ABELLA, Ruth Nadine

BONAO, Rhone Dominique

LATUMBO, Paolo
LIBRELLA, Johanna Mae
TRINIDAD, Samantha Nicole
About the Business
Marsha’s Delicacies offers delectable Royal Bibingka and other
Ilocano favorites. It is a business where you can find good and
affordable pasalubong to your family, relatives and friends. This
business is open 24/7 to satisfy your cravings. “We are the best
pasalubong stop you'll make on your trip up North”.

MARSHA’S DELICACIES
National Highway, Cabalanggan, Bantay, Ilocos Sur, Philippines
077 722 8119

Marsha’s Delicacies @marsha’sdelicacies

Target Market

Family Tourists
Needs and
Wants
 Food
o They offer sweets and pasalubong.

o They offer highly and good quality

of products at affordable cost.
 Ambiance
o Eco-friendly location.

o Clean and comfortable environment.

o Wide accommodation.

o Easy to find and very accessible

location.
Customer Service

o Accommodating staffs.

o Fast service.

o Thoughtful servers.
Delivery Service
o Fast service transaction.

o They treat customers as a family.

Products and
Services
Leche Flan Royal Bibingka
Cassava Cake Brownies
Pastillas Puto Seko
Ensaymada Cinnamon Roll
Manpower and
Machines

Marketing Staffs
They are the staffs who contribute in the
implementation of marketing strategies. They support
the marketing manager in overseeing the department's
operations. They also organize and attend marketing
activities or events to raise brand awareness.
A. Manpower
Financial Staffs
Finance staff play a crucial role in helping
managers and trustees meet their financial
management responsibilities. They help the
beneficiaries, managers and trustees understand
financial management issues.
Human Resource Staffs
Human resources specialists are responsible
for recruiting, screening, interviewing and
placing workers. They may also handle
employee relations, payroll, benefits, and
training.
Inside the Business
Inside the Kitchen
Marsha’s Manager is in charge of employees and the facilities
they work for. Their job is to plan and promote the daily
schedule of employees and the business, interview, hire, and
coordinate employees, create and maintain budgets, and
coordinate with and report to senior management in the
company.
Cashier. They are responsible for processing cash, debit, credit
and check transactions using a cash register or other point-of-
sale system in a retail environment. Their duties include
balancing the cash register, making change, recording purchases,
processing returns and scanning items for sale.
Servers. A server takes orders, answers questions about the
menu and food, sells the restaurant's food and drinks,
communicates orders with the kitchen staff, seats customers, and
helps with customer service and cleaning.
Head Chef Specialist. Their duty is to Control and
direct the food preparation process. They create menu
items, recipes and developing dishes ensuring variety
and quality.
Cook. They are responsible for preparing ingredients at
an establishment that serves food, processing customer
orders, producing meals and cleaning their workspace
throughout the day to follow health and safety
guidelines.
Cleaners. They are responsible for keeping offices,
homes, hotels or other public areas neat and organized.
B. Machines
o Ovens

o Microwave

o Gas or Electric

o Fridges and Freezers

o Storage Racks and Shelving

o Washing Equipment

o Safety Equipment
 C. Materials
o Machineries and supplies

o Ingredients for making different

recipes

o Water Supply

o Electricity Supply
 D. Method
1. Take orders from customers.
2. Input the orders in the counter register.
3. Get the payment of the customers.
4. Send the orders to the kitchen staffs.
5. While waiting for the order, find a convenient place
for your customer to wait in.
6. Get the orders from the kitchen staffs.
7. Deliver the orders to the customers.