Developments in Front Office Operations

You might also like

Download as pptx, pdf, or txt
Download as pptx, pdf, or txt
You are on page 1of 44

ACCOMMODATION

DEVELOPMENTS
READ THIS:
“ It makes sense to prepare for a job in
which you have numerous opportunities
for advancement, because it will
be an economic
advantage for you in
the long run.’’
INTRODUCTION TO HOSPITALITY
INDUSTRY

 Largest and fast growing industry

 Exciting and offers unlimited


opportunities

 Different areas of interest but


still with in the industry
CHARACTERISTICS (IGGOS)

 Intangible and perishable


 Guest satisfaction
 Graveyard shift
 Open 365 days and 24 hours
 S hift work
LEFT
SCOPE:

Travel and Tourism

LODGING

Entertainment and F and B


Recreation
HISTORY

Classic Greek and Roman Days

 Concept of Hospitality Industry is extremely


old :Belief (Superstitious fears)

“ Stranger might be God or an Evil spirit’’


GREECE
 Hospitality Industry is provided by elements
of religion:

1.) Missionaries

2.) Priest

3.) Pilgrims
ROME
 INNS
- a large mansion

 Owners
- would not allow a guest unless they,
Carried eviction

“LETTER OF EVICTION”
LETTER OF EVICTION
 permission to travel granted by the government
officials

Legionnaires
Build monuments
to civilization
Civil Officials
during their

a.) Exploration
b.) Conquering Expedition

 Mostly build in “Natural Springs”


TAVERN INN
BIBLE REFERENCE
 Bethlehem – Most famous Inn
 Middle Ages – Monasteries
( Function as Inn)

 Charlemagne – Enacted a law

“Christmas must provide a


free- resting place of traveler
as well as food”
COLONIAL PERIOD:
(16TH – 18TH CENTURY)
1650- Public coach service
 Inns

- “Ordinary” as
describe by British
- build along the
routes primarily at
point where teams
of horses are change.
19TH CENTURY
Introduction of Railroads had a great
influence in H.I.
SPA’S

 Minerals springs or pool

 Medicinal or healthful

 Tourist sites since Roman days


Famous resort
 French Riviera
 Homestead in Hot springs
 Southeastern, Virginia
Niagara Falls
 Canadian Horseshoes Fall.
Green Brier
 White Sulfur Springs resort in West Virginia
1841 – first tour
- Thomas cook (English man)
- 1 day train excursion

1856 – First travel Agent


- Booking of multiple rooms
- “Cook’s tours of Europe”
Tremont hotel in Boston
- first luxury Hotel
- first indoor toilets
- first private bedrooms with locks on the
doors.
1889 – famed luxury hotel in
1. Paris
2. New York
3. Other Cities
2OTH CENTURY

Motto:
“A bed with a bath for
a dollar and a half.’’
FAMOUS INN KEEPERS
1. Ellsworth Milton Statler
 1970, New York, 1st hotel
 individual rooms with private bath

2. Conrad Hilton
 King of “inn keepers”
 1919 Mobley, Texas
 1925 Dallas Hilton
 1954 – Statler-Hilton
 located in New York Dallas Washington and
other cities
3. John Willard Marriot JR.
 Founder of the Marriott hotel chain

4. Kemmon Wilson
 Founder of holiday inn
 1st holiday inn in Memphis in 1952
 1960 it went international
TOURIST COURT
1920
– automobile led the hospitality industry
- Motel / Motor hotel
- a farmer owning land along the motor
routes build 10 foot by 10 foot cabins along
the road
- car would pulled right up the cabin
- owner of motels
- expanded 15 cabins
- called tourist court
GREAT DEPRESSION

- world war II 1930

- motels bankrupt
ADVENT OF AIR TRAVEL
 Air travel

 New mode of transportation

- Business travelers
INDUSTRY TODAY
- Alternative lodging

 Campground
- Commune with nature rather than
traditional lodging

 Harems
- One’s accommodated by a man’s 60 wives
 Treetops
- Rooms in huge trees
- Can watch wild animals feed at night.

 Ryokans
- Simple Japanese decoration

 Capsule hotel
( Kapuseru Hotero)
- Modular plastic or fiber glass block
- First: Capsule inn osara
DEFINITION OF TERMS
 Hospitality
- derived from the Latin word hospitare, meaning
“to received as a guest. It refers to the act of
providing food, beverages, or lodging to travelers

 Hospitality Management
- Involves the planning, organizing, directing and
controlling human and material resources within
lodging, restaurant, travel and tourism,
institutional management, recreational
management and meeting and convention
planning industries .
 The Hospitality Industry

- comprises of businesses that provide


accommodation, travel, food and beverage and
entertainment to the travelling public

 The Hotel Industry

- refers to business that offer lodging or


accommodation in conjunction with food and
entertainment, usually distinguished by a front
desk, dining and other common facilities
 Front of the Office
- refers to department or personnel that works
with direct contact with guest.
Eg.
Front office, food and beverages, sales and
marketing, security

 Back of the office


- refers to department or personnel that performs
behind the scene
Eg.
housekeeping, finance, engineering human
resource
 Hostellers

- Guest who stays at hotels.

 Hostels

- Accommodation of lesser quality

 Taverns

- 20 feet inns with public rooms or the first floor


and sleeping rooms above
BASIC TERMINOLOGY FOR LODGING FACILITIES
 inn
- is a small, typically rural, lodging establishment that may or
may not serve
 Hotels
- are multistoried lodging facilities which range in size from 20
rooms to hundred of rooms
 Motels
- a lodging establishment that cater to travelers with
automobiles and provides self-service parking premises
 Lodge
- a lodging establishment associated with particular type
of outdoor activity, such as ski lodge or hunting lodge
 Resorts

- refers to lodging facilities usually located at popular


vacation locations which offer recreational activities such as
golf, tennis, or casino gambling.

 Guest House/Tourist homes

- are privately owned homes where the owners rent individual


bedrooms to visitors

 Bed and Breakfast or B&Bs

- refers to guest houses in United Kingdom and North America; they


are smaller; more intimate, and less expensive than hotels and
motels
 Condominium (Condos)
- refers to apartment in high-rise buildings located mostly on
recreational areas.
- a furnished housing unit with kitchen area, living room area, sleeping
area, and bath.
 Boarding house
- is a residential facility affiliated with some educational or other
institution that provides sleeping accommodation for those in
residence.
 Dormitory
- refers to a lodging facility affiliated with some educational or other
institution that provides sleeping accommodation for those in resident.
 Nursing Homes
- is a residential facility that provides lodging and foodservice for
people requiring or related care. Those residing in nursing homes tend
to be temporarily or permanently infirm, physically or mentally

You might also like