HEWETT POLYTECHNIC, LUCKNOW

Subject 5.5 : PRODUCTION MANAGEMENT

Unit – 2 : Inspection and Quality Control
Lecture - 12
by
P S KUSHWAHA
Lecturer
Department of Mechanical Engineering
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 Outcome

 ISO 9000
 ISO 14000
 Certification

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 ISO 9000
• The ISO 9000 series of Quality Systems provides guidelines of
model quality assurance system for a manufacturing , service
industry on the principles of TQM.
• Adoption of ISO standards paves way of international acceptability.
• IS 14000 series is equivalent Indian guidelines of standards.
• ISO is the short form of International Organization for
Standardization located at Geneva, Switzerland. India is one of the
member.
• The quality control, quality assurance, quality management differ
and have conflicting meaning countries. So, need of international
standards for quality was experienced and ISO came into existence.
• There are six ISO standards. ISO 8402, ISO 9000, ISO 9001, ISO
9002, ISO 9003, and ISO 9004. Latter five are popularly known as
ISO 9000 series. PS Kushwaha, Hewett Polytechnic, Lucknow 3
 ISO 9000 v/s IS 14000
• ISO 8402 / IS 13999 deals with standardization of quality vocabulary
and covers definitions of various concepts connected with the quality
systems, quality policy and quality assurance.
• ISO 9000 / IS 14000 is the road map for the series providing guidelines
for selection and use of standards meant for quality management.
• ISO 9001 / IS 14001 deals with quality system model for Quality
Assurance in Design, Development, Production, Installation and
Servicing.
• ISO 9002 / IS 14002 deal with quality system model for Quality
Assurance in Production and Installation.
• ISO 9003 / IS 14003 deals with quality system model for final
inspection and testing.
• ISO 9004 / IS 14004 deals with quality management, quality system
elements, quality cost, safety and liability.
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 20 Elements of ISO 9001
1. Management responsibility 12. Inspection and test
status
2. Quality system
13. Control of
3. Contract review
nonconforming product
4. Design control
14. Corrective action
5. Document control
15. Handling, storage,
6. Purchasing packing, delivery
7. Purchaser-supplied product 16. Quality records
8. Product identification, traceability
17. Internal quality audit
9. Process control 18. Training
10. Inspection and testing 19. Servicing
11. Inspection, measuring & test 20. Statistical techniques
equipment
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 Subset concept of ISO 9000
• ISO 9001 is comprehensive and covers 20
elements spanning different areas of
organization as already discussed.
• ISO 9002 deals with 18 elements excluding
Design control and Servicing.
• As a result ISO 9002 is a subset of ISO 9001.
• ISO 9003 deals with 12 elements only.
• As a result ISO 9003 is a subset of ISO 9002
which in turn is subset of ISO 9002.
• ISO 9004 is more extensive and covers
additional elements over and above what is
covered in ISO 9001.
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 Advantage of ISO 9000
• Improved company’s image
• Reduction in audit time
• Improved efficiency
• Reduction in rejection
• Marketing advantage
• Export motivation
• Pressure on work force to meet
customer needs and better
communication with management
PS Kushwaha, Hewett Polytechnic, Lucknow
• Focuses on training needs of
employees
• Development of professional approach
• Logo of ISO can be printed which
promotes sale
• Elimination of technical barrier
• Building confidence in the customer
• Sets a base line level
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 ISO Certification
• ISO 9000 is the only internationally accepted standard for quality
management system in the world.
• ISO 9000 quality system is applicable to all types industries,
organization, manufacturing units, service provider irrespective of
geographical location.
• ISO 9000 is a document oriented system.
• ISO 9000 allows complete freedom of selection and use of process,
operating procedures, and work instruction.
• ISO 9000 does not mandate any quality level, rejection percentage,
quality cost level or waste management.
• ISO 9000 series emphasis on well documented process to be followed
by an organization and it’s PSeffective implementation.
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 ISO Certification (2)
• ISO certification is third party on-site audit on company’s operations
against requirements of appropriate standard.
• Upon successful completion of audit company gets a registration
certificate that identifies company’s quality system is in compliance with
relevant ISO standards.
• International customers expect Indian companies to have ISO 9001, ISO
9002 or ISO 9003 certification.
• The accredited third party registrar conducts periodic surveillance audit
to assure that quality systems are being maintained.
• Frequency of audit depends upon nature of industry and certification.
• ISO 9000 is a certification of process not product.
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 t

Thank you…….

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