Detailed

Analysis of
Clients
B Y:
S Y E D FAY E Z A M E E D
 Over all revenue of Clients

Revenue of 500000

Clients 450000

400000

• From the graph we can see that

the revenue of all the clients is 350000

increasing over the period for

different verticals and processes 300000

except for the client C4 which

was more or less constant and is 250000

on a decreasing trend.
200000
• We need to focus on Client C4
why there revenue is not
150000
increasing and what is the reason
behind that and how can we
100000
improve it.
50000

0
 Overall payroll cost
120000

Payroll cost
100000

• From the graph we can see that

the over the time payroll cost is 80000

increasing for all the clients

which means they are
employing more work force in 60000
there verticals that means they
might be expanding.

• For client C5 the payroll cost is 40000

more or less constant through

out the period.
20000

0
 Overall other cost
35000

Other cost
30000

• From the graph we can see that

the over the time other cost is
increasing for all the clients and 25000

there is massive jump in other

cost incurred by client C2 for
vertical V1 and process P3 they 20000

need to keep a close check why

its happening.
15000
• We can also see client C4 is also
incurring huge other cost which is
affecting there overall 10000

performance.

• For client C5 the other cost is

5000
more or less constant through out
the period.
0
 Cross Validation of Projection
• We have found that the projection for all the clients are in sync with the actual historical data.
• In case of client C4 we see that there is constant revenue and slightly decrease in it so we find the same trend
in the projected data.
• In case of profit also all the organization are following similar trends as per their actual data.
 PROFIT
Actuals Projections

Client Business Process / Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21
Name Vertical Service name

$ $ $
C1 V1 P1 $ 40,919 $ 46,083 $ 52,275 $ 53,457 $ 54,598 $ 58,113 $ 62,921 $ 68,325 $ 75,261 $ 85,340 $ 92,402 $ 103,195 $ 111,346126,510 $ 140,637 $ 163,383 174,817 $ 199,488 $ 223,216 247,904 $ 274,403
$
C1 V2 T01 $ 18,609 $ 20,780 $ 22,700 $ 23,172 $ 23,589 $ 25,566 $ 28,662 $ 32,005 $ 35,447 $ 38,333 $ 42,551 $ 45,757 $ 50,523 $ 55,278 $ 61,237 $ 65,930 $ 72,894 $ 82,859 $ 92,201 106,620 $ 123,752
$
C2 V1 P3 $ 22,759 $ 25,806 $ 27,620 $ 23,549 $ 19,190 $ 22,746 $ 28,018 $ 34,111 $ 39,103 $ 43,720 $ 49,760 $ 61,577 $ 72,651 $ 85,958 $ 94,781 $ 92,798 $ 87,877 $ 94,015 $ 103,161 117,660 $ 135,719

C2 V2 T01 $ 27,264 $ 30,413 $ 33,500 $ 30,077 $ 25,196 $ 27,769 $ 29,895 $ 33,025 $ 37,079 $ 41,487 $ 45,862 $ 50,601 $ 55,039 $ 60,587 $ 66,788 $ 66,751 $ 64,555 $ 69,707 $ 81,301 $ 91,025 $ 104,040
$ $
C3 V1 P1 $ 35,534 $ 38,601 $ 42,249 $ 46,222 $ 48,168 $ 52,274 $ 55,038 $ 61,472 $ 65,881 $ 69,396 $ 76,581 $ 79,347 $ 84,841 $ 92,136 $ 98,737 $ 106,762 109,958 $ 115,520 $ 125,810 139,771 $ 153,338
$ $
C3 V1 P2 $ 35,927 $ 36,566 $ 39,360 $ 39,957 $ 40,496 $ 44,871 $ 50,064 $ 55,548 $ 59,055 $ 62,934 $ 70,206 $ 76,488 $ 84,202 $ 91,642 $ 99,287 $ 106,513 118,464 $ 125,828 $ 138,435 146,996 $ 162,879

C3 V1 P3 $ 13,153 $ 15,102 $ 16,763 $ 17,880 $ 20,283 $ 22,094 $ 23,934 $ 25,362 $ 27,608 $ 30,180 $ 33,864 $ 35,821 $ 39,093 $ 43,250 $ 47,409 $ 49,479 $ 54,567 $ 59,105 $ 61,953 $ 68,311 $ 71,999
$ $
C3 V2 T02 $ 39,328 $ 43,215 $ 46,050 $ 50,952 $ 55,223 $ 60,625 $ 64,551 $ 72,303 $ 78,272 $ 87,415 $ 93,928 $ 101,386 $ 109,551120,356 $ 132,832 $ 143,853 138,175 $ 123,001 $ 109,194 $ 99,372 $ 85,078

