Return Damage Stock from Dealer

Dealer BWE Sales/Customer Service Central Return Whs Return Whs

Reject Approve
Identifies / Reject? Receives Return
damage stock
Approval(RA)
Approved

Return Sales order is

Sends Return created with location
Request Central Return Whs Receives goods against
RA
Return Sale Order as
Return Approval (RA
number) is sent
Ships return goods
Credit Note is created
to central Return
Warehouse

Note: Transportation planning can route return pick up from Dealers location

DXC Proprietary and Confidential 12/6/21 1

Return Damage Stock from BWE warehouse
Warehouse Receiving Warehouse Operation Warehouse Planner Warehouse Picking/Shipping

Identifies Damage
Identifies damage stock Stock During Obtain necessary Outbound Delivery flows to
while receiving approvals for RTV EWM
operation

Create Pick Task. (EWM

Creates a Stock setup to create task from
Moves stock to Damage Transfer order to Damage location only)
Location (So this stock is Return Warehouse
not considered for ATP)
Complete Pick confirmation
Outbound Delivery is
Created in S4 HANA
Logistics Complete PGI

Note: Demand Planning system can automatically create transfer delivery order based on either predefined
damaged stock inventory level or minimum vehicle capacity load

DXC Proprietary and Confidential 12/6/21 2

Return Surplus Stock at BWE part warehouse
CAT’s planning Inventory
Inventory Planner Dispatch Planner Warehouse
System Procurement

Identifies Surplus stock Creates Outbound

Creates a Return
from the report showing Delivery against Outbound Delivery
Purchase order to
and Current stock and Communicates with Return PO using flows to EWM
OEM in ME21N
Max stock level. CAT’s system to VL10B
OR define return request
Inventory Planning system
identifies surplus stock Create Pick Task

Complete Pick
confirmation

Complete PGI

DXC Proprietary and Confidential 12/6/21 3