TELEPHONI

NG
Basic Competence : 3.15
 What is
Telepho
ning
is having a phone call. Telephoning holds an important role in the job
world, especially as the media to communicate, especially in a
communication of long distance. In addition, telephoning makes the
task easier. However, a professional must be able to deal with it
professionally so that in this unit the students will learn how to make
a phone call well.
 Simple Telephoning
How to ask Answers
Answering a Phone Hello
Asking for a Person Could I speak to Jane Horrabin?
“Hello, this is Corinne.” “Could I speak to Jane Horrabin? Jane
Horrabin Speaking “This is Jane Horrabin
Saying Who You Are
Asking Who Somebody Is Who is that? Who is this? who is there?
“What is the (dialing) code for Bristol? “How do I get the outside
Asking For A Number line?”
“I’m afraid she’s not in at the moment.” “Can I leave a message?”
“Please leave your message after the tone.” “I’ll call / call again later.
“Could you just tell her Jake called?
If Somebody Is Not There
“Just a moment.” “Hold on a moment, please.” “Hold the line,
please.” “Hang on.” (informal)
Asking Someone To Wait
I think you’ve got the wrong number.” “I’m sorry. I’ve got the wrong
number.”
Wrong Number
“Could you speak louder? It is a bad line / bad connection” “You’re
breaking up.” (terputus) “I’ll call again.” “I got cut off.” (terputus)
Problems Facing
  Making a Call
Hello, I am…..……..can/could I speak to…
Hello, can/May I speak to……………
Hello, can/could you connect me to……………..
Hello. I am calling for Jona. Is she in?
Hello, good morning, I’d like to speak to …….
Oh, hi, Is Jona home?
Answer a
Phone
Good afternoon. Can/may I help you?
Hello, What can I do for you / what can I help you?
Who is speaking, please?
Who should I say called?
Has she got your number?
Take a Phone
I am sorry, he is out at the moment
I am sorry. He is not in today.
I am afraid, he is not able to answer. He is busy right now
Could/would you leave message?
Any message?
Could you get her to ring me back, please?
 Connect a
I’ll put you through to….
Wait a minute/hold the
Phone
line, please.
Sure, I’ll connect you to Dialogue
….
Juna : Good morning
One moment, please. Julio : good morning too
Juna : May I speak to Mr. Alonso, please?
Just a moment, please.
Julio : I am sorry, he is out to lunch now
One second, I’ll get her.
“Communication is a skill that you can learn. It’s like riding a bicycle or typing. If
you’re willing to work at it, you can rapidly improve the quality of very part of
your life.” (Komunikasi adalah keterampilan yang dapat kamu pelajari. Hal itu
seperti mengendarai sepeda atau mengetik. Jika kamu bersedia untuk
mengusahakannya, kamu dapat dengan cepat meningkatkan kualitas sebagian
besar hidupmu.)

— Brian Tracy