams Calling Service Owner, IT Pro/Tenant Admin minutes
Connectivity Microsoft Teams Phone with Microsoft Plans and country availability.
(Optional) Teams Calling Plans.
Microsoft Teams This session covers how customers can The customer should understand the Project Mgr, Architect, Telephony, 45
Phone Direct bring their own PSTN connectivity to capability of Direct Routing and the Service Owner, IT Pro/Tenant Admin minutes
Microsoft Teams Phone using self differences in deployment models
Routing deployed or hosted Direct Routing. and Microsoft Teams Calling Plans.

Operator Connect This session covers how customers can use The customer should understand the Project Mgr, Architect, Telephony, 30
an operator to provide a cloud-based capability of Operator Connect and Service Owner, IT Pro/Tenant Admin minutes
phone system using Operator Connect availability.
Art (public preview).
of the Audio This session will educate about how The customer should understand the Project Mgr, Architect, Telephony, 20
Possible Conferencing Microsoft delivers global audio capability of Microsoft Teams Service Owner, IT Pro/Tenant Admin minutes
conferencing to Microsoft Teams Meetings to offer Audio
meetings. Conferencing.

Management Teams Phone This session covers the administration and The customer should understand the Project Mgr, Architect, Telephony, 60
Administration and management capabilities of Microsoft administration and management Service Owner, IT Pro/Tenant Admin, minutes
(Optional) Teams Phone. functionality of Microsoft Teams Support/Helpdesk Lead
Management Phone.

Managing Call This session covers manages call quality The customer should understand Project Mgr, Architect, Telephony, 30
and reporting for Microsoft Teams calling Microsoft Teams call quality Service Owner, IT Pro/Tenant Admin, minutes
Quality and
and meetings. management and reporting Support/Helpdesk Lead
Reporting functionality.
Modernize Communications Workshop agenda | Optional modules

Phase Category Session Description Outcome Customer attendees Time

Call Queues and This session covers advanced call routing To educate the customer on call routing Project Mgr, Architect, Telephony, 45
Auto Attendants with Microsoft Teams Phone call queues using cloud call queues and auto Service Owner, IT Pro/Tenant Admin, minutes
and auto attendants. attendant capabilities. Support/Helpdesk

Contact Center This session provides an overview of how To educate the customer on contact Project Mgr, Architect, Telephony, 30
contact center solutions can be center solutions and intregration options Service Owner, IT Pro/Tenant Admin, minutes
integrated with Microsoft Teams. for Microsoft Teams. Support/Helpdesk, Adoption/Change
Management, IT BDM

Call Recording This session provides an overview of The customer should know the different Project Mgr, Architect, Telephony, 20
recording capabilities in Microsoft Teams categories and options for recording in Service Owner, IT Pro/Tenant Admin, minutes
Art and how compliance recording solutions Microsoft Teams and offerings for Support/Helpdesk, Adoption/Change
of the Advanced can be integrated with Microsoft Teams. compliance recording. Management, IT BDM
Possible (Optional)
Session Border This session covers how to use a certified To educate the customer on the Project Mgr, Architect, Telephony, 30
Controller (SBC) Session Border Controllers (SBC) for importance of certified session border Service Owner, IT Pro/Tenant Admin minutes
interoperability between Direct Routing controllers and high-level configuration
and analog devices. requirements.

Survivable Branch This session covers how to use a The customer should understand Project Mgr, Architect, Telephony, 20
Appliance (SBA) Survivable Branch Appliance (SBA) to survivability options using Survivable Service Owner, IT Pro/Tenant Admin minutes
enable Microsoft Teams Phone to Branch Appliances for Direct Routing.
continue to make and receive public
switched telephone network (PSTN) calls
in the case of an outage.
Modernize Communications Workshop agenda | Optional modules

Phase Category Session Description Outcome Customer attendees Time

What is A brief summary of the Microsoft Teams Understanding of what Microsoft Teams is All project teams 30
Microsoft platform and many of its core functions at a basic level in order to understand minutes
Teams and abilities. how it can be used to deliver meeting
solutions.
Security and A brief summary of the Microsoft 365 Understanding of how Microsoft Teams Project Mgr, Architect, Security Lead, 30
Compliance security and compliance in relation to relies on Microsoft 365 for security. Service Owner, Desktop, IT Pro/Tenant minutes
Microsoft Teams and meetings.
Art
of the Foundations
Possible (Optional) Governance A brief summary of the governance and Understanding of Microsoft Teams Project Mgr, Architect, Security Lead, 30
and Lifecycle lifecycle features built in to the Microsoft governance and lifecycle management. Service Owner, Desktop, IT Pro/Tenant minutes
365 solution and how they relate to
Microsoft Teams.
Upgrade to A brief summary of the obstacles our Understanding of the importance and Project Lead/Mgr, Architect, Network, 15
Microsoft customer may face while upgrading from abilities of moving from Skype for Telecoms, Service Owner, Desktop, IT minutes
Teams from Skype for Business to Microsoft Teams. Business to Microsoft Teams. Pro/Tenant Admin, Helpdesk/Support,
Skype for Adoption/Change Management,
Business Employee Experience
Immersive experiences
The immersive experience can be delivered as a customer immersive experience using a demo environment and/or as a
virtual experience which can be delivered as part of a remote delivery.

Customer immersive experience Virtual immersive experience

This requires configuration of a demo environment to use for The virtual immersive experience was designed to be
the experience to the customers. delivered fully remotely to customers using guided
simulations, click-throughs, interactive guides, and a
Guidance for the deployment of the demo environment and self-paced learning path.
facilitator’s guide can be found in the Immersive Experiences
folder in the Art of the Possible portion of the workshop kit.
The guided simulations and click-throughs can also be used
as part of the customer immersive experience to showcase
features that are difficult to demo remotely.
Questions and answers
Thank you.