Professional Documents
Culture Documents
Developments in Front Office Operations
Developments in Front Office Operations
Developments in Front Office Operations
DEVELOPMENTS
READ THIS:
“ It makes sense to prepare for a job in
which you have numerous opportunities
for advancement, because it will
be an economic
advantage for you in
the long run.’’
INTRODUCTION TO HOSPITALITY
INDUSTRY
LODGING
1.) Missionaries
2.) Priest
3.) Pilgrims
ROME
INNS
- a large mansion
Owners
- would not allow a guest unless they,
Carried eviction
“LETTER OF EVICTION”
LETTER OF EVICTION
permission to travel granted by the government
officials
Legionnaires
Build monuments
to civilization
Civil Officials
during their
a.) Exploration
b.) Conquering Expedition
- “Ordinary” as
describe by British
- build along the
routes primarily at
point where teams
of horses are change.
19TH CENTURY
Introduction of Railroads had a great
influence in H.I.
SPA’S
Medicinal or healthful
Motto:
“A bed with a bath for
a dollar and a half.’’
FAMOUS INN KEEPERS
1. Ellsworth Milton Statler
1970, New York, 1st hotel
individual rooms with private bath
2. Conrad Hilton
King of “inn keepers”
1919 Mobley, Texas
1925 Dallas Hilton
1954 – Statler-Hilton
located in New York Dallas Washington and
other cities
3. John Willard Marriot JR.
Founder of the Marriott hotel chain
4. Kemmon Wilson
Founder of holiday inn
1st holiday inn in Memphis in 1952
1960 it went international
TOURIST COURT
1920
– automobile led the hospitality industry
- Motel / Motor hotel
- a farmer owning land along the motor
routes build 10 foot by 10 foot cabins along
the road
- car would pulled right up the cabin
- owner of motels
- expanded 15 cabins
- called tourist court
GREAT DEPRESSION
- motels bankrupt
ADVENT OF AIR TRAVEL
Air travel
- Business travelers
INDUSTRY TODAY
- Alternative lodging
Campground
- Commune with nature rather than
traditional lodging
Harems
- One’s accommodated by a man’s 60 wives
Treetops
- Rooms in huge trees
- Can watch wild animals feed at night.
Ryokans
- Simple Japanese decoration
Capsule hotel
( Kapuseru Hotero)
- Modular plastic or fiber glass block
- First: Capsule inn osara
DEFINITION OF TERMS
Hospitality
- derived from the Latin word hospitare, meaning
“to received as a guest. It refers to the act of
providing food, beverages, or lodging to travelers
Hospitality Management
- Involves the planning, organizing, directing and
controlling human and material resources within
lodging, restaurant, travel and tourism,
institutional management, recreational
management and meeting and convention
planning industries .
The Hospitality Industry
Hostels
Taverns