Title

“A STUDY ON HINDUJA
GLOBAL SOLUTIONS”

Student Name : Isai Deelip Kumar

Roll. Number : 20L31E0032
Guide Name : Mrs. CH. V. Ramya
 Introduction
Introduction:

This mini project here helps to explain the plan of action executed
by HINDUJA GLOBAL SOLUTIONS from a different perspective.
Further, proceeding this document will explain the various fields
regarding the bpo firm to understand points regarding the importance
of Human Resource, Production, Marketing and Finance within a firm.
Objective will be defined for acquiring the importance of
understanding techniques, policies, strategies used by the organization
to preserve the esteem.
 Need for the Study

1. This study helps to know the practices and operations of the

company that helped to sustain and expand their business roots all over
the world.

2. To study the Human Resource related aspects, Marketing strategies

and Operations of the firm.
 Objectives of the Study

This study was conduct with an objective of getting an insight on

functionality of the organization (HGS)
1. To discover the various functions and operations of the firm.
2. To study the Human Resource related aspects within the
firm.
3. To discover the different Marketing strategies.
4. To study the financial status of the firm.
 Limitations

1. The whole study was carried out through different

sources.
2. Due to Covid Restrictions there is no chance of
visiting the firm in person.
3. It was very difficult to generalize the content to an
extent.
 Industry Profile
In India, Business Process Outsourcing (BPO) is the fastest growing segment
of the ITES (Information Technology Enabled Services) industry. Factors such
as economy of scale, business risk mitigation, cost advantage, utilization
improvement and superior competency have all lead to the growth of the
Indian BPO industry.

Business process outsourcing in India, which started around the mid-90s, has
now grown by leaps and bounds.

India is now the world's favored market for BPO companies, among other
competitors, such as, Australia, China, Philippines and Ireland. The BPO
boom in India is credited to cheap labor costs and India's huge talent pool of
skilled, English-speaking professionals.
 Company Profile
• Hinduja Global Solutions Ltd is an Indian based company, engaged in business
process management services. The company offers outsourcing solutions, including
back office processing, contact center, and customized IT services; and voice and
non-voice related customer contact and business process outsourcing services.

• HGS takes a true “globally local” approach, with over 42,769 employees across 55
delivery centers in seven countries.

• It also provides marketing and digital enablement services, including customer

experience management, digital enablement, social media engagement, and digital
marketing services, as well as consumer interaction service.A global leader in
business process management (BPM) and optimizing the customer experience
lifecycle, HGS is helping make its clients more competitive every day.
 SWOT Analysis
Strength:
1. Book Value per share Improving for last 2 years.
2. Company with Low DebtAnnual Net Profits improving for last 2 years.
3. Consistent
4. Highest Return Stocks over Five Years - Nifty500.

Weakness:
5. Oversold by Money Flow Index (MFI)301.5% returns for over 4.5 years.
6. Decline in Net Profit with falling Profit Margin (QoQ)
7. Declining Net Cash Flow: Companiess not able to generate net cash.
Opportunity:

1. Profit making Companies with High ROCE and Low PE104.0% returns
for Nifty 500 over 4.5 years
2. Undervalued Growth Stocks468.8% returns for Nifty 500 over 5.9 years
3. Highest Recovery from 52 Week Low

Threats:

4. Companies with high market cap, lower public shareholding

5. Red Flags: Weakening Technicals and Share Price Decline
6. Degrowth in Revenue, Profits and Operating Profit Margin in recent
results
 Functional Areas
HGS combines technology-powered services in automation, analytics and digital transformation, with deep domain
expertise focusing on back office processing, contact centers, traditional and digital customer care, and HRO solutions to
deliver transformational impact to clients.

Provides services in sectors like:

1.Automotive
2.Banking and Financial
3.consumer electronics
4.Consumer Packaged Goods
5. Health care
6. Insurance
7. Retail and eCommerce
8. Public sector
9. Telecom
10. Travel and Hospitality

Global locations
USA • UK • Canada • UAE • India • Philippines • Jamaica
 Conclusion

The company has a book value of about 800rs which is significantly

higher than the current market price of the stock.Although the debt is
more than 600cr but overall debt to equity ratio of the company is very
low, about 0.28.Thus, given its size and significant strength in the BPO
sector, HGS is worth exploring in the long term.

Hinduja Global Solutions has grown its earnings per share at 18% per
annum over the past five years. All things considered, Hinduja Global
Solutions looks like a strong prospect. At the right valuation, it could be
something special.
Thank You