1

IPTC
CU/CA

IT PAYS TO COLLECT
COLLECTION UNIT /
COLLECTION AGENCY
FY 2020
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COLLECTION UNIT / AGENCY
IPTC
CU/CA

CATEGORY (NO CHANGE)

EXISTING PACKAGE NEW PACKAGE
FY 2019 FY 2020

ARREARS TO CU / CA PAYING ARREARS TO CU / CA

PAYING PERCENT
ASSET CATEGORY PERCENT ASSET CATEGORY

3% & BELOW PLATINUM 95 %+ & Above 3% & BELOW PLATINUM 95 %+ & Above

3.1% - 4.0% GOLD 93– 94.99 % 3.1% - 4.0% GOLD 93– 94.99 %

4.1% - 5.0% PREMIUM 92– 92.99% 4.1% - 5.0% PREMIUM 92– 92.99%

5.1% & Above CLASSIC 88 – 91.99 % 5.1% & Above CLASSIC 88 – 91.99 %

Important Note :
1. No new CU will be setup. Existing CU must maintain minimum of 2,000 accounts at Sub-2 and
above, otherwise it shall be converted into CA.
2. A CA must maintain a minimum of 1,000 accounts at Sub-2 within 3 months of inception.
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GENERAL COLLECTING BONUS
IPTC
CU/CA

(COLLECTION UNIT / AGENCY)

~ GCB PAYOUT NO CHANGE ~
Based on Sub-1 Target

EXISTING PACKAGE NEW PACKAGE

FY 2019 FY 2020

CORE MOTORBIKE MOTORBIKE

CATEGORY PAYING % CORE PAYOUT %
PAYOUT % PAYOUT % PAYOUT %

PLATINUM 95% + &Above 1.8% 1.6% 1.8% 1.6%

GOLD 93 - 94.99% 1.5% 1.3% 1.5% 1.3%

PREMIUM 92 – 92.99% 1.3% 1.1% 1.3% 1.1%

CLASSIC 88 - 91.99% 1.0% 0.8% 1.0% 0.8%

Important Note :
1. All Results will be based on RAC reports.
2. For Revision in Collection Target, CU/CA is only entitled to 50% of the GCB payout percentage as per the
revised CU/CA category.
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GENERAL COLLECTING BONUS IPTC
CU/CA

COLLECTION UNIT / AGENCY

~ PAYOUT (NO CHANGE)~
Based on Sub-1 Target
Example (1): General Collecting Bonus Payout (No Revision of Collection Target)

Original
Achieved Consol. Acct Actual Pay GCB
CU Category Consol.
Pay % (Sub1) Categ. % Payout
Target

Core 95% 1.8%

CU A GOLD 92%
94%
  Mtbk 93% 1.3%
 
Core 93% 1.5%
CU B PREMIUM 92%
92%
  Mtbk 91% 0.8%
 
Core 95% 1.8%
CU C PLATINUM 92% 95%
Mtbk 95% 1.6%
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GENERAL COLLECTING BONUS IPTC
CU/CA

COLLECTION UNIT / AGENCY

~ PAYOUT ~
Based on Sub-1 Target
Example (2): General Collecting Bonus Payout(With Revision of Collection Target)
Original Achieved GCB
Acct Payout
CU Category Consol. Revised Consol. Pay %
Categ.
Target Pay % (Sub1) (50%)

CU A Core 87% 0.5%

CLASSIC 91% 88% (CL)
  Mtbk 70% 0.4%

CU B Core 80% 0.5%

PREMIUM 92% 85% (CL)
  Mtbk 91% 0.4%

Core 93% 0.5%

CU C GOLD 92% 88% (CL)
Mtbk 80% 0.4%
 CU “A” - Category remains Classic & lower revised target, 50% of revised GCB Core 1.0%; Mtbk
0.8%,
 
 CU “B” – Revised to Classic Category, 50% of revised GCB Core 1.0%; Mtbk 0.8%,; and
 
 CU “C” – Revised to Classic Category, 50% of revised GCB Core 1.0%; Mtbk 0.8%
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PERIOD MAINTENANCE INCENTIVE IPTC
CU/CA