C4 V1 P2 $ 35,533 $ 35,106 $ 34,987 $ 28,845 $ 23,414 $ 23,160 $ 22,495 $ 22,021 $ 21,387 $ 20,920 $ 20,850 $ 21,055 $ 20,467 $ 20,268 $ 19,868 $ 18,558 $ 16,456 $ 15,796 $ 14,723 $ 13,552 $ 12,243

C4 V1 P3 $ 23,539 $ 24,579 $ 24,374 $ 19,495 $ 15,533 $ 15,335 $ 14,725 $ 13,909 $ 13,166 $ 12,511 $ 12,079 $ 11,621 $ 10,819 $ 9,742 $ 9,035 $ 7,486 $ 6,046 $ 5,484 $ 4,371 $ 3,646 $ 2,463

C5 V1 P3 $ 29,432 $ 30,777 $ 31,503 $ 32,550 $ 33,921 $ 34,748 $ 35,178 $ 35,719 $ 37,558 $ 38,421 $ 39,676 $ 40,706 $ 42,293 $ 44,642 $ 45,583 $ 46,985 $ 49,341 $ 50,341 $ 51,779 $ 52,819 $ 55,288

C5 V2 T02 $ 32,099 $ 32,985 $ 33,475 $ 33,980 $ 35,796 $ 37,842 $ 39,909 $ 41,451 $ 41,938 $ 43,004 $ 44,900 $ 46,637 $ 47,567 $ 49,355 $ 51,973 $ 53,655 $ 54,249 $ 56,523 $ 58,732 $ 59,387 $ 62,210

• From the above sheet we can see each and every clients are making profit.
• Client C1 for vertical V1 & process P1 is making the most profit every month compared to others.
• Client C4 profits are decreasing drastically over the time for both processes P3 & P2, this might be happening because of the huge
cost they are incurring as payroll and other cost and even there revenue is not increasing.
 PROFIT PERCENTAGE
Actuals Projections

Client Business Process / Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21
Name Vertical Service name

C1 V1 P1 50% 51% 51% 52% 53% 53% 54% 55% 55% 56% 57% 58% 58% 59% 60% 60% 61% 61% 62% 62% 63%

C1 V2 T01 37% 38% 39% 40% 40% 41% 42% 43% 44% 45% 45% 46% 47% 48% 49% 50% 50% 51% 52% 52% 53%

C2 V1 P3 41% 42% 43% 38% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 46% 47% 48%

C2 V2 T01 38% 39% 40% 36% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 46% 47% 48%

C3 V1 P1 49% 50% 50% 51% 52% 52% 53% 54% 54% 55% 56% 57% 57% 58% 59% 59% 60% 61% 61% 62% 62%

C3 V1 P2 45% 46% 47% 47% 48% 49% 49% 50% 51% 52% 52% 53% 54% 55% 55% 56% 57% 57% 58% 59% 59%

C3 V1 P3 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 44%

C3 V2 T02 45% 46% 46% 47% 48% 49% 49% 50% 51% 52% 52% 53% 54% 55% 55% 56% 57% 57% 58% 58% 59%

C4 V1 P2 40% 40% 39% 32% 29% 29% 28% 27% 26% 26% 25% 25% 24% 23% 22% 21% 20% 20% 19% 18% 17%

C4 V1 P3 25% 24% 23% 19% 17% 16% 15% 14% 14% 13% 12% 12% 11% 10% 9% 8% 7% 6% 5% 4% 3%

C5 V1 P3 49% 50% 50% 51% 52% 52% 53% 54% 54% 55% 56% 57% 57% 58% 59% 59% 60% 61% 61% 62% 62%

C5 V2 T02 45% 46% 46% 47% 48% 49% 49% 50% 51% 52% 52% 53% 54% 55% 55% 56% 57% 57% 58% 58% 59%

• From the above sheet we can see mostly for every client there is a gradual increase in profit percentage over the period.
• Client C1 for vertical V1 & process P1, Client C5 for both vertical & process and client C3 for vertical V1 & process P1 & P2 are having
most percentage change.
• Both the process for Client C4 profit percentage are decreasing rapidly which means sooner or later they will start making losses so
they need to focus on proper cost management.
 PAYROLL PERCENTAGE
Actuals Projections

Client Business Process / Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21
Name Vertical Service name

