GM APJ Training

Quality and Process

Part 1
Basic OVSD Information

Setting Your Timezone

Filling Up a Change Ticket
Scoring Your Change
Attaching Approvals
Timezone Setting

Timezone Setting

This function does

conversion automatically.
Creating a Change
 Choosing the Template

Template : GM-GSC36-AP-CHANGE
The GM-GSC 36 Change Ticket
 Main Elements of the Ticket
Owner, Authorizer and Assets

Change Champion’s Name

GM Authorizer’s Name
e.g. Stephen Read, Jennifer
Jansen, Michael Nystazos

Asset Name
Generic Asset: GM-GSC36-CI-AP

Tip: Its faster to type it in rather than search. E.g. Type in MICHAELNYSTAZOS
 Main Elements of the Ticket
Scoring

Impact Assessment: Scope of Impact

Type of Change: Normal / Emergency / Break Fix
Impact : Potential Impact of Failure
Priority : Complexity
 Priority

Authorization
Scoring Informational
High Level 3 Level 3 Level 3 Global Global High Global Global Global
Multi-Region & Multi

Multi-Region & Multi

Level 3 (Global Tier)
Complexity

Complexity
Level 3 (Global Tier)

Medium Level 3 Level 3 Level 3 Global Global Medium Global Global Global
Global Low Level 3 Level 3 Level 3 Level 3 Level 3 Low Global Global
None Level 3 Level 3 Level 3 Level 3 Level 3 None Global Global
Sev 1 - Sev 1 -
Severity 4 Severity 3 Severity 2 Severity 1 Red/Alpha Severity 4 Severity 3 Severity 2 Severity 1 Red/Alpha
Impact Potential Impact Potential Impact
Region (Regional Tier)

Region (Regional Tier)

High Level 3 Level 3 Level 3 Region Region High Region Region Global Global
Multi-Level 3 & Single

Multi-Level 3 & Single

Complexity

Complexity
Medium Level 3 Level 3 Level 3 Region Region Medium Region Region Global Global
Low Level 3 Level 3 Level 3 Level 3 Level 3 Low Region Global

Regional None Level 3 Level 3 Level 3 Level 3 Level 3

Sev 1 -
None Region Global
Sev 1 -
Severity 4 Severity 3 Severity 2 Severity 1 Red/Alpha Severity 4 Severity 3 Severity 2 Severity 1 Red/Alpha
Potential Impact Potential Impact

High Level 3 Level 3 Level 3 Level 3 Level 3 High Region Region

Complexity

Complexity
Single Level 3 Only

Single Level 3 Only

Medium Level 3 Level 3 Level 3 Level 3 Level 3 Medium Region Region
(Level 3 Tier)

(Level 3 Tier)
Country Low Level 3 Level 3 Level 3 Level 3 Level 3 Low Region
Level 3 None Level 3 Level 3 Level 3 Level 3 Level 3 None Region
Sev 1 - Sev 1 -
Severity 4 Severity 3 Severity 2 Severity 1 Red/Alpha Severity 4 Severity 3 Severity 2 Severity 1 Red/Alpha
Potential Impact Potential Impact

The process now is there shall only be 1 authorization CAB and 1 informational CAB.
E.g. Your change will No longer have to go to the Thai and Holden for Authorization, it will be
authorized in one and be information for the Regional CAB.
Please note, that SAP, M&Q and some other business areas have their own scoring matrix.
If unsure, please contact Kevin or Dev.
Main Elements of the Ticket
Details

Please do not leave anything

blank.
Please do not write one line
answers.
Please elaborate why its N/A.
Main Elements of the Ticket
Dates and Times

Timing and
Services TAB

Mandatory

Mandatory

Mandatory

Glitch: You may have to enter 1 minute for outage duration

 Attaching Approvals

Paperclip icon to attach

documents.
You will see them attached
at the bottom portion of the
window.
 Summary – Filling Up a Change Ticket

Scoring the change

Change Details
Details on Change Dates and Times
ownership, authorization
and affected asset
Part 2
Quality
The Information Panel in OVSD
Quality Requirements – Why?
Questions often asked in the CAB
 Quality
The Information Panel in OVSD

1.1 Change Details and Implementation Plan

Its all about details.
Please don’t just write a few lines.
Elaborate!

1.2 Identified Risks and Mitigation Strategies

Please give this area some thought.
Many a time the at CAB, this area
is left blank and risks are
identified by GM. This just
destroys your credibility as change
champion.

