Leadership of Alan Joyce – CEO Qantas Airways

Group Members

Farhan Mahmood Usama Zaheer

70074486 70074441

Usman Zahid Jabran Ahmed Usama Khalid

70074808 70074830 70074818
 Introduction
Qantas Airways Limited is the flag carrier of
Australia and its largest airline by fleet size,
international flights and international
destinations. The airline is based in the Sydney
suburb of Mascot, adjacent to its main hub at
Sydney Airport.

Alan Joyce
Alan Joyce was appointed Chief Executive Officer
and Managing Director of Qantas in November
2008. He is a Member of the Safety, Health,
Environment and Security Committee.
Mr. Joyce is a Director of the Business Council of
Australia, a Member of the International Air
Transport Association’s Board of Governors,
having served as Chairman from 2012 to 2013
Team Leadership skills used
by Alan Joyce
According to Alan’s understanding, a
good management team should be
comprised of different team
members from different educational
backgrounds, education and skills.
A diverse team will enable a broad
view on any aspect of leadership in
managing a business organization.
Alan transformed Qantas with his
commendable leadership and
proved himself as a Transactional
Leader who always delivers best
result for the organization.
Leadership Style adopted
He always inspired his team to
work in a collaborative manner. He
creates fantastic team and in turn
the fantastic team provided
outstanding results for Qantas. Alan
always advocated the concept of
transactional leadership that
leaders have to give rewards to
their followers to make them
decisive.
Leadership Traits of
ALAN JOYCE

 Decision making
 Time management
 Communication
 Motivation
Power gained by Alan Joyce

Alan has the potential ability to

influence the behavior of others.
His Power represents the
resources with which a he effects
changes in employee behavior.

Alan gained personal power from

his special personality and
personality characteristics.
Influencing Tactics:

 Identify
 Illustrate
 Invest
 Invite
Crises Management:

●First were the problems with Qantas’

all-important new A380 fleet.
●Next, two pilots made allegations
about outsourcing and the impact it
was having on quality control at
Qantas.
●And worse was when Joyce was
mid-air over the weekend another
Qantas flight to London, this time a
747, was cancelled after an electrical
fault.
 Crises Management
As soon as the A380 emergency hit, Joyce took direct control.
More than a dozen media interviews have followed and each time his emphasis has
been on Qantas’ safety record and on communicating updates and reassurance to
concerned passengers.

“These issues demonstrate a strong positive

safety culture, because when we found out a
problem with an engine that had a design
issue, we grounded the fleet until we knew
how we could fix the issue. I think it’ll
actually do our brand really good in the
medium to long term.”
 Leadership Theories
Trait Theories Situational Theories
Approach to the Leaders who adopt
study of human different leadership styles
according to the situation
personality
and the development level
of their team members
Participative Theories Management Theories
Suggest that the ideal As transactional
leadership style is one that Leaders
takes the input of others
into account
Change Management
 Trust Building
 Coaching
 Managing others uncertainty
 Strategic Thinking
 Communication
Thanks!

Any Questions?