CALL RECORDING

ASSESSMENT
Call recording of
9890043846_sheikh.burhan@byjus.com
CALL DETAILS: (FOLLOW UP)
 Language : English + Hindi
 Product : NEET online classes + Tablet
 Essentials elements of build a call:-
 Introduction
 Report building
 Need Establishment
 Product Pitch
 Follow up call
REMARKS
 Introduction was good.
 Positive way of rapport building.
 Attentive listening.
 Positive flow of Product Information.
WHAT WORKED/WAS HANDLED
WELL IN THE CALL ?
 Introduction was attractive.
 Product pitch was good.
 Making positive atmosphere.
 Good rapport building with parents.
WHAT COULD HAVE DONE
BETTER/NOT COVERED PROPERLY ?
 Need Generation could be better.
 Convincing power is less
 Don't give the videos to understand the
product much better.
 Language part could not be explain.
 CALL RECORDING
ASSESSMENT
Call recording of
9439664664_vishal.nayak@byjus.com
CALL DETAILS: (FOLLOW UP)
 Language : English + Hindi
 Product : K3 Product
 Essentials elements of build a call:-
 Introduction
 Report building
 Need Establishment
 Product Pitch
 Follow up call
REMARKS
 Introduction was good.
 Rapport built properly.
 Product explanation was good.
 Attentive listening.
WHAT WORKED/WAS HANDLED
WELL IN THE CALL ?
 Positive way of Introduction is given.
 Need generation is explain.
 Product explain in a proper way.
 Follow up pitch should be done.
 BDA was talking properly.
WHAT COULD HAVE DONE
BETTER/NOT COVERED PROPERLY ?
 Parent was not listening properly or not
interested.
 Visualization can be explain in a better way.
 Video's sharing was not done to explain the
product properly.
 The conversation could have been more
engaging.
CALL RECORDING
ASSESSMENT
Call recording of
7065553553_rituraj.y@byjus.com
CALL DETAILS: (FOLLOW UP)
 Language : English
 Product : K3+K10
 Essentials elements of build a call:-
 Introduction
 Report building
 Need Establishment
 Product Pitch
 Follow up call
REMARKS
 Introduction was good.
 Rapport is already built.
 Parents are interested in buying the
products.
 Attentive listening.
 Positive flow of Product Information.
WHAT WORKED/WAS HANDLED
WELL IN THE CALL ?
 Attractive product pitch.
 Attractive listening.
 Need generation is explained.
 Trust is build.
 Description of product is good and its sound's
like parent want to purchase.
WHAT COULD HAVE DONE
BETTER/NOT COVERED PROPERLY ?
 Could have built a better introduction.
 Leave some examples so the parent can get
the product easily.
 Not interact to the family members.
 Could have explain more about mentor
section.
CALL RECORDING
ASSESSMENT
Call recording of
9708333864_subir.roy@byjus.com
CALL DETAILS: (FOLLOW UP)
 Language : Hindi
 Product : K10
 Essentials elements of build a call:-
 Introduction
 Report building
 Need Establishment
 Product Pitch
 Follow up call
REMARKS
 Introduce the products
 Product pitch should be explain.
 Try to convince the parents.
 Low voice modulation.
WHAT WORKED/WAS HANDLED
WELL IN THE CALL ?
 Try to building the rapport to the parents.
 Customer already know about the product.
 Product pitching was good.
 Objection handling was good.
WHAT COULD HAVE DONE
BETTER/NOT COVERED PROPERLY ?
 Introduction may be much better.
 Less confidence.
 Trust issue.
 Sounds like Parent does not gone to talk.
 Not attractive listening.
 CALL RECORDING
ASSESSMENT
Call recording of
9945016172_shivani.dashottar@byjus.com
CALL DETAILS: (FOLLOW UP)
 Language : English + Hindi
 Product : K10
 Essentials elements of build a call:-
 Introduction
 Report building
 Need Establishment
 Product Pitch
 Follow up call
REMARKS
 Introduction was good.
 Need is generated.
 Good command on language.
 Well structured pitch.
WHAT WORKED/WAS HANDLED
WELL IN THE CALL ?
 Visualization concept is explained in a
excellent way.
 Need Generation is done.
 Product pitch is explain.
 Attractive listening.
WHAT COULD HAVE DONE
BETTER/NOT COVERED PROPERLY ?
 Rapport building is missing.
 Family attraction is missing.
 Would have explain more about
personalization features.
 Would have explain more about mentor
section.
 Product mapping could have done in a proper
way.