1.3 Backout Plan

Again, details!
And always ensure the timing you
have entered is logical and
sufficient.
 Quality

1.4 Communication Plan

Notification…who do you have to notify
regarding your change?
Have you done so?
If so, who? What is the contact number?

1.5 Test Plan

Before implementation.
If you have done so on a test box,
please
write down when, what box and if it was
successful.

1.6 UAT Plan

Post Implementation.
Like a verification plan.
 Quality
1.7 Quality Requirements – Why?

Too many mistakes.

Lack of detail forces the authorizers to interrogate and waste time on your change.
The questions they ask cannot be answered…shows HP hasn’t planned the change
properly.
Too many emergencies have created a reputation of tardiness.
Bringing changes to a CAB and not having approvals.

We’re under the spotlight.

1.8 Questions often asked in the CAB

Notification
Approvals
Tests
Verification
Timing – Enough Duration or Business Hour Conflicts
Production Machines
SOX Freeze
Part 3
Workorders
Approval Workorder – TAB Approvers
Approval Workorder – AP Change Management
Implementation Workorder
Workorders

The Relations TAB

2 Approval Workorders
1 Implementation Workorder
 Workorder Summary
Approval Workorder – TAB Approvers

Approved and closed by a voting member.

Approval Workorder – AP Change Management

Approved and closed by Dev or Kevin based on CAB outcome.

Implementation Workorder

Assigned to appropriate workgroup post CAB approval.

Must be accepted by the workgroup member who is carrying out activity
and completed with details of change execution.
Must be closed within 24 hours of change completion.
Approval Workorder – TAB Approvers

Note – To Workgroup : GM GSC36 AP TAB

Approvers
This is the approval workorder that is voted on by TAB
voting members.
Please socialize your change with the appropriate
person and have it approved.
TAB Voting Members
Approval Workorder – TAB Approvers
 Approval Workorder – TAB Approvers
Approving

Under the Approval

TAB:
Double click on your
name, and vote on
the change
 Approval Workorder – TAB Approvers
Closing Part 1

Under the Closure TAB:

Fill up an appropriate
closure code as well as
completion details
 Approval Workorder – TAB Approvers
Closing Part 2

Finally, close the workorder.

Choose close under the status
drop down box.
Enter “Approved by [your name] on
[when]” in the worklog.
Then save and close
 Implementation Workorder

Note – Description : GM-GSC36-AP-Implementation Workorder

This workorder is used to detail the activities that take place during the implementation of
the change.
3 actions are required here by the implementor:
Fill in the actual start and finish time (Timing TAB)
Fill in the completion details (Closure TAB)
Close the workorder (Main screen)
Note: This workorder will be assigned to you workgroup by Dev or Kevin after it is approved
in the CAB
 Implementation Workorder
Timing

Go to the Timing Tab and please fill in the actual start and finish times
 Implementation Workorder
Closing Part 1

Under the Closure TAB:

Fill up an appropriate closure code as well
as completion details
 Implementation Workorder
Closing Part 2

Finally, close the workorder.

Choose close under the status
drop down box.
Enter “Workorder closed by [your
name] on [when]” in the worklog.
Then save and close

This is the last step in the workorder

cycle.
It is after completion of the
implementation workorder that
Kevin or myself close the change
ticket.
 Summary – Using Workorders
If you are a TAB approver:
Use the approval workorder for TAB approvers
Fill in the Approval TAB
Fill in the Closure TAB
Set the workorder status to Close and hit “Save and Close”.

If you are implementing the change:

Use the implementation workorder
Fill in the Timing TAB
Fill in the Closure TAB
Set the workorder status to Close and hit “Save and Close”.
 Part 4
Other Points to Note
 Other Point to Note
Closing Changes
We have to close changes as soon as we can, GM monitors this quite closely.
So please try not to forget completing the Implementation Workorder
Approvals
Please attach them to the OVSD ticket.
Try not to do it 5 mins before the CAB, we’re always glad as long as we get
approvals, but we now have to upload approvals to a website called quickplace.
Rescheduling Changes
Don’t leave your changes as they are if they were not executed.
If they are to be cancelled, cancel them, if not reschedule them and put in future dates.
Emergencies/Break Fixes
Paperwork can come later.
All you need is GM approval to carry out the change.
Please fill up the emergency change form if you create emergency changes and send it
back to Dev and Kevin.
 The End

Thank you

If we have not already run out of time, please

feel free to ask questions