ECONOMICS PROJECT (MINOR)

TITLE- A STUDY OF CONSUMER PROTECTION IN INDIA: CHALLENGES AND

SOLUTIONS

SUB TITLE-CONSUMER PROTECTION IN E- COMMERCE

By
Sadhana.S
20020
Group – 2

To
Ms.Jasmine Kaur
Asst.Professor of Economics
RGNUL, Punjab
 INTRODUCTION
 Buying and selling-:mal practices and exploitation
 Protecting uninformed consumers is consumer protection
 Found mentions in ancient scriptures – Arthashastra, Old Testament
 Consumer Rights declared by JFK in 1962

 Right to Safety
 Right to be Informed
 Right to be Heard
 Right to Choose
 The Right to Satisfaction of Basic Needs
 The Right to Redress
 The Right to Consumer Education
 The Right to a Healthy Environment
 E-COMMERCE: PHENOMENON OF THE INTERNET
AGE
 Buying and selling goods and services over Internet
 Founder~ Michael Aldrich in 1979
 Has become essential in daily life in urban areas

ADVANTAGES DISADVANTAGES

no geographical barriers Privacy and Security concerns

Easy availability and access Mismatch in products

Faster transactions Need of a highly specialized

workforce

High quality services at Lack of proper laws and

relatively low cost regulations
 CONSUMER PROTECTION IN E-COMMERCE
Section 10 of COPRA 2019 ~ establishment of a Central Consumer Protection
Authority

CONSUMER PROTECTION (E-COMMERCE RULES), 2020 :

Registration of all e-commerce companies

The companies must provide relevant information to consumers
Complaints by consumers to be rectified in 1 m onth

WTO and E-consumer protection

 In Geneva, Consumers International Convention:

 Negative impact of geo blocking, privacy concerns and absence of

common redress mechanism and cross border jurisdiction was
discussed
CHALLENGES AND SOLUTION IN E-CONSUMER
PROTECTION
CHALLENGES
Weak Internet Infrastructure
Language barriers
Misleading advertisement and false
information in such sites
Protection of privacy and other
personal information
Lack of a proper redress mechanism,
awareness among consumers , digital
financial literacy and cross border
jurisdiction
SOLUTIONS
adoption innovative payment methods
like escrow system.
common online dispute resolution
platform
Improve customer support to fully
respond to after-sale requests.
regional and international cooperation
to fight the unfair practices of e-
commerce sites
regular awareness camps on consumer
rights, especially in rural areas.
 CRITICAL ANALYSIS AND CONCLUSION

 UNCTAD’S global cyber law tracker shows many countries

still lack laws on e-consumer protection.
 Increasing internet using population needs more effective
cyber laws
 doctrine of caveat emptor must also be taken into
consideration
 Both consumers and state must be responsible to prevent mal
practices by e-commerce entities.
THANK YOU