(PMI) -CORE (NO CHANGE)

COLLECTION UNIT / AGENCY
SUB TOTAL 2 OPEN ACC
 PERIOD AVERAGE OPEN & SUB TOTAL 2 PAYING % (CORE ACCOUNT)

GROUP
A B
Pay %
2001 & Above Open A/C 1000 - 2000 Open A/C (CA only)
(Subtotal 2) Period Total Period Total
1 2 3 RM  1 2 3 RM 

95% + 2500 2700 3000 8200 2300 2400 2700 7400

93% - 94.99% 2500 2700 3000 8200 2300 2400 2700 7400

92% - 92.99% 1300 1500 1800 4600 900 1100 1400 3400

88% - 91.99% 800 1000 1200 3000 600 700 900 2200
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PERIOD MAINTENANCE INCENTIVE IPTC
CU/CA

(PMI) - MTBK (NO CHANGE)

COLLECTION UNIT / AGENCY
SUB TOTAL 2 OPEN ACC
PERIOD AVERAGE OPEN & SUB TOTAL 2 PAYING % (MOTORBIKE ACCOUNT)

Group

A B
Pay %
2001 & Above Open A/C 1000 – 2000 Open A/C (CA only)
(Subtotal 2)
Period Total Period Total
1 2 3 RM  1 2 3 RM 

95% + 2500 2700 3000 8200 2300 2400 2700 7400

93% - 94.99% 2500 2700 3000 8200 2300 2400 2700 7400

92% - 92.9% 1300 1500 1800 4600 1100 1200 1500 3800

88% - 91.9% 800 1000 1200 3000 600 700 900 2200
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PERIOD MAINTENANCE INCENTIVE IPTC
CU/CA

(PMI) - MTBK (NO CHANGE)

COLLECTION UNIT / AGENCY
SUB TOTAL 2 OPEN ACC
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IPTC

COLLECTING COMMISSION CU/CA

(REVISED)
COLLECTION UNIT / AGENCY

MONTH CORE MOTORBIKE

Delinquent (Partial / Full Recovery) (Partial / Full Recovery)

LOC TYPE CU CA CU CA
D0 – D3 4% 6% 3% 5%
* D4 – D6 15% 15%

* D7 &Above 18% 18%

* Special B, C & D pack 25% 30%

Coll. On Behalf (COB) 3% 2%

* In order to be eligible for the D4 and above including Special Packs higher
Collecting Commission, 1.5 MI (Monthly Instalment) equivalent MUST be collected
and reported
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IPTC

COLLECTING PRODUCTIVITY BONUS CU/CA

(NO CHANGE)
COLLECTION UNIT / AGENCY

No of Accounts Bonus

300 – 350 0.5% Of Total Collection

351 – 400 1.0% Of Total Collection

401 – 450 1.5% Of Total Collection

451 & Above 2.0% Of Total Collection

RULES & CONDITIONS

 Both CU and CA entitle to the collecting productivity bonus.

 Each MUST Hold Minimum 300 Open Accounts at any Month End.

 Each MUST Report 93 paying % or More To Qualify

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QUARTERLY ACCUMULATIVE MONTHLY IPTC
CU/CA

COLLECTION INCENTIVE (QAMCI)

~ CORE PRODUCT ONLY (NO CHANGE)~
COLLECTION UNIT / AGENCY

No Of Accounts Collection % QAMCI

88% - 90.9% RM75.00

> 300 Accounts
91% & Above RM125.00

RULES & CONDITIONS

 For CORE Products Only.

 The Quarterly Accumulative Monthly Collection Incentive (QAMCI) is applied to Collection Unit /
Agency Collector.

 Must continuously report monthly bonus level collection for the whole Period.

 Incentive earned will be accumulated and paid at the end of each Period.

 Must collect more than 300 accounts.

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QUARTERLY AVERAGE COLLECTION IPTC
CU/CA

INCENTIVE (QAVCI) NO CHANGE

~ CORE PRODUCT ONLY~
COLLECTION UNIT / AGENCY
No Of Accounts Consolidate
QAVCI % Payout
(Collector Pack) Collection %

88% - 90.9% 0.2% on Core Product Only.

