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  • Konsep Mutu

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    pantat cirk
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    The document discusses the evolution of quality principles and management from the 1970s to the present. It shows how the focus has shifted from doing things cheaper and more efficiently, to doing the right things right through standards compliance, quality planning, control and improvement. This evolution is represented in a diagram moving from efficiency to effectiveness to default rightness over time. The document also mentions the ISO 9000 quality management standard and defines quality as the degree to which inherent characteristics of an object fulfill requirements.

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    1. KONSEP MUTU

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    The document discusses the evolution of quality principles and management from the 1970s to the present. It shows how the focus has shifted from doing things cheaper and more efficiently, to doing the right things right through standards compliance, quality planning, control and improvement. This evolution is represented in a diagram moving from efficiency to effectiveness to default rightness over time. The document also mentions the ISO 9000 quality management standard and defines quality as the degree to which inherent characteristics of an object fulfill requirements.

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    26 views17 pages

    Konsep Mutu

    Uploaded by

    pantat cirk
    The document discusses the evolution of quality principles and management from the 1970s to the present. It shows how the focus has shifted from doing things cheaper and more efficiently, to doing the right things right through standards compliance, quality planning, control and improvement. This evolution is represented in a diagram moving from efficiency to effectiveness to default rightness over time. The document also mentions the ISO 9000 quality management standard and defines quality as the degree to which inherent characteristics of an object fulfill requirements.

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    © All Rights Reserved
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    of 17

    What is Standard?

    What is quality?
    What is Standard?

    What is quality?
    Perkembangan Mutu
    EVOLUSI PRINSIP MANAJEMEN

    DOING THINGS
    DOING THE
    CHEAPER
    RIGHT
    (EFFICIENCY)
    THINGS
    RIGHT
    DOING
    THINGS DOING THE
    RIGHT RIGHT THINGS
    RIGHT BY
    DOING THINGS DEFAULT
    BETTER
    (QUALITY DOING THE
    IMPROVEMEN RIGHT THINGS
    T) (EFFECTIVENES
    S)

    1970 1980 1990 2000 ABAD 21


    Compliance
    to
    Standards
    Paso
    #1
    Trilogy Juran

    Quality planning
    Quality control
    Quality improvement
    ISO 9000:2015:
    Quality management system Fundamentals and vocabulary

    Degree to which a set of inherent characteristics (3.10.1) of an


    object (3.6.1) fulfils requirement (3.6.4)
    Sejarah ISO
    Berdiri: 23 Februari 1947
    Jenewa , Switzerland

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