Culture Shock and

Cultural conflict
Carli alfian
Attendance no.10
2103050017
1 Culture shock
• The definition of culture shock is the trauma you
Experience when you move into a culture different
from your Home culture. Culture shock is the
personal disorientation a person may feel when
experiencing an unfamiliar way of life due To
immigration or a visit to a new country, or to a
move between Social environments, also a simple
travel to another type of life.
A.Cause of Shock culture
• 1.Besides language barrier, frustration, anxiety and
stress Also occur whenever people can‘t do all the
things they are Accustomed to doing in their
everyday lives. These can Include work, home and
leisure related activities that they Are either no
longer able to do at all or no longer able to do
Like they are accustomed to. For example, sometimes
Because of differences in transportation services
people Cannot move around as freely or as widely as
they are Accustomed to. Additional issues such as
Telecommunication system, things like grocery
shopping, Gas-station system, getting to work, and
other things can lead To frustration also.
• 2.Another source of considerable distress for
some people is Not being able to eat the foods
they are accustomed to. Anyone who wants to live
and work overseas should be Prepared to make
considerable changes in their diet and get
Accustomed to the local foods and the sometimes
limited Selection of familiar foods in the stores
and restaurants. They May not have the nice
variety of very large and well-stocked grocery
stores they had back home or the many choices of
Restaurants and fast-food places.
• 3.And lastly is the issue of values. A person can
experience Considerable stress and anxiety when they
are living in a Different culture with different
values from their own. A Person may find that some
of their own cherished and deeply Held values and
assumptions about life may not be equally Important
to members of their new host culture. The areas of
Religion, moral behavior, justice and fair play,
racial equality, Work ethic and privacy are areas
where there may a great deal Of cultural relativism,
and people living and working overseas Need to learn
to deal with these differences in a relaxed and
Nonjudgmental way.
B. The Symptoms of Shock Culture
• Culture shock is temporary, and everybody goes Through it to some extent in the process
of cultural adaptation. General symptoms of culture shock include:

• Irritation

• Homesickness

• Loneliness

• Nervousness

• Loss of appetite

• Sleeplessness

• Feeling tired

• Extreme pride in one’s home culture

• Hypersensitivity or excitability

• Confusion

• Incompetence etc
C. The Stages of Shock Culture and Cultural
Adjustment
• Culture shock can be described as consisting of
at Least one of four distinct phases: honeymoon,
negotiation, Adjustment, and mastery
Honeymoon phase: During the honeymoon phase the differences
between the old and new culture are seen in a romantic light.
During the first few weeks, most people are fascinated by the new
culture. They associate with nationals who speak their language,
and who are polite to the foreigners. This period is full of
observations and new discoveries. Like most honeymoon periods,
this stage eventually ends

Negotiation phase : Eventually ends. After some time (usually

around three months, Depending on the individual), differences
between the old And new culture become apparent and may create
Anxiety. This is the mark of the negotiation phase.
Adjusment phase : Again, after some time, one grows
accustomed to The new culture and develops routines,
marking the Adjustment phase. One knows what to expect in
most Situations and the host country no longer feels all
that New. One becomes concerned with basic living again and
things
Masterybecome
phase more
: In normal.
the mastery stage, assignees are able to
Participate fully and comfortably in the host culture.
Mastery does not mean total conversion. People often Keep
many traits from their earlier culture, such as accents And
languages. It is often referred to as the
biculturalismStage.
D. Coping Shock Culture
• Coping Shock CultureCulture shock can be
prevented by striving to become More culturally
relativistic and flexible in thinking and
Behavior, by developing a real enthusiasm for
learning about The host culture and by forming
real intercultural Relationships.They will become
happier and productive at Work, at home or while
moving about within the society at Large. They
will no longer be negatively affected by
Disconfirmed expectancies. They will understand
more and Be understood more by others. In short,
they will have Become bicultural individuals.
2.Cultural conflict
• The obvious way we communicate is by using words. However, as we
have seen, we also use non-verbal Communication: our tone of
voice, body language, gestures, Posture and facial expressions
all impact on communication. Often people think that the use of
gestures and facial expressions Will be sufficient to convey an
accurate message, without regard For the different rules of non-
verbal communication which may Apply in the other person‘s
culture. However, just as verbal Communication rules differ
across cultures, so too do the rules of Non-verbal communication.
These rules are specific to each Culture and are largely taken
for granted. We respond to these Rules without being aware of
them.Therefore it is important to be aware that our own non-
Verbal communication might be insulting to others. For example,
In some cultures, maintaining constant eye contact while talking
Is interpreted as disrespectful, meanwhile other cultures see it
as a Sign of honesty and confidence.
A. The Cause of Cultural Conflict
Cultural conflict occurs as a result of ethnocentrism, Misinterpretation, and
stereotype.

Ethnocentrism often entails the Belief that one’s own race or ethnic group is the most
important or That some or all aspects of its culture are superior to those of other
Groups.

Misinterpretation happens because people fail to interpret The verbal and non-verbal
communication correctly. As we know That non-verbal language is more difficult than
verbal language Because one culture to another has different sign and meaning system

Stereotypical beliefs prevent us from seeing people As individual with unique

characteristics. Negative stereotype may lead to prejudice, suspicion intolerance or
hatred toward Members of other cultural groups.
 B.Dealing with Cultural Conflict
- If we are subjected to
upsetting or offensive - If the behavior is
behavior, or if You witness offensive, but not
There are some ways dealing such a thing happening to threatening or aggressive,
with cultural conflict: someone else, clearly, Whether the person
Firmly and simply state apologises or says nothing,
that the behavior is let it go the First time.
upsetting.

- If we feel unable to
- No matter who is involved
confront the situation
in the negative
- If the behaviour is directly, or if we Are
interaction, Whether the
threatening or aggressive, unsure about whether or not
offensive behaviour is
or if the Offensive to act upon something
directed at us or we
behaviour recurs, tell Promptly, discuss the issue
witness it happen to
someone and follow the with someone such as a
someone else, it is
Guidelines. friend, Colleague,
important that some Action
supervisor, employee
is taken promptly.
advisor, or councelor.