WORK

BEHAVIOR
B Y: J AY LY N B A G A L A N O N - M B A 3 0 2
LEARNING OBJECTIVES

 D efi ne job per f or m an c e, org an iz at ion al

ci ti ze ns hip, a bs ent ee is m , a nd tur nove r.

 Expl ai n fac t or s as soc ia te d wit h ea ch

ty pe of work b eh av i or.
 WORK BEHAVIOR

 is t he be hav ior one u ses i n e m ploy m e n t a nd is

n or m al ly m ore f or m al t ha n ot he r t y pe s of  

h um a n b eh av i or.

 Work b eh av ior i n or g a niz a ti on i s on e of t he

si g n ifi ca n t a sp ec ts of Hu m an B e hav ior. It is a n

in di v idu al 's  c om m un ic at ion  towar ds th e re st of

t he m em be rs of th e wor kp la ce . It invol ves both

ve rba l as wel l as n on -v erba l m ode of

c om m uni ca t ionav ior.

F o u r k e y Wo r k B e h a v i o r s

 J ob Per form a nc e

 Orga ni za ti ona l ci ti ze ns hip be hav iors

 A bse nt eei sm

 Tu rnove r
Job Performance

refers to the level to which an employee

successfully fulfi lls the factors included in the

job description. For each job, the content of

job per formance may diff er. Measures of job

per formance include quality and quantity of

work per formed by the employee, the

accuracy and speed with which the job is

per formed, and the overall eff ectiveness of

What Are the Major Predictors of Job Performance?

 Gen era l m en ta l abi li tie s

 Per ce pt ions of org a ni za ti ona l j us tic e a nd i nt er per sona l re la ti on sh ip

 St r ess  

 Posi tiv e work at ti tud es pa r t ic ul ar ly job sat is fa c tion

 Per sona l ity  tra i ts, par ti cu la rl y cons ci en ti ou sn es s

Organizational
Citizenship Behaviors
 While job performance refers to the performance

o f d u t i e s l i s t e d i n o n e ’s j o b d e s c r i p t i o n ,

organizational citizenship behaviors involve

performing behaviors that are more

i s c r e t i o n a r y.   O r g a n i z a t i o n a l c i t i z e n s h i p b e h a v i o r s

(OCB) are voluntary behaviors employees perform

t o h e l p o t h e r s a n d b e n e fi t t h e o r g a n i z a t i o n .

Helping a new coworker understand how things

w o r k i n t h i s c o m p a n y, v o l u n t e e r i n g t o o r g a n i z e

the company picnic, and providing suggestions to

management about how to improve business

processes are some examples of citizenship

behaviors. These behaviors contribute to the

smooth operation of business.

What are the major predictors of citizenship behaviors

 Orga ni za ti ona l jus ti ce a nd in te rper son al r ela ti onsh ip s

  Pers on al it y

 Posi tiv e work at ti tud es  

 Olde r em pl oye es
Absenteeism
 Absenteeism refers to Unscheduled absences

from work. Such absences are costly to

companies because of their unpredictable

n a t u r e , a ff e c t i n g a m a n a g e r ’s a b i l i t y t o

C o n t r o l t h e fi r m’s o r d e p a r t m e n t ’s b u d g e t .

When an employee has an unscheduled

absence from work, companies struggle to

fi n d r e p l a c e m e n t w o r k e r s a t t h e l a s t m i n u t e .

This may involve hiring contingent workers,

having other employees work over time, or

s c r a m b l i n g t o c o v e r f o r a n a b s e n t c o w o r k e r. .
What causes absenteeism?

 He a lth r ea sons

 Wor k /l if e b al an ce  is su es

 Ne ga ti ve work at ti tu des  

 Youn g er e m ployee
Turnover
 Tu r n o v e r r e f e r s t o a n e m p l o y e e ’s l e a v i n g a n

organization. Employee  turnover has potentially

harmful consequences, such as poor customer

service and poor company-wide per formance.

When employees leave, their jobs still need to be

performed by someone, so companies spend time

recruiting, hiring, and training new employees,

a l l t h e w h i l e s u ff e r i n g f r o m l o w e r p r o d u c t i v i t y.

Ye t , n o t a l l t u r n o v e r i s b a d . Tu r n o v e r i s

particularly a problem when high-performing

e m p l o y e e s l e a v e , w h i l e a p o o r p e r f o r m e r ’s

leaving may actually give the company a chance

to improve productivity and morale

Why do employees leave ?

 Hav i ng l ow  pe r f orm a nc e  

 Ne ga ti ve work at ti tu des  

 St r ess

 Per sona l ity  

 Youn g er e m ployee a nd sh or t er te nur e

Thank You