C1 V1 P1 40% 39% 39% 38% 38% 37% 37% 36% 36% 35% 35% 34% 34% 33% 33% 32% 32% 31% 31% 30% 30%

C1 V2 T01 55% 54% 54% 53% 52% 52% 51% 50% 49% 49% 48% 47% 46% 46% 45% 44% 44% 43% 42% 42% 41%

C2 V1 P3 40% 39% 39% 44% 49% 48% 48% 47% 46% 46% 45% 44% 44% 43% 42% 41% 41% 40% 40% 39% 39%

C2 V2 T01 55% 54% 54% 57% 60% 59% 58% 57% 57% 56% 55% 54% 53% 52% 51% 51% 50% 49% 49% 48% 47%

C3 V1 P1 40% 39% 39% 38% 38% 37% 37% 36% 36% 35% 35% 34% 34% 33% 33% 32% 32% 31% 31% 30% 30%

C3 V1 P2 45% 44% 44% 43% 43% 42% 42% 41% 40% 40% 39% 38% 38% 37% 37% 36% 36% 35% 35% 34% 34%

C3 V1 P3 60% 59% 58% 58% 57% 56% 55% 54% 54% 53% 52% 51% 51% 50% 49% 48% 47% 47% 46% 46% 45%

C3 V2 T02 50% 49% 49% 48% 48% 47% 46% 45% 45% 44% 44% 43% 42% 41% 41% 40% 40% 39% 39% 38% 38%

C4 V1 P2 45% 45% 46% 52% 55% 55% 56% 57% 57% 58% 58% 59% 59% 60% 60% 61% 62% 62% 63% 63% 64%

C4 V1 P3 57% 58% 58% 62% 64% 64% 65% 66% 67% 67% 68% 68% 69% 70% 70% 71% 72% 72% 73% 74% 75%

C5 V1 P3 40% 39% 39% 38% 38% 37% 37% 36% 36% 35% 35% 34% 34% 33% 33% 32% 32% 31% 31% 30% 30%

C5 V2 T02 50% 49% 49% 48% 48% 47% 46% 45% 45% 44% 44% 43% 42% 41% 41% 40% 40% 39% 39% 38% 38%

• From the above sheet we can see mostly for every client there is a gradual decrease in payroll percentage over the period which means they are
able to control manpower.
• Client C1 for vertical V1 & process P1, Client C5 for both vertical & process and client C3 for vertical V1 & process P1 & P2 are having most
percentage change.
• Compared to others client C2 for vertical V2 & process T01 is having payroll percentage more than average so they need to focus on this where
they are lagging.
• Both the process for Client C4 payroll percentage are increasing rapidly which means they are not having proper manpower management.
 COST PERCENTAGE
Actuals Projections

Client Business Process / Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21
Name Vertical Service name

C1 V1 P1 10% 10% 10% 10% 9% 9% 9% 9% 9% 9% 8% 8% 8% 8% 8% 8% 8% 8% 7% 7% 7%

C1 V2 T01 8% 8% 8% 8% 7% 7% 7% 7% 7% 7% 7% 7% 7% 6% 6% 6% 6% 6% 6% 6% 6%

C2 V1 P3 19% 19% 18% 18% 18% 17% 17% 17% 17% 16% 16% 16% 16% 15% 15% 15% 15% 14% 14% 14% 14%

C2 V2 T01 7% 7% 7% 7% 7% 6% 6% 6% 6% 6% 6% 6% 6% 6% 6% 5% 5% 5% 5% 5% 5%

C3 V1 P1 11% 11% 11% 10% 10% 10% 10% 10% 10% 9% 9% 9% 9% 9% 9% 9% 8% 8% 8% 8% 8%

C3 V1 P2 10% 10% 10% 10% 9% 9% 9% 9% 9% 9% 8% 8% 8% 8% 8% 8% 8% 8% 7% 7% 7%

C3 V1 P3 15% 15% 14% 14% 14% 14% 14% 13% 13% 13% 13% 12% 12% 12% 12% 12% 11% 11% 11% 11% 11%

C3 V2 T02 5% 5% 5% 5% 5% 5% 5% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4%

C4 V1 P2 15% 15% 15% 16% 16% 16% 16% 16% 16% 17% 17% 17% 17% 17% 17% 18% 18% 18% 18% 18% 19%

C4 V1 P3 18% 18% 18% 19% 19% 19% 19% 19% 20% 20% 20% 20% 20% 21% 21% 21% 21% 22% 22% 22% 22%

C5 V1 P3 11% 11% 11% 10% 10% 10% 10% 10% 10% 9% 9% 9% 9% 9% 9% 9% 8% 8% 8% 8% 8%

C5 V2 T02 5% 5% 5% 5% 5% 5% 5% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4% 4%

• From the above sheet we can see mostly for every client there is a gradual decrease in cost percentage over the period which means they
are able to control fixed cost.
• Compared to others client C2 for vertical V1 & process P3 is having cost percentage more than average so they need to focus on this
where they are lagging.
• Both the process for Client C4 cost percentage are increasing rapidly which means they are not having proper cost management
technique.
 Conclusion
• From the analysis it was found that client C1 for vertical V1 & process P1 is performing the best compared to
all the clients though others are also doing well.
• It was found that client C4 need to analyses thoroughly where they are lagging in the process which is leading
them towards the downfall and losses.
• Our priority should be making new strategy for client C4 for making them grow.