ENHANCING EXPERIENCES THROUGH WORLD CLASS BRAND STANDARDS

Front Office - Countdown to Service Excellence

Call on Hold Reservation Valet Parking Check In Arrival :Bell Desk

Maximum 3 mins Confirmation Acknowledge Car within City Hotel: With Benefits-5 Mins reaches the room
60 seconds & direct without Benefits-3 mins City –Within 10 mins
Within One hour of
them Resort Hotel -With Benefits-10 Resort –Within 15 Mins
voice confirmation
Mins without Benefits-5 Mins

Concierge Services
Automated Wake Rapid Response Transportation Departure :Bell Desk Front Desk –
Acknowledge &
up Call on time
Arrive to guest room as Within 10 min of reaches the room on Check Out Within
per CMS standard time Assist within 5 Mins
with a reminder request time if pre requested 6 min
for the concerned activity Call Back if not
/ Reach within 8 mins attended within 15
of call Mins
ENHANCING EXPERIENCES THROUGH WORLD CLASS BRAND STANDARDS

Food & Beverage - Countdown to Service Excellence

Meet & Namaste Water Service Menu Presentation Tea/Coffee Service Breakfast Order Clearance
Within 1 min of Within 2 min of Within 3 min of Breakfast: 1 mins Within 10 min of Within 2 min
Arrival taking preference arrival Restaurants: 5 mins taking order

Straight Drinks Mixed Drinks Appetizers & Soups Main Course Dessert Check Presented
Within 2 min of Within 5 min of Within 10-15 min of Within 15 min of Within 10 min of Within 3 min of
taking order taking order taking order taking order taking order guest request