> 300 Accounts
91% & Above 0.3% on Core Product Only.

RULES & CONDITIONS

 The Quarterly Average Collection Incentive (QAVCI) is applied to Collection Unit / Agency
Collector.

 Must report monthly bonus level collection for the quarter.

 
 Must collect more than 300 accounts average in the quarter.

 Payout will be made in January 2021 and payment will be made for any Period in the event of
termination of service.
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IPTC

MONTHLY COLLECTION SPECIAL CU/CA

NO CHANGE
~ COLLECTION AGENCY COLLECTOR ~

COLLECTION (RM) % PAYOUT

10,000 – 15,000 0.5% of Total Collection.

15,001 – 20,000 1.0% of Total Collection.

20,001 – 25,000 1.5% of Total Collection.

25,001 – 30,000 2.0% of Total Collection.

RULES & CONDITIONS

 Only for CA.

 Must collect minimum RM10,000 & above.

 
 Must hold minimum 300 open accounts.

 Must report minimum 92%.

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COLLECTION BONUS IPTC
CU/CA

NO CHANGE
COLLECTION UNIT / AGENCY
BONUS PAYOUT - SUB TOTAL 2 PAYING %

PRODUCT CATEGORY PAYING % ENTITLED

COLLECTION
MEASUREMENT
88% TO 90.99% 91% & Above

CORE 1.5% Consolidate S30

Performance &
2% Respective sales
MOTORBIKE 1.0% category S30
performance
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ACTUAL MONTHLY INSTALMENT (AMI) IPTC

INCENTIVE CU/CA

(FOR COLLECTION UNIT / AGENCY

SUPERVISOR)
NEW
ACTUAL MONTHLY INSTALMENT
AMI INCENTIVE on Total Collection
(AMI) Subtotal 2 PAY %

Above 75% 1.0% or RM2,000 whichever is lower

70.1% to 75% 0.6% or RM1,500 whichever is lower

65%to 70% 0.4% or RM1,000 whichever is lower

Below 64.99% 0.2 % or RM500 whichever is lower

Only for CU / Agency Supervisor.

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IPTC
CU/CA

MONTHLY ALLOWANCE

COLLECTION UNIT – COLLECTOR

 Collection Unit (CU) collector will receive a monthly salary as per
appointment letter via HRD, therefore NO MONTHLY ALLOWANCE.

 No new CU collector will be appointed.

COLLECTION AGENCY – COLLECTOR

 Collection Agency collector will receive a monthly fixed allowance of
RM250.00, approved by Regional Manager & Claimable through
Collection Agency F200 Shop
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IPTC

PETROL ALLOWANCE CU/CA

~COLLECTION UNIT / AGENCY

COLLECTOR~
NO OF OPEN ACCOUNTS MONTHLY PETROL ALLOWANCE

249 and Below RM200

250 – 350 RM250
351 & Above RM300

Pre-Conditions: -

New Collector

 Must Hold Minimum 50 Open accounts in month One

 After 3 months, must hold at least minimum 100 open accounts to entitle for the Petrol Reimbursement.

 After 6 months, must hold at least minimum 250 open accounts to entitle for the Petrol Reimbursement
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IPTC

PETROL ALLOWANCE CU/CA

~COLLECTION UNIT / AGENCY

COLLECTOR~
NO OF OPEN ACCOUNTS MONTHLY PETROL ALLOWANCE

249 and Below RM200

250 – 350 RM250
351 & Above RM300

Pre-Conditions: -

Existing Collector

 CU Collector - Must hold minimum 250 open accounts in any month end to entitle for the
petrol reimbursement.
 CA Collector - Must hold minimum 150 open accounts in any month end to entitle for the
petrol reimbursement.

 Management reserve the right to review/revise/modify the above conditions as deem necessary.
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IPTC
CU/CA

Other Considerations

Please refer to the handouts on the followings:-

(a) Guidelines for Target Setting

(b) General Conditions

- Thank you -