Management: Principles and Practices

11e
Ricky W. Griffin

CHAPTER 1
Managing and the Manager’s Job
PART 1
An Introduction to Management
 Agenda of this Week

1. What is organization?
2. Types of organization?
3. Types of organizational resources
4. What is management?
5. Who is manager?
6. What is manger’s job?
7. What are the kinds of managers?
8. Levels of management
9. Management process.
10.What skills Do managers need
 What is an Organization?
• A group of people working
together in a structured and
coordinated manner to achieve
a set of goals.

1–3
 For-Profit Business Organizations
• A for-profit organization exists primarily to
generate a profit, that is, to take in more money
than it spends. The owners can decide to keep
all the profit themselves, or they can spend some
or all of it on the business. 

1–4
 Nonprofit Organizations
• A non-profit business, also known as a
not-for-profit-organization, is a tax
exempt organization formed for religious,
charitable, literary, or educational purposes. It is an
incorporated business from which its shareholders
or trustees do not benefit financially.

1–5
Types of Organizational Resources

Organizational
Resources

Physical Human Information Financial

Resources Resources Resources Resources

1–6
 Organizational Resources
• Human resources
 Managerial talent and labor
• Financial resources
 Capital investments to support
ongoing and long-term operations
• Physical resources
 Raw materials; office and
production facilities, and equipment
• Information resources
 Usable data, information linkages
1–7
 What is Management?

• A set of activities
 planning and decision making, organizing,
leading, and controlling
directed at an organization’s resources
 human, financial, physical, and information

with the aim of achieving organizational

goals in an efficient and effective
manner.

1–8
The Basic Purpose of Management

EFFICIENTLY
Using resources wisely and in
a cost-effective way
And

EFFECTIVELY
Making the right decisions and
successfully implementing them

1–9
The Management Process

1–10
 The Management Process

• Planning and Decision Making:

Determining goals and courses of
action
• Organizing:
Coordinating activities and resources
• Leading:
Motivating and managing people
• Controlling:
Monitoring and evaluating activities
1–11
Management in Organizations

1–12
 Who is a Manager?
• Someone who works with or through other
people by coordinating and integrating their
work activities in order to accomplish
organizational goals.

1–13
 The Manager’s Job
• Planning:
 ,(what to do, and how to do and who is going to
do it),planning also fulfill the gap that where we
stand and where we want to reach.
• Organizing
 Organize the activities and establishing the
organization structure to execute the plan.
 deciding the framework of working ,how many
units, subunits and departments are needed to
achieve the goal
 How to distribute the authority and
responsibilities among different employees. 1–14
• Directing
 Giving directions and instructions to employees and get
work done by motivating them
Supervising their activities and communicating with
them effectively
• Controlling
 Managers try to match actual performance with the
planned performance

1–15
 Levels OF management

1–16
.
 Kinds of Managers by Level

• Top Managers
 are the small group of executives who
manage the overall organization. They create
the organization’s goals, overall strategy, and
operating policies.
• Middle Managers
 are primarily responsible for implementing the
policies and plans of top managers. They also
supervise and coordinate the activities of
lower level managers.
• First-Line Managers 1–17
 Kinds of Managers by Area

Marketing Human Resources

Managers Managers

Kinds of
Financial Administrative
Managers Managers Managers
by Area

Operations Specialist
Managers Managers

1–18
 Kinds of Managers by Area
• Marketing Managers
 work in areas related to getting consumers
and clients to buy the organization’s products
or services—new product development,
promotion, and distribution.
• Financial Managers
 deal primarily with an organization’s financial
resources—accounting, cash management,
and investments.
• Operations Managers
 are involved with systems that create
1–19
 Kinds of Managers by Area (cont’d)
• Human Resources Managers
 are involved in human resource activities.
• Administrative Managers
 are generalists familiar with all functional
areas of management and are not associated
with any particular management specialty.
• Other Kinds of Managers
 hold specialized managerial positions (e.g.,
public relations managers) directly related to
the needs of the organization.
1–20
 What Skills Do Managers Need?

Technical

Interpersonal Conceptual

Fundamental
Management
Diagnostic Skills Communication

Decision Time
Making Management

1–21
 Managerial Skills
• Technical
 To accomplish or understand the specific kind of
work being done in an organization.
• Interpersonal
 To communicate with, understand, and motivate
both individuals and groups.
• Conceptual
 Conceptual skill involves the formulation of
ideas. 
• Diagnostic
  diagnostic skills are used to better understand
1–22
 Managerial Skills (cont’d)

• Communication
 To convey ideas and information effectively to
others and to receive the same effectively
from others.
• Decision-Making
 To recognize and define problems and
opportunities and then to select an
appropriate course of action to solve
problems and capitalize on opportunities.
• Time-Management
 To prioritize work, to work efficiently, and to 1–23
• organization
• management • decisional roles
• effective • technical skills
• efficient • interpersonal skills
• manager • conceptual skills
• decision making • diagnostic skills
• organizing • communication skills
• leading • decision-making skills
• controlling • time-management skills
• levels of management
• areas of management